Paytronix

Solutions for restaurants, convenience stores and retail.

About Paytronix

Paytronix stands out as the foremost expert in Digital Customer Engagement Solutions tailored for restaurants, convenience stores, and retailers aspiring to foster enduring connections with their patrons. With a two-decade track record, Paytronix has expanded its Guest Engagement Platform, seamlessly integrating distinct elements of digital customer engagement into a unified and resilient platform. Presently, more than 1,800 brands place their trust in Paytronix to elevate guest engagement and cultivate more robust brand preferences.


Images

No images available

Not sure about Paytronix? Compare with a popular alternative

Paytronix

4,4 (11)
VS.
Highly reviewed

Starting Price

No pricing found
US$20,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

69
202

Integrations

No integrations found
70

Ease of Use

4,3 (11)
4,1 (6 689)

Value for Money

4,2 (11)
4,3 (6 689)

Customer Service

3,9 (11)
4,1 (6 689)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Zoho CRM

4,3
#1 Alternative to Paytronix
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

HungerRush 360

3,6
#2 Alternative to Paytronix
HungerRush provides an all-in-one restaurant POS system that gives you everything you need to manage and grow your...

Apex Loyalty

5
#3 Alternative to Paytronix
Apex Loyalty is a loyalty marketing & incentive automation tool designed to help businesses engage & communicate with...

SpotOn

4,4
#4 Alternative to Paytronix
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the...

Reviews

Overall rating

4,4 /5
(11)
Value for Money
4,2/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
3,9/5

Already have Paytronix?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 11
Dane
Dane
Overall rating
  • Industry: Consumer Services
  • Company size: 10 000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very useful.

Reviewed on 2022/07/19

Useful, dependable, and easy to use.

Useful, dependable, and easy to use.

Pros

Paytronix is very simple and user-friendly. I like that it's easy to navigate for a tool that plays such a big role in my day at work. It's impossible to have a productive day at work without Paytronix

Cons

Paytronix does not have the ability to operate on multiple web pages at once. I handle multiple 3+ customers at once via Chat and if I was able to use Paytronix on multiple web pages, that would be a huge plus.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 5 001–10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Loyalty Software!

Reviewed on 2019/11/19

Paytronix is really easy to work with. They are the only vendor I know that hosts a yearly...

Paytronix is really easy to work with. They are the only vendor I know that hosts a yearly conference where one of the segments is asking its clients what could be better. And every year, they focus on some of those items and have that functionality ready to go by the following conference, if not sooner. They want to offer a valuable product, and their representatives care about the success of your loyalty program. Even though some of the functionality could be enhanced, I would highly recommend this vendor to everyone.

Pros

I work with a lot of vendors on a daily basis. Paytronix representatives are eager to help you accomplish your business goals through their platform, and offer data-supported recommendations that could help enhance the loyalty program. Their goal is to an all-in-one tool, and their platform offers a lot of different features. They support email marketing, they have a mobile app which can also do geofencing, and their loyalty features are expansive, which allows for complex, segmented loyalty campaigns.

Cons

The platform isn't the most user friendly, and some organization features could go a long way. We can't sort our emails into folders, so naming conventions are key to finding a particular send. Account filters, what you would use to segment a campaign, cannot be edited once they are saved, which causes a lot of duplication if segmenting changes before a campaign goes out. Like I said in the Pros section, their offerings are expansive. However, when a company offers so many products, it can be hard to prioritize the optimization of functionality for all of those items internally.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Fair platform for loyalty and CRM

Reviewed on 2021/11/11

Fairly good experience and happy about the customer services and support provided by the PX team.

Fairly good experience and happy about the customer services and support provided by the PX team.

Pros

Integration is fairly easy with the developer documentation and the support provided by them.
PX monitoring system is impressive, you will get to know when something is off.

Cons

Customer unification and segmentation have some concerns. Better you get these clarified and understood if they are aligned with the business expectations.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust Loyalty Program provider

Reviewed on 2019/03/17

Paytronix can be a terrific business partner in launching, maintaining, upgrading, and enhancing...

Paytronix can be a terrific business partner in launching, maintaining, upgrading, and enhancing your loyalty program. They will help you set up, execute and evaluate campaigns with a lot of knowledge and energy. We especially appreciate their partnership with businesses when developing new features. They will often ask users for advice and testing during the development phase as well as offer beta tests to make sure they are meeting their clients' needs.

Pros

Paytronix cares a lot about what their users think and are constantly working to improve their product to meet their customers' particular needs. We have seen several features developed as a result of direct user input, especially gathers from their annual users conference. They seem to be on the leading edge of predictive analytics and offer valuable insights into user habits. They also have very active Techinical Consultants who are invested in the success of your campaigns and business.

Cons

Paytronix is not the strongest player in the email/messaging part of a loyalty platform. Although they have a great staff to set up templates, the filtering and formatting process isn't as user-friendly as it could be. Their mobile application is also very structured with little room for customization, so you may want to consider third party app development. They are also not strong in text/SMS messaging.

Amy
Overall rating
  • Industry: Restaurants
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Paytronix Debrief

Reviewed on 2019/11/19

It has been really good! Rarely run into issues and thankful that when there is one it seems to be...

It has been really good! Rarely run into issues and thankful that when there is one it seems to be recognized quickly and fixed promptly. Seