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DigitalRoute

Name: DigitalRoute
Rating: 4.8 (13 reviews)

DigitalRoute

4.8 (13)

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Mediation and usage data processing software

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About DigitalRoute

DigitalRoute helps businesses connect to any system in a company’s IT infrastructure to collect, process, enrich and distribute high volumes of usage data into billing and other quote-to-cash applications. It enables businesses to deliver accurate and timely invoices and process data-driven decisions for billing improvements. The software supports revenue assurance, revenue leakage, and entitlement enforcement in real-time and with extreme precision and is aligned with the customers' software deployment preferences.

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DigitalRoute

4.8 (13)

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Starting Price

No pricing found

US$7,500.00

one-time

Pricing Options

Free version

Free trial

Free version

Free trial

Features

Integrations

No integrations found

Ease of Use

4.5 (13)

3.0 (1)

Value for Money

4.4 (13)

0.0 (1)

Customer Service

4.6 (13)

0.0 (1)

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Reviews

Overall rating

4.8 /5

(13)

Value for Money

4.4/5

Features

4.6/5

Ease of Use

4.5/5

Customer Support

4.6/5

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Showing 5 reviews of 13 Read all reviews

Showing 5 reviews of 13

Karel

Overall rating

Industry: Telecommunications
Company size: 10,000+ Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

developer view

Reviewed on 2023/10/26

Pros

Criteria for finding junior developers can be low. As it is low code platform. For correct use case they are the best choice.

Cons

As it is low code platform it can be hard to add function that is not present.

Response from DigitalRoute

Thank you for your feedback! We're glad to know that you find our platform user-friendly, particularly for junior developers. We aim to make our software as accessible as possible, but we welcome customer feedback on new features to include.

Herschel Gordon

Overall rating

Industry: Telecommunications
Company size: 5,001–10,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Good DR Product

Reviewed on 2023/10/26

Very good; Open to new ideas; to negotiate;

Pros

Negotiable; Accessible; Willing to work together

Cons

Not in country; Would be good to have technical teams on site (at times) although not critical

Response from DigitalRoute

Your feedback is greatly appreciated! Our commitment to collaboration and accessibility is steadfast. We are constantly reviewing and improving our global support team and processes.

Bernardo

Overall rating

Industry: Telecommunications
Company size: 10,000+ Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Great scalable platform

Reviewed on 2024/05/31

Great experience overall. The professional services team is great to work with and provide very...

Great experience overall. The professional services team is great to work with and provide very good value for the cost with very good timely results

Pros

it is a very scalable and reliable platform

Cons

The cost of the agreement is getting higher

Response from DigitalRoute

Thank you for your review! We’re glad to hear you value our platform's scalability and our professional services team. Many customers truly recognize the full value of our data management as they scale and as their offerings become more complex, and realize how critical high-quality data is in supporting revenue growth. We understand your concern regarding the cost and strive to ensure that our pricing remains competitive and aligned with the value we provide. Your feedback is crucial to us, and we’re always here to discuss any further questions. Thanks for being a valued customer!

Willem

Overall rating

Industry: Telecommunications
Company size: 1,001–5,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Digital Route solution above the competition

Reviewed on 2024/05/23

Dealing with a very professional and experienced team.
Support has been excellent and our system...

Dealing with a very professional and experienced team.
Support has been excellent and our system has not had any major outage which is critical to our business

Pros

Integration into network systems were seamless and without much effort

Cons

Most of the features that was needed was provided
a Few of the nice to have additions were a bit expensive for our market

Response from DigitalRoute

Thank you for your positive review!
We're delighted to hear that our integration process was seamless and that our professional team has met your expectations.
We appreciate your feedback on pricing and will continue to strive for a balance that provides great value.

Thanks for being a valued customer!

David

Overall rating

Industry: Telecommunications
Company size: 1,001–5,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Digital Route review

Reviewed on 2023/10/26

Digital route are a pleasure to deal with. They are very engaging and have a team of excellent...

Digital route are a pleasure to deal with. They are very engaging and have a team of excellent solution architects, project managers and customer support

Pros

Digital Route are a very good organization with its innovative solutions and dedication to customer satisfaction. They have a user centric and solution lead approach to dealing with their customers and in a rapidly evolving tech landscape, Digital Route standout as a leading vendor in the Mediation space

Cons

While Digital Route certainly has numerous positive aspects, there are some negative points. Primarily this is around the licensing of optional features. While the product has a lot of core features, for optional features there is an extra cost.

Response from DigitalRoute

We are delighted to hear your positive feedback about DigitalRoute! Your kind words about our team and innovative solutions are truly appreciated. Thank you for your continued support.

Did you know that with our newest products, we're now offering various subscription options for improved value alignment?

Showing 5 reviews of 13 Read all reviews