Microcall

The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly.
The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds.
The Windows authentification feature assists in making the information accessible to all the employees.
And finally, cost reduction is possible after the call patterns analysis and proper planning.

There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding.

I like Microcall's support. They all are VERY knowledgeable about the product and every time I call in, they resolve my issue. So many times, I dread calling support for help, but never with Microcall support. They are AWESOME!!!

Absolutely nothing. It's an all around great product.