AppBase DCM & BPM Platform
AppBase DCM & BPM Platform
About AppBase DCM & BPM Platform
Eccentex delivers user-friendly experiences for both process designers and end users across dynamic case management and business process automation solutions that can be easily developed and deployed without IT involvement. Customers of all sizes across all industries can modernize their customer service, journey orchestration and back-office automation in as little as 90 days.
Eccentex excels with enterprise clients with flexible, easy to deploy, and low maintenance solutions that deliver agility and scalability across various industries and use-cases. Eccentex AI services helps customers to achieve customer experience and operational efficiency simultaneously.
Key benefits of AppBase DCM & BPM Platform
Eccentex AppBase platform unifies all your customer service data, workflows and teams onto a single platform. This ensures conversations are effortless by giving agents more context and automation at every step of the customer’s journey.
Companies around the world rely on Eccentex AppBase Platform for their Case Management and Process Automation needs, including:
Generative AI: Create, deploy, and modify applications without the need for IT support. Use intuitive no-code builders and visual designers, powered by Eccentex AI services, to automate any business processes.
Advanced Email Automation: Capture, triage, and automate large volumes of emails across all your brands and languages. Intelligently route emails to the right teams, freeing up employees to focus on more complex tasks. It provides an intuitive interface to preview, transfer, email-to-case, threading and more. Datasheet here.
360-Degree Customer View: An Operational CRM system that gives agents a 360-degree view of customer. Consolidate customer data from self-service to front and back office applications that are intelligently presented to agents on a single screen – highlighting information and actions most relevant to the customer’s journey.
Unify Knowledge Sources: Equip customers and front-office agents with a relevant up-to-date Smart Knowledge Base that can be shared across cooperating teams. Guide back-office users through complex case-related actions and transactions.
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Reviews
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- Industry: Alternative Dispute Resolution
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dynamic case management
Reviewed on 2023/10/19
We've been using the AppBase DCM platform for several years and it's allowed us to implement new...
We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown. The support from Eccentex is second to none and they give us full confidence that our system will be available and secure.
Pros
The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel. Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams.
Cons
Lack of a customer facing portal module that can be built using the same AppBase platform.
Alternatives Considered
Dynamics 365Switched From
Dynamics 365Reasons for Switching to AppBase DCM & BPM Platform
The platform is built around case management priniciples, which suits the type of work we do.- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Deployment of solution with Genesys Cloud
Reviewed on 2023/10/31
Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate...
Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap.
Pros
We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company.
Cons
As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great case management tool and powerful low code platform
Reviewed on 2018/03/05
Great platform to build a wide range of application, rapid prototyping, and development
Great platform to build a wide range of application, rapid prototyping, and development
Pros
We use Eccentex platform to build incident case management for public safety. Our solution provides two types cases - incident and service requests (patient transportation, blood delivery). Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above.
Cons
Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging
AppBase DCM & BPM Platform FAQs
Below are some frequently asked questions for AppBase DCM & BPM Platform.Q. What type of pricing plans does AppBase DCM & BPM Platform offer?
AppBase DCM & BPM Platform offers the following pricing plans:
- Starting from: US$120.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of AppBase DCM & BPM Platform?
AppBase DCM & BPM Platform has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AppBase DCM & BPM Platform support?
AppBase DCM & BPM Platform supports the following languages:
Chinese, Dutch, English, French, German, Hebrew, Italian, Portuguese, Russian, Spanish, Ukrainian
Q. Does AppBase DCM & BPM Platform support mobile devices?
AppBase DCM & BPM Platform supports the following devices:
Q. What other apps does AppBase DCM & BPM Platform integrate with?
AppBase DCM & BPM Platform integrates with the following applications:
Abby, ArcGIS, ChatGPT, GENESYS, IBM Maximo Application Suite, Maximo, Microsoft Azure, Microsoft Exchange, Salesforce Service Cloud, Twilio
Q. What level of support does AppBase DCM & BPM Platform offer?
AppBase DCM & BPM Platform offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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