Screeb

4.5 (42)
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We help companies to (re)connect with their customers to enh

About Screeb

Screeb streamlines the process from identifying experience improvements opportunities and collecting customer feedback to making strategic roadmap decisions, all within a single, powerful platform:
- See how people are using your app
- Ask questions to better understand their behaviour
- Get qualitative insights to improve your product

Screeb helps you to know who is using your app and to spot improvement areas for your product. Get a clear understanding of why your users act like this, what they want and what you should do next.


Key benefits of Screeb

- GDPR Friendly
- 10 days saved / month
- -15% in support tickets
- +25% on conversion rate
- +40% in product adoption


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Screeb Software - Screeb combines product analytics, in-app surveys, offering CX,Product,Marketing Teams the ultimate toolkit to consistently deliver better experiences.
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Screeb Software - Screeb combines product analytics, in-app surveys, offering CX,Product,Marketing Teams the ultimate toolkit to consistently deliver better experiences.

Not sure about Screeb? Compare with a popular alternative

Screeb

4.5 (42)
VS.
Highly reviewed

Starting Price

€79.00
month
US$29.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

48
78

Integrations

15
55

Ease of Use

4.5 (42)
4.6 (898)

Value for Money

4.3 (42)
4.2 (898)

Customer Service

4.7 (42)
4.4 (898)
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Reviews

Overall rating

4.5 /5
(42)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.7/5

Already have Screeb?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 42
Pierre Alexis
Pierre Alexis
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Screeb is our PM's best assistant

Reviewed on 2023/10/11

Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user...

Screeb is very easy to deploy on web and mobile apps, our team has been able to collect key user insights in few hours compared to other solutions where it took us weeks to install.

Pros

Being able to make decisions quickly using customer feedback.Be user-centric and listen to users, be able to refine surveys using AI to save time. Better understand our product and user usage.

Cons

Now I don't miss anything with this tool

Response from Screeb

That's great feedback Pierre-Alexis ! Thanks so much for being a loyal customer!

Juan Pablo
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best NPS survey tool in the market

Reviewed on 2024/09/03

We have been working with this tool for a year and a half to carry out the NPS tracking surveys of...

We have been working with this tool for a year and a half to carry out the NPS tracking surveys of all our solutions, and it is really very complete and at the same time very easy to use. From the first moment their attitude has been to help us, to try to make sure that everything is in our best interest and they have even adapted or improved things based on our suggestions. And I must also say that their response time and the time to solve incidents is very fast.

Pros

It's really easy to use and very complete. I also like the fact that they are continually adding new features.

Cons

I miss a dashboard with all the data of all my projects that is more detailed and comprehensive at the same time.

Alternatives Considered

Pento

Reasons for Switching to Screeb

Because of the cost-benefit ratio, and because of their real interest in us using their application.
Leandro
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

Expensive and buggy, but promising

Reviewed on 2023/06/01

I was doing product research with screeb. I was surprised with the results. Its surveys have a high...

I was doing product research with screeb. I was surprised with the results. Its surveys have a high response rate, but I've had way too many problems: (1) some surveys didn't show and I had no clue, and I believed it was because I was pasting the copy from Miro and hidden HTML characters were present, (2) the other time I've set a survey and got zero responses, then I got a message from the support almost a month later saying a user property I was tracking (user version) was no longer supported by their SDK and wasn't being show; (3) Android page names were not being displayed correctly until I reached out to support and they updated their SDK; (4) the high-price low-MTU number is makes really expensive to keep fresh and new users. In the end we'll be switching screeb to a transactional email + push notification tool which have in-app message surveys and offers more. It's more expensive, but doesn't have a limit of tracked people, meaning the low-response rate of regular in-app surveys will not be an issue, as we'll reach out more people than screeb.

Pros

- Chat-like surveys have a high response- AI-based reports (list, paragraph summary, most common themes) are handy- Options to cap survey frequency and recurrency

Cons

- New company and new product, has lot of little issues- Expensive: they count as MTU (Monthly tracked users). And it's very expensive. If you have 100k MAU, you'd need to pay a lot to track plenty of users — not suitable for Freemium products - OR - you can pay a little more and get a push notification + transactional email tool which has in-app surveys- I've lost the count of times I've reached out to support to say my survey wasn't working (running on Flutter)- Had issues with possible invisible HTML characters that the SDK couldn't process and didn't show to apps

Alternatives Considered

Qualaroo

Response from Screeb

Hi Leandro,
Many thanks for sharing your honest feedback on Screeb, this was so valuable for the team and fix bugs. As you know building technologies on mobile is a challenging and we've released a new mobile SDK which is lighter and more performing. Here are some update : https://changelog.screeb.app/changelogs/2023-08-08-mobile-sdk
As per our last separate conversation via email, you know that you can contact me anytime!
Thanks again !
Michael - CEO@Screeb

Audrey
Overall rating
  • Industry: Human Resources
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review on Screeb product

Reviewed on 2022/01/24

I can finally get feedback from my users, very easily. I made several campaigns . Really love the...

I can finally get feedback from my users, very easily. I made several campaigns . Really love the experience. You should try it !

Pros

I Love the interface, the fact that it is very intuitive and nice to use. They improve the product very fast and take account of the feedback. I recommend it ! ❤️

Cons

Nothing to say here, because everytime I think about something to improve, they do it ;)

Alternatives Considered

Typeform

Reasons for Switching to Screeb

The fact that it is a conversation and not just a form. And the amazing UI and UX

Response from Screeb

Thanks Audrey for your great feedback!

Chiara
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool that improved our users understanding

Reviewed on 2024/09/20

Pros

Screeb is extremely easy to handle: surveys can be set up, launched, edited and monitored in total independence. Plus, they are launched in-product, which is a game-changer in terms of user experience.

Cons

Some new functionalities are not always immediately applicable to our product. However, the team are always open to feedback and always do their best to fulfill our requests in the shortest amount of time (as much as possible).

Showing 5 reviews of 42 Read all reviews

Screeb FAQs

Below are some frequently asked questions for Screeb.

Screeb offers the following pricing plans:

  • Starting from: €79.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Screeb has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Screeb supports the following languages:

English, French

Screeb supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Screeb integrates with the following applications:

Amplitude, Asana, Cycle, Harvestr, Intercom, Productboard, RudderStack, Segment, Slack, Stitch, Trello, Typeform, Zapier, Zendesk Suite, monday.com

Screeb offers the following support options:

FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Screeb.