CommPeak Speech-to-Text

About CommPeak Speech-to-Text

CommPeak Speech-to-Text is a cloud-based solution that helps users gain in-depth insights while saving time through phone call transcription. It enables users to convert phone conversations into written text, providing comprehensive insights and precisely translating dialogues into script format.

Administrators can review agents' interactions with customers, opt to transcribe conversations from one or both participants, obtain transcripts within minutes of conversion, and utilize the rapid keyword search function to locate specific phrases. It enables users to record conversations on CommPeak Dialer, Cloud PBX, or VoIP Service, and configure speech-to-text software to generate scripts according to user preferences.

Users can download scripts following the agents' phone discussions conversion into text, identify impactful talking points that convert leads, reduce training duration for new agents, and deliver consistent customer service. Businesses can utilize the platform to examine emerging market trends, uncover frequently asked questions from customers via call-to-text conversion tool, and update and optimize business strategies.

It enables users to precisely target and attract potential new customers, and proactively retain satisfied clients by offering timely promotions. Administrators can also locate specific words and phrases using the keyword search feature within the online speech-to-text system.