PBS Systems

About PBS Systems
At PBS Systems, we specialize in automotive technology, providing collaborative support to ensure customer success. Our software enhances dealership management by boosting efficiency, customer relations, and profitability. Thousands of North American stores trust PBS Systems to navigate the ever-evolving automotive industry.
Key benefits of PBS Systems
Digital retailing, watchlists, parts inventory management, extensive accounting software, fully automated CRM capabilities, intuitive service department workflows, appointment management, intelligent reporting, real-time analytics, and more – all enhanced by a comprehensive mobile app suite within a single, flexible system.
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Reviews
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- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
pbs
Reviewed on 2018/08/21
Pros
very easy to use. switched over from cdk and this is very user friendly
Cons
some of the search functions I do not like a whole lot
Response from PBS Systems
Thank you for the review.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting
Reviewed on 2022/01/20
Pros
PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease.
Cons
With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
PBS kills efficiency in the Fixed-OPS dept at point of sale
Reviewed on 2021/12/24
Overall experience has been a good one but there are some glaring deficiencies that make this DMS...
Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it.
Pros
Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone.
PBS seems to work well for the Sales Dept.
Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use.
Cons
Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers.
We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times.
PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PBS is a very effective DMS System for Us
Reviewed on 2021/10/21
Very effective, easy to teach and use.
Very effective, easy to teach and use.
Pros
You don't really need any or many other 'bolt-on' systems to manage your dealership effectively.
One stop shop for all their modules! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc.
I user can help influence the software enhancements....and see them implemented in a timely manner.
Cons
They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon !
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 2016/11/03
This program is easy to learn to use on your own and the help section gives great step by step help.
This program is easy to learn to use on your own and the help section gives great step by step help.
Pros
Great to track sales
Cons
the process to use offsite is a little long but understandable to keep it secure
PBS Systems FAQs
Below are some frequently asked questions for PBS Systems.Q. What type of pricing plans does PBS Systems offer?
PBS Systems offers the following pricing plans:
- Free Trial: Not Available
Contact PBS Systems for pricing details.
Q. Who are the typical users of PBS Systems?
PBS Systems has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does PBS Systems support?
PBS Systems supports the following languages:
English, French
Q. Does PBS Systems support mobile devices?
PBS Systems supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does PBS Systems integrate with?
We do not have any information about what integrations PBS Systems has
Q. What level of support does PBS Systems offer?
PBS Systems offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
Related categories
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