M1Encompass

About M1Encompass
MaintenanceFirst’s flagship product is m1Encompass, a suite of applications that constitute an integrated facility management system. m1Encompass can be deployed on LAN or Cloud and is accessible on multiple platforms by anyone needing access, including clients, staff, technicians, and vendors, ensuring a seamless fit for any department and industry.
At the core of the system is m1Facility, which offers CMMS, CAFM, and EAM features. The platform provides tools such as scheduled and non-scheduled work orders, asset equipment management, inventory management, compliance standards, space planning, personnel management, and more.
m1Connect is a versatile interface designed for customers and staff. It enables easy work order requests, and equipment searches, and provides access to information such as hazardous material and company policies and procedures. With its robust tools, m1Connect streamlines work order prioritization, automates assignments, and offers automated notifications, reducing unnecessary communication regarding maintenance operations.
m1Mobile focuses on mobility. The platform is designed to be flexible, allowing users to interact with team members, monitor live data, and manage work orders from any location. m1Mobile greatly reduces the need for paperwork and repetitive data entry, ensuring no requests are missed and improving customer service and cost-effectiveness.
Meanwhile, m1Monitor provides an alternative technology solution for facilities with limited resources, catering to in-house and contracted technicians. MaintenanceFirst offers “Unlimited User Access” for seamless scalability, removing per-user pricing restrictions. The subscription offers an umbrella of features in addition to unlimited users, including all core modules of m1Facility and some data migration. Furthermore, the subscription models include free essential services like remote initial setup, implementation, and thorough training.
Augmenting its software suite, MaintenanceFirst offers a gamut of services, from barcode services, guaranteeing efficient tracking of assets and inventory, to hosting and seamless data migration capabilities, ensuring no data is left behind during the transition. A dedicated onboarding process and state-of-the-art OCR import features enable a smooth transition for newcomers and existing clientele.
MaintenanceFirst provides configurable solutions to a wide range of clients throughout the United States in industries such as healthcare, manufacturing, education, hospitality, and venues like ice-skating arenas.
Key benefits of M1Encompass
• Anywhere Access – Multi-platform access through m1Facility, m1Connect, m1Mobile, and m1Monitor. Whether it's clients, staff, or technicians, everyone can connect to the facility's operations.
• Flexible Deployment Options - LAN or Cloud based on your preference.
• Feature-based Pricing Models – Enabling a pay-for-what-you-need approach and easily integrate additional modules to meet evolving enterprise requirements.
• Seamless Scalability - With Unlimited User Access.
• Risk-free Decision - 4-month FREE trial.
Customize
• Design Feedback Surveys - Create customized surveys. Receive email notifications for negative responses and low scores.
• Create Compliance Deficiency Plans - Utilize m1Encompass to produce action plans for compliance deficiencies, demonstrating your facility's awareness and acknowledgment. Additionally, furnish documented corrective action plans during compliance inspections.
• Customize the Approval Processes - Tailor workflows to your organization's specific needs and hierarchy, facilitating efficient and clear paths for approval.
Set No Boundaries
• Unlimited Users – Empower your entire team, from technicians, engineers and managers to administrative staff and contractors.
• Unlimited Records - M1Encompass offers unlimited storage and customizable recordkeeping. Schedule preventive maintenance with custom intervals, job tasks, and assignment options.
• Unlimited Locations - Create, manage, and compare unlimited facility locations, including buildings, floors, rooms, and zones across multiple locations from a centralized platform.
• Unlimited Centralized Document Repository with Access Controls - Securely store all types of files, including contracts, manuals, and images, in a centralized repository. Integrate with third-party document management and RFID applications. Use access controls to protect sensitive information based on job roles or departments.
• Unlimited Employee Accounts - Create and manage unlimited employee accounts for various types and roles.
Keep Close Tabs
• Track Integrated Data - Keep track of location furnishings, construction materials, and mechanical systems. Maintain asset equipment locations on space management blueprints with real-time updates.
• Track Work Order Usage - Track project expenses and inventory with inventory history and work orders to manage assets efficiently.
• Track Employee Activities - Monitor the progress of your employees' training and development, and keep records of their certifications and other relevant information.
Monitor and Report
• Utilize Interactive Dashboard & Analytics - Access real-time data with customizable dashboards for managing work orders, compliance, projects, and assets. Each module includes an independent analytics dashboard for easy issue resolution.
• Leverage Imaging Capabilities - Capture, store, view, edit, and annotate images for efficient visual documentation of facility conditions, repairs, changes, or floor plans. The system supports multiple image formats and provides tools for adjusting image quality.
• Produce Detailed Reports - Create in-depth reports using custom or popular templates for better contract and warranty management insights to support informed decision-making.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Facility Work Order solution
Reviewed on 2023/10/30
We use M1Encompass for work order management for our hospital in both environmental services and...
We use M1Encompass for work order management for our hospital in both environmental services and engineering.
Pros
M1Encompass offers a lot of features and functionalities within their various modules. Implementation process was fairly easy we just needed to provide them the data to import/setup. Support is responsive within 1 - 2 days.
Cons
The thing I like least about M1Encompass is the reporting capabilities.
