PBS Systems

3.9 (10)
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Elevate Efficiency, Drive Innovation, Power Operations

About PBS Systems

At PBS Systems, we specialize in automotive technology, providing collaborative support to ensure customer success. Our software enhances dealership management by boosting efficiency, customer relations, and profitability. Thousands of North American stores trust PBS Systems to navigate the ever-evolving automotive industry.


Key benefits of PBS Systems

Digital retailing, watchlists, parts inventory management, extensive accounting software, fully automated CRM capabilities, intuitive service department workflows, appointment management, intelligent reporting, real-time analytics, and more – all enhanced by a comprehensive mobile app suite within a single, flexible system.


Images

PBS Systems Software - Empower your technicians from the hoist
PBS Systems Software - The Sureness of a single, connected database
PBS Systems Software - Online Service
PBS Systems Software - Drive revenue
PBS Systems Software - Seamless Online Appointment booking
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PBS Systems video
PBS Systems video
PBS Systems Software - Empower your technicians from the hoist
PBS Systems Software - The Sureness of a single, connected database
PBS Systems Software - Online Service
PBS Systems Software - Drive revenue
PBS Systems Software - Seamless Online Appointment booking

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Reviews

Overall rating

3.9 /5
(10)
Value for Money
3.3/5
Features
4.2/5
Ease of Use
4/5
Customer Support
3.8/5

Already have PBS Systems?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 10
Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

pbs

Reviewed on 2018/08/21

Pros

very easy to use. switched over from cdk and this is very user friendly

Cons

some of the search functions I do not like a whole lot

Response from PBS Systems

Thank you for the review.

Barrie
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting

Reviewed on 2022/01/20

Pros

PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease.

Cons

With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected.

rob
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

PBS kills efficiency in the Fixed-OPS dept at point of sale

Reviewed on 2021/12/24

Overall experience has been a good one but there are some glaring deficiencies that make this DMS...

Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it.

Pros

Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone.
PBS seems to work well for the Sales Dept.
Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use.

Cons

Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers.
We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times.

PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept.

Bill
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PBS is a very effective DMS System for Us

Reviewed on 2021/10/21

Very effective, easy to teach and use.

Very effective, easy to teach and use.

Pros

You don't really need any or many other 'bolt-on' systems to manage your dealership effectively.
One stop shop for all their modules! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc.

I user can help influence the software enhancements....and see them implemented in a timely manner.

Cons

They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon !

Janice
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use

Reviewed on 2016/11/03

This program is easy to learn to use on your own and the help section gives great step by step help.

This program is easy to learn to use on your own and the help section gives great step by step help.

Pros

Great to track sales

Cons

the process to use offsite is a little long but understandable to keep it secure

Showing 5 reviews of 10 Read all reviews

PBS Systems FAQs

Below are some frequently asked questions for PBS Systems.

PBS Systems offers the following pricing plans:

  • Free Trial: Not Available

Contact PBS Systems for pricing details.

PBS Systems has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

PBS Systems supports the following languages:

English, French

PBS Systems supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations PBS Systems has

PBS Systems offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

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