Freshdesk Omni
About Freshdesk Omni
Freshdesk Omni fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.
The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.
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Zoho Desk
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Salesforce Sales Cloud
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent customer service software that has a free plan!
Reviewed on 2024/01/07
Pros
It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent.
Cons
As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics.
Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Bad Customer Service from a company that sells software to provide great CS
Reviewed on 2024/10/14
Presales team could not help with general questions. We had to stop a sales demonstration for them...
Presales team could not help with general questions. We had to stop a sales demonstration for them to go away and get basic questions answered.
I have requested an Implementation plan, or checklist, there isn't any. No documentation or plan.
The 4 x 1 hr meetings have no agenda or structure
Pros
The look and feel of the product is fresh & clean
Cons
Customer service Suite are 2 products that have been bundled together. They have different names for the "Customer" card. You have to wait up to 30 mins to have Company/Contacts updated between products
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Freshdesk Omni
The costs to implement Salesforce was excessiveFreshdesk Omni FAQs
Below are some frequently asked questions for Freshdesk Omni.Q. What type of pricing plans does Freshdesk Omni offer?
Freshdesk Omni offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Freshdesk Omni?
Freshdesk Omni has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Freshdesk Omni support?
Freshdesk Omni supports the following languages:
English
Q. Does Freshdesk Omni support mobile devices?
Freshdesk Omni supports the following devices:
Q. What other apps does Freshdesk Omni integrate with?
Freshdesk Omni integrates with the following applications:
Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, CS-Cart Store Builder, Campaign Monitor by Marigold, Capsule, ChargeDesk, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Workspace, Harvest, Highrise, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klipfolio, Localize, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline CRM, Pivotal Tracker, ProProfs Knowledge Base, QuickBooks Online Advanced, RingCentral Contact Center, Salesforce Sales Cloud, Segment, Shopify, Slack, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter/X, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom Workplace, elevio, iContact, ilos, iorad
Q. What level of support does Freshdesk Omni offer?
Freshdesk Omni offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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