Alternatives Considered
TheWorxHubReasons for Choosing M1Encompass
We ended contract with a 3rd party vendor who was outsourced so lost access to Sprocket as well.Reasons for Switching to M1Encompass
We already had M1Encompass in use for environmental services and it was easy to turn our engineering module back on since we used in the past. It was a quick fix and easy for us to re-implement.Response from M1 Software, Inc.
Thank you, Bess, for sharing your experience with M1Encompass. It's great to hear that you found our implementation process straightforward and our support responsive. We're also pleased that the range of features and functionalities in our modules meets your needs. We take note of your feedback regarding the reporting capabilities. We are constantly working on enhancing our software, and insights like yours are vital for our continuous improvement. We appreciate your decision to choose M1Encompass for your facility work order solution, and we're committed to ensuring that it continues to be a valuable tool for your team. Please feel free to reach out if you have further suggestions or need assistance.
Peyman Attari
- Industry: Entertainment
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
M1Encompass Helping My Facility Operate More Smoothly
Reviewed on 2023/10/30
I would recommend M1Encompass to any facility that wants to have a program to make your operations...
I would recommend M1Encompass to any facility that wants to have a program to make your operations better and can adapt to what your companies needs are.
Pros
The ability to adapt to my companies needs and wants in a program
Cons
It was a bit challenging to navigate at first but the tutorial videos and the training that I have had with [sensitive content hidden] has been amazing.
Response from M1 Software, Inc.
Scott, thank you for your fantastic review of M1Encompass. We're thrilled to know that our software has been instrumental in streamlining your facility's operations and that it adapts well to your company's unique needs. Your feedback regarding the initial challenges in navigation is invaluable, and we're glad that our tutorial videos and training, have been beneficial in overcoming these hurdles. Your high rating in customer support, value for money, and likelihood to recommend means a great deal to us. We are committed to continuous improvement and ensuring our clients have all the tools they need for success. Thank you for choosing M1Encompass and for sharing your positive experience.
Peyman Attari
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Good for the money
Reviewed on 2023/11/13
Maintenance First is a good maintance program for a small company, but does not keep up with larger...
Maintenance First is a good maintance program for a small company, but does not keep up with larger areas. The customer service is HORRIBLE!! Calls may or may not be returned, requests for service are ignored, and requests for changes are ignored. Reports are clunky and difficult to request.
Pros
Easy to enter work orders
Nice visuals
Lower price than other Maintenance Programs
Cons
Not user friendly
Horrible Customer Service
Very limited in options and customization
Response from M1 Software, Inc.
Thank you for your candid feedback, Misty. We sincerely appreciate your perspective, especially as it highlights areas for improvement. Your experience with customer service and the ease of use concerns us, and we are committed to addressing these issues. We continuously strive to enhance our product features and functionality, and your input is invaluable in this process. For the matters you've raised, particularly those you found unsatisfactory, we would welcome the opportunity to discuss them further. Please visit our website, go to "Contact Us," click on "User Requests," and enter "Review Followup" in the message box. I will personally reach out to schedule a call with you. Our goal is to ensure M1Encompass meets your expectations and needs.
Peyman Attari
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maintence First - Productive Tool
Reviewed on 2023/11/17
Pros
The new changes to the webpage have improved the overall look and feel. The functionality of utilizing QR codes for various maintenance tasks is extremely helpful.
Cons
At first it was a little cumbersome, but now that we have been in it for awhile, and with the new GUI, it is easier to use.
Response from M1 Software, Inc.
Thank you for your feedback, Jim! We’re thrilled to hear that our updates and QR code functionality are enhancing your maintenance management experience. We understand there can be an adjustment period with new interfaces, and we're glad you've found ease of use with the new GUI. Your insight is invaluable to us.
Peyman Attari and M1st Team
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2023/11/06
We have had a great experience with M1Encompass.
We have had a great experience with M1Encompass.
Pros
I use M1Encompass daily, it is easy to use, it has a lot of capability, the employees can catch on quick how to use the program. We can keep up with our preventative maintenance easily and it is easy to add new equipment or schedules. Overall it is a good program.
Cons
N/A.
Response from M1 Software, Inc.
Stephanie, thank you immensely for your glowing review of M1Encompass. It's incredibly rewarding to hear that our software has become an integral part of your daily operations, especially with its ease of use and comprehensive features. Knowing that M1Encompass effectively aids in your preventative maintenance and equipment management is a testament to our team's dedication to delivering quality solutions. We're honored by your high recommendation and commitment to our product. Your feedback is a great motivation for us to continue improving and evolving. Thank you for choosing and trusting M1Encompass for your needs.
Peyman Attari
M1Encompass FAQs
Below are some frequently asked questions for M1Encompass.Q. What type of pricing plans does M1Encompass offer?
M1Encompass offers the following pricing plans:
- Starting from: US$30.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of M1Encompass?
M1Encompass has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does M1Encompass support?
M1Encompass supports the following languages:
English
Q. Does M1Encompass support mobile devices?
M1Encompass supports the following devices:
Q. What other apps does M1Encompass integrate with?
We do not have any information about what integrations M1Encompass has
Q. What level of support does M1Encompass offer?
M1Encompass offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
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