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HelpHero

HelpHero

4.7 (7)
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Helps web-based apps to build better onboarding experiences
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About HelpHero

HelpHero enables web-based apps to build better onboarding and product experiences for their users in minutes, with no coding, design experience or big budgets required. Create better experiences for onboarding and engaging users, to improve user adoption, conversion and retention.

Anyone in your team can easily create personalised tours and walkthroughs for users, not just developers. Use cases include onboarding and engaging new users; driving new feature adoption; reducing support costs with contextual and timely product tours and walkthroughs.

HelpHero offers key features, such as creating tours without code, instant customization of tours to fit in with your website and branding, in-depth step analytics to measure and optimize tour performance, personalization options to configure tours to target specific users, and tour preview and testing functionality.

HelpHero is perfect for SaaS businesses looking for a powerful and easy-to-use onboarding tool that is also cost-effective.

HelpHero's pricing plans are purely based on user volume. There are no limits on permissions / user licences and the number of product tours, hotspots and checklists you can create. You will also have access to all standard and advanced features, such as Custom CSS, audience targeting, multi-page tours and more on all HelpHero plans.

Free 14-day trial available.

Key benefits of HelpHero

EASY EDITING & CUSTOMIZATION

  • HelpHero enables you to create the best possible help experience for users with as much custom control over the experience as you need.
  • Easily create, preview and edit product tours without any coding or design experience required.
  • Embed videos, images and surveys to engage users.
  • Instantly customize every aspect of your tours with complete freedom to change the text, colors and layout to suit your app.

    USER ONBOARDING CHECKLISTS

  • HelpHero’s checklists lets you display a list of tasks for users to accomplish, making it even easier and quicker to onboard and engage new users to your app.
  • Effortlessly guide users through the onboarding process with checklists that let them check progress while ensuring each critical step is completed.
  • Tailor every aspect of your checklists, such as requiring tasks to be completed in order, setting completion conditions and more.

    HOTSPOTS

  • HelpHero’s hotspots are a great way to add on-demand contextual hints such as tooltips, feature announcements or prompts.
  • Provide help for your app, nudge users to perform certain actions, or subtly draw attention to new features.

    MEASURE & OPTIMIZE PERFORMANCE

  • HelpHero’s analytics helps you understand how viewers are interacting with your tours.
  • Get the best possible tour success rate by tweaking your tours and measuring the results in real-time.
  • Track completion rates for every step of your tours so you can pinpoint exactly where users are dropping off, and identify opportunities for improving user experience.

    ADVANCED PERSONALIZATION & TARGETING

  • HelpHero funnels let you setup specific criteria based on your unique requirements or user data to segment and create personalized help experience for users.
  • This ensures users are shown the most relevant tours and content based on their language, device, browser and even custom user properties.

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    Reviews

    Overall rating

    4.7 /5
    (7)
    Value for Money
    5/5
    Features
    4.1/5
    Ease of Use
    4.7/5
    Customer Support
    4.7/5

    Already have HelpHero?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7 Read all reviews
    Showing 5 reviews of 7
    Verified Reviewer
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 11–50 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great price, great service

    Reviewed on 2023/10/03

    The overall experience has been great. Anytime I needed help, they were quick to respond.

    The overall experience has been great. Anytime I needed help, they were quick to respond.

    Pros

    HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.

    Cons

    The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.

    Response from HelpHero

    Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing!

    Pablo
    Overall rating
    • Industry: E-Learning
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent onboarding product - we use it in two apps

    Reviewed on 2023/10/20

    HelpHero has been all along the way for us in our journey. We use it in two separate products. It...

    HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.

    Pros

    Simplicity, the fact that is "just works", scalable, excellent customer service, price

    Cons

    Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.

    Response from HelpHero

    Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing!

    Oliver
    Overall rating
    • Industry: Consumer Services
    • Company size: 501–1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Good for starting cheap, but it lacks in the details

    Reviewed on 2023/11/17

    Overall I think it was the right choice to go with HelpHero when we started. Not at least because...

    Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.

    Pros

    It's inexpensive and easy to set up. The basic functionality is in place and works as intended.

    Cons

    The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.

    Alternatives Considered

    Userlane

    Reasons for Switching to HelpHero

    It was a fraction of the costs compared to e.g. Userlane and offered everything we needed a couple of years ago.

    Response from HelpHero

    Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email [email protected]

    James
    Overall rating
    • Industry: Automotive
    • Company size: 51–200 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    [sensitive content hidden] is fantastic

    Reviewed on 2023/11/23

    HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding...

    HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.

    Pros

    Customer support from [sensitive content hidden] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.

    Cons

    I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.

    Response from HelpHero

    Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email [email protected] if you have any further questions.

    Marton
    Overall rating
    • Industry: Medical Practice
    • Company size: 51–200 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    New Innovations HelpHero Review

    Reviewed on 2023/11/03

    Overall, I think it's a fantastic product that really helps our users learn how to use our...

    Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job!

    Pros

    I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users.

    Cons

    I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off.

    Response from HelpHero

    Hi Marton, thanks for your thoughtful review. It's great to hear you think that HelpHero is a fantastic product. We're grateful for the support. Your feedback will also help us continue to improve our offering to our valued customers. Thanks very much for sharing!

    Showing 5 reviews of 7 Read all reviews

    HelpHero FAQs

    Below are some frequently asked questions for HelpHero.

    HelpHero offers the following pricing plans:

    • Starting from: US$55.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    HelpHero's pricing plans are based on user volume and start from as low as US$55 per month for up to 1,000 MAU. All plans come with unlimited product tours, hotspots, checklists and team members, and include access to all standard and advanced features, analytics and integrations. Free 14-day trial available. No credit card required. Fast & easy set up.

    HelpHero has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    HelpHero supports the following languages:

    English

    HelpHero supports the following devices:

    HelpHero integrates with the following applications:

    Intercom

    HelpHero offers the following support options:

    Email/Help Desk, Chat

    Related categories

    See all software categories found for HelpHero.

    Folder icon Customer Success Software
    Folder icon Customer Experience Software
    Folder icon Customer Engagement Software
    Folder icon Customer Onboarding Software
    Folder icon Digital Adoption Platforms
    Folder icon Onboarding Software
    Folder icon User Experience Software