---
description: Learn how Experience.com can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Experience.com Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [Experience.com](/software/2070196/experience-com)

# Experience.com

Canonical: https://www.getapp.za.com/software/2070196/experience-com

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> Experience.com is a customer experience (CX) suite designed to manage the satisfaction and engagement of customers throughout their journey. With the CX Campaigns, professionals can automate survey requests, personalize outbound campaigns, send anonymous surveys, and more.
> 
> Verdict: Rated **4.7/5** by 89 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 89 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Experience.com

## Commercial Context

- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Contact Experience.com for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 16 more

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- CRM
- Customer Experience Management
- Customer Segmentation
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Visualization
- Engagement Tracking
- Feedback Management
- Knowledge Management
- Media Monitoring
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Predictive Analytics
- Real-Time Notifications
- Real-Time Reporting

## Integrations (18 total)

- Agile CRM
- Calendly
- DOMOS
- Denim Social
- Docusign
- HubSpot CRM
- LendingPad
- LinkedIn Learning
- Microsoft Teams
- QQCatalyst
- Salesforce Sales Cloud
- Salesloft
- Slack
- Smartsheet
- Tableau

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Reputation Management Software](https://www.getapp.za.com/directory/873/reputation-management/software)

## Related Categories

- [Reputation Management Software](https://www.getapp.za.com/directory/873/reputation-management/software)
- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.getapp.za.com/software/2371/surveymonkey) — 4.6/5 (10499 reviews)
2. [Trustpilot](https://www.getapp.za.com/software/113149/trustpilot) — 4.5/5 (1206 reviews)
3. [Broadly](https://www.getapp.za.com/software/110573/broadly) — 4.8/5 (336 reviews)
4. [Jotform](https://www.getapp.za.com/software/10191/jotform-4-0) — 4.7/5 (2919 reviews)
5. [SurveySparrow](https://www.getapp.za.com/software/111349/surveysparrow) — 4.4/5 (122 reviews)

## Reviews

### "Social Survey Has Elevated My Business\!" — 5.0/5

> **Michael** | *19 March 2019* | Insurance | Recommendation rating: 10.0/10
> 
> **Pros**: Social Survey makes the process of securing customer surveys quick and seamless.  Their API allowed me to connect the platform to my CRM.  Social Survey has an incredible and supportive team of people always willing to help.
> 
> **Cons**: There aren't any cons that come to mind.  I do believe they can improve their dashboard.
> 
> Social Survey is an excellent company and a phenomenal product.  In just a few months, their software has allowed me to collect nearly 60 customer surveys on many of my staff members.  Highly recommended\!

-----

### "Great Ease of Use\!" — 5.0/5

> **Shannon** | *07 February 2025* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: I love the ease of navigating the site and that it is well designed.
> 
> **Cons**: I wish I had a better understanding of what the paid upgrade actually does.
> 
> Great\! It’s easy to use, gives me confidence that my online presence is in check, and helps me win at my business\!

-----

### "Review on Experience" — 3.0/5

> **Michael** | *07 March 2025* | Banking | Recommendation rating: 5.0/10
> 
> **Pros**: Being able to see \& post the reviews. I like to see where I rank, but I also feel the rankings are not fully based on reviews and this is odd.
> 
> **Cons**: I was at a really high rating and then it dropped. It wasn't due to bad reviews, and I am actually not sure why it went so low. It dropped like 75 points. Maybe it's because I have to keep allowing access to Facebook or LinkedIn?
> 
> Average overall experience on Experience.com.

-----

### "Low Maintenance, Zero Time Suck Marketing Tool" — 5.0/5

> **James** | *07 March 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: While not a big social media participant it gets me in the space with zero effort on my part.
> 
> **Cons**: Really satisfied with my experience so far so nothing negative I can send with.
> 
> Low maintenance, easy to understand and use, minimal time consumption.

-----

### "Great Experience" — 5.0/5

> **Julie** | *07 March 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Love the feedback it provides to me from clients, and so much more it offers
> 
> **Cons**: that I can't increase my score that quickly... lol  I am competitive so need to get my overall score increased
> 
> since we have been linked with Experience, it has been more than satisfactory and even the zoom meeting was very informative.  Always willing to help :)

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2070196/experience-com)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/socialsurvey/> |
| en-AE | <https://www.getapp.ae/software/2070196/experience-com> |
| en-AU | <https://www.getapp.com.au/software/2070196/experience-com> |
| en-CA | <https://www.getapp.ca/software/2070196/experience-com> |
| en-GB | <https://www.getapp.co.uk/software/2070196/experience-com> |
| en-IE | <https://www.getapp.ie/software/2070196/experience-com> |
| en-NZ | <https://www.getapp.co.nz/software/2070196/experience-com> |
| en-SG | <https://www.getapp.sg/software/2070196/experience-com> |
| en-ZA | <https://www.getapp.za.com/software/2070196/experience-com> |

-----

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