LoyaltyStream

4.9 (13)
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Loyalty programmes designed to motivate growth and retention

About LoyaltyStream

LoyaltyStream is a solution for B2B enterprises aiming to propel revenue growth, enhance customer retention, and meet customer acquisition objectives.

The modular and scalable SaaS platform empowers you to craft personalised, one-time campaigns or implement enduring loyalty strategies.

Elevate your customer experience by establishing your customisable microsite or employ our APIs to launch campaigns via your own channels. With LoyaltyStream, experience flexibility and control in delivering unique customer experiences and building lasting relationships.

LoyaltyStream provides you with the capability to segment and specifically target your audience with campaigns structured to alter behaviours.

Loyalty Campaigns:
LoyaltyStream offers 14 distinct loyalty campaigns and 5 bonus promotions, allowing extensive customization to specifically target behaviours pivotal to your business. Structured into KEEP, GROW, and WIN strategies, our platform facilitates easy targeting of customer acquisition, retention, and growth through intuitive online campaign wizards. Each member can access their own loyalty bank, containing multiple digital wallets. Customise the loyalty wallet by setting the award period, expiry points, and discretionary points. These user-friendly campaign wizards are ultimately developed to bolster revenue growth, offering limitless options.

Reward Shop:
The integrated RewardShop eliminates the complexities of rewarding your audience by addressing all your reward and fulfilment needs. With thousands of rewards available, feature your chosen ones, and even add your own brand rewards and charity redemptions. This lets members create wish lists of rewards, gamifying the experience and fostering engagement.

Communication Modules:
The platform is equipped with a branded emailer for crafting emails to target specific behaviours in your audience, including a range of system emails set up before the programme launch, with all email interactions trackable and visible on your dashboard. The platform also supports sending inbox notifications with full tracking of each message, allowing analysis of message impact on performance.

Integrated CRM:
With a comprehensive member database, import member, product, and activity data as needed. Gain a unified view of member activities, explore activity, earning and redemption histories, reward wish lists, and profile details. The loyalty tiers module aids in segmenting the audience based on various parameters like activity, spend, engagement, or achieved targets.

Gamification:
Enhance member engagement with features like Spin-to-Win, Calendar Countdown, Leader Boards, Digital Stamp Cards, and online Scratch Cards, adding elements of surprise and delight.

Insights and Analytics:
Deployed with an interactive dashboard, to track program KPIs effectively. View member activity, loyalty score movement, loyalty currency liability, revenue growth, communication success, and more, with 3 customisable tiles. Access a suite of reports available on the platform or downloadable to Excel, which can be scheduled to be emailed to relevant personnel.

Your team gains full access to all administration modules, allowing campaign configurations, member management, communication send-outs, analytics viewings, and program metric definitions.


Key benefits of LoyaltyStream

Scalable, modular software to ensure you have the right platform for your audience at the right time.
Scalable service packages that work to support your team as and when you need them.
Drive 21% growth in revenues
Inspire customer acquisitions through referrals and advocacy


Images

LoyaltyStream Software - LoyaltyStream - Campaigns
LoyaltyStream Software - LoyaltyStream - Administration Portal
LoyaltyStream Software - LoyaltyStream - CRM Modules
LoyaltyStream Software - LoyaltyStream - Communication Modules
LoyaltyStream Software - LoyaltyStream - Reward Modules
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LoyaltyStream Software - LoyaltyStream - Campaigns
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LoyaltyStream Software - LoyaltyStream - Communication Modules
LoyaltyStream Software - LoyaltyStream - Reward Modules

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Reviews

Overall rating

4.9 /5
(13)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.6/5
Customer Support
4.8/5

Already have LoyaltyStream?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 13
Jane
Jane
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LoyaltyStream - turning customers into fans

Reviewed on 2024/02/19

LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely...

LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely user-friendly interface, which is designed to make it easy for both businesses and customers to navigate.
Its ability to integrate with other systems allows for the tracking of customer purchases and engagement to effectively fulfil B2B reward loyalty and also provides businesses with access to analytics to track the effectiveness of the programme.

Pros

It is easy to use and provides benefits such as the ability to:
1. Configure a wide range of campaigns
2. Personalise campaigns and communications
3. Target different member activities
4. Track transactions and customer behaviours
5. Offer rewards and incentives

Cons

We haven't come across any negatives and Stream is always open to development ideas.

Anne
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Stream Loyalty

Reviewed on 2023/11/15

We have spent a lot of time taking the off the shelf product and making bespoke changes. This has...

We have spent a lot of time taking the off the shelf product and making bespoke changes. This has created a large learning curve for both myself and the stream team. They have never said we can't do it - only let us take away and see how we make it work. It is great to work with a team that embrace ideas and provide a can do attitude.

Pros

We use the platform to provide flexibility, variety and self management of many reward programs that are used for both internal and external customers. This allows us to reach multiple customer segments with targeted campaigns whilst self management of budgets and rewards.

Cons

The terminology can be confusing and sometimes the reporting descriptions have not met what is being shown on the reports.

Response from Stream Loyalty

Hi Anne,

Thank you so much for your review and for your comments. I will take the reporting and terminology feedback to our next product meeting and discuss how this could be improved.

Thanks

Melanie

Kristi
Overall rating
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Easy to use and navigate

Reviewed on 2025/01/16

Great, easy to use and navigate. Highly recommend

Great, easy to use and navigate. Highly recommend

Pros

How organized it is. Easy to use and navigate

Cons

I like everything about it. I can’t think of anything I would change

Brigitte
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

City Plumbing Rewards Programme

Reviewed on 2023/11/15

We have come a long way together with developing and enhancing our programme and I feel that we...

We have come a long way together with developing and enhancing our programme and I feel that we need to re-engage with an update of things to come and things to go

Pros

defined call out plans , loyalty rewards for spending customers

Cons

non visibility to all colleagues as to what our customers can redeem their points for

Response from Stream Loyalty

Hi Brigitte,

Thank you so much for your review. We have taken your feedback on board about the visibility of rewards for all colleagues and will discuss in our next product meeting. Your account team will keep you updated on the progress of any developments.

Thanks

Melanie

Rachel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

The B2B loyalty platform I wish I had 10 years ago

Reviewed on 2024/07/19

My experience has been fantastic, LoyaltyStreem understand this sector and have developed a...

My experience has been fantastic, LoyaltyStreem understand this sector and have developed a programme that delivers for customers and businesses. After 20 years in client side marketing, businesses need solutions that help make them more efficient and make their lives easier. Just get a demo, what have you got to lose.

Pros

LoyaltyStream is designed specifically for B2B audiences. When I first starting sourcing B2B loyalty solutions over 10 years ago there was nothing that met the needs of the B2B market in this way. The license set up makes it easy for a company to launch a loyalty/engagement platform without the upfront investment.

Cons

I have found it difficult to find fault to be honest, every question I've asked from my experience of specifying, sourcing, and managing a B2B loyalty programme has been addressed with their solution. For some organisations, the level of what is possible could be overwhelming, just start with the key modules and build out as you learn.

Response from Stream Loyalty

Thank you so much for your lovely review Rachel. It is always great when people who have such experience in the industry recognise the benefit it can bring to businesses. Your point about starting with the key modules and expanding from there is key—it’s all about making the most of the platform at a comfortable pace both for the business and the members.

Showing 5 reviews of 13 Read all reviews

LoyaltyStream FAQs

Below are some frequently asked questions for LoyaltyStream.

LoyaltyStream offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

LoyaltyStream has the following typical customers:

51–200, 201–500, 501–1,000, 1,001–5,000

LoyaltyStream supports the following languages:

English

LoyaltyStream supports the following devices:

LoyaltyStream integrates with the following applications:

Freshcaller, Freshdesk, SendGrid, Twilio

LoyaltyStream offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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