About Gist

Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.


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Gist

4,7 (148)
VS.
Highly reviewed

Starting Price

US$29,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

14
116

Integrations

No integrations found
85

Ease of Use

4,5 (148)
4,5 (3 268)

Value for Money

4,7 (148)
4,4 (3 268)

Customer Service

4,7 (148)
4,5 (3 268)
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Reviews

Overall rating

4,7 /5
(148)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,5/5
Customer Support
4,7/5

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Showing 5 reviews of 148
Vik
Vik
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

simple to navigate platform that does the job

Reviewed on 2020/02/11

Pros

Been using their platform for a few years.
What I like best about Gist is that they have a monthly development cycle.
Over the years, their development and the refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist.
Some other points:
-Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage.
-They have robust targeting features for their pop-ups
-Their support seems mostly available and responsive.
-Their platform is easy to navigate.

Cons

-they have automation features, tracking features, integrations, and so on, it seems like they have everything that an automation platform would have on a basic level.
-Their chat works fine but perhaps I think that their chat feature can be developed upon to be more inline with bigger competitors in the chat space like Intercom (automation email requests, etc...)
-Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary.
-Utilizing forms *not* connected to popups would be advantageous, but technically it works fine.

Austin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You should give Gist a serious look if you want to convert and nurtur inbound leads to your...

Reviewed on 2020/08/01

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to...

So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Pros

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours.

It has everything I need to maximize conversions for inbounds leads to my website. Live chat is used for sales and support. Chatbots to initiate connections with visitors, follow up automation based on user behavior, a great email campiagn builder with decision trees based on user engagement . The meeting module is also a plus as typically this would be a third party purchase. You can embed a booking calendar on your website and let leads and customer book a meeting with you. It also ties in with Google Calendar.

Cons

Currently, there is no sales stages module or any ability to create task for users. If they could implement a Trello like task board for projects and leads then it would be the perfect all in one software.

Alternatives Considered

Intercom

Reasons for Choosing Gist

After almost 5 years of using infusionsoft I could never really get it to work. It seems there were always things breaking and to get the functionality I wanted, I had to purchase several 3rd party addons. With Gist almost everything I need is under one roof.

Switched From

Keap

Reasons for Switching to Gist

I went with Gist ultimately because it was more affordable while offering almost the same featureset.
Fredrik
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor customer support that don't really give you any support

Reviewed on 2023/01/30

Have not really been able to get it working and I have a free lifetime plan. But, that is normally...

Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time.

Pros

The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do.

Cons

It is not easy to get started and their support leaves a lot to wish for.

Karl
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Super easy to set up and use Customer Support app

Reviewed on 2019/08/06

Overall we are really happy with Gist. It suites our needs and has more features then we need. If...

Overall we are really happy with Gist. It suites our needs and has more features then we need. If you're reading this and you are looking for a support widget, a knowledge base with some added email automation with marketing capabilities gist is a great option. We use it every day in our SaaS App.

Pros

Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them.

Cons

Early on we had some issues with email deliverability and setting up the support inbox... However, support was super helpful and let us know they had issues with their email deliverability but that they were working on improving it. They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them. It took a few painful months. However, deliverability has improved drastically and so has the email building capabilities and UI.

Shayla
Overall rating
  • Industry: Fine Art
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gist Makes Running My Solo Business A Breeze!

Reviewed on 2020/01/27

As a solopreneur selling higher priced art, I need to have a really strong support tool to help...

As a solopreneur selling higher priced art, I need to have a really strong support tool to help answer any questions my clients may have before or during their purchase. I love that Gist gives me the ability to have live chat (which I can respond to from my phone!), a chat bot, and even a knowledge base!

Pros

With a single subscription, I'm able to manage my email list, operate both a chat bot and live chat (from my phone!) to support my customers, and even do targeted marketing campaigns on my website. Usually this would require logging into many different sites and then having to integrate them all and then pay for them all separately. Gist makes is possible to get it all done for a low price!

Cons

Honestly, there's really not a whole lot to dislike. They're always working on enhancements and new features and making the tool better every day. The free plan only allows for 1 user and I really would've loved 5, lol....but that's probably asking for a lot since the free plan already includes so much.

Alternatives Considered

ConvertKit and Mailchimp

Reasons for Switching to Gist

I liked that Gist was able to provide the same services that I would normally have to use multiple tools to achieve, but Gist provided it all in a single product.
Showing 5 reviews of 148 Read all reviews

Gist FAQs

Below are some frequently asked questions for Gist.

Gist offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Pricing for the Support package is $9/mo per user. Our Growth suite is $24

Gist has the following typical customers:

Self Employed, 2–10, 11–50

Gist supports the following languages:

English

Gist supports the following devices:

We do not have any information about what integrations Gist has

Gist offers the following support options:

24/7 (Live rep)

Related categories

See all software categories found for Gist.