Freshworks Customer Service Suite

About Freshworks Customer Service Suite

Freshworks Customer Service Suite fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.

The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.

Pricing starting from:

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Albania, Algeria, Aruba, Australia, Austria and 107 others

Supported Languages

English

Pricing starting from:

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Freshworks Customer Service Suite Software - Freshworks Customer Service Suite configuration
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite assigned tickets
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite dashboard
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite team inbox
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Freshworks Customer Service Suite Software - Freshworks Customer Service Suite configuration
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite assigned tickets
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite dashboard
Freshworks Customer Service Suite Software - Freshworks Customer Service Suite team inbox

Features

Total features of Freshworks Customer Service Suite: 79

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • CRM
  • Call Center Management
  • Call Routing
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Communication
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support Software
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Full Text Search
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple User Accounts
  • One-to-One Messaging
  • Online Forums
  • Performance Metrics
  • Predictive Analytics
  • Queue Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Widgets
  • Workflow Management

Alternatives

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Zendesk Suite

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LiveAgent

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Reviews

Overall rating

5 /5
(1)
Value for Money
4/5
Features
5/5
Ease of Use
3/5
Customer Support
3/5

Already have Freshworks Customer Service Suite?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 1 review
Albert
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent customer service software that has a free plan!

Reviewed on 2024/01/07

Pros

It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent.

Cons

As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics.

Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue.

Freshworks Customer Service Suite FAQs

Below are some frequently asked questions for Freshworks Customer Service Suite.

Freshworks Customer Service Suite offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Freshworks Customer Service Suite has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Freshworks Customer Service Suite supports the following languages:

English

Freshworks Customer Service Suite supports the following devices:

Freshworks Customer Service Suite integrates with the following applications:

Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, CS-Cart Store Builder, Campaign Monitor by Marigold, Capsule, ChargeDesk, CollabSpot, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Hangouts, Google Workspace, Harvest, HelpOnClick Help Desk Software, Highrise, HipChat, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klipfolio, Localize, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline CRM, Pivotal Tracker, ProProfs Knowledge Base, QuickBooks, QuickBooks Online Advanced, RingCentral Contact Center, SEOshop eCommerce, Salesforce Sales Cloud, Segment, Shopify, Slack, SnapEngage, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter/X, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom, elevio, iContact, ilos, iorad

Freshworks Customer Service Suite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Freshworks Customer Service Suite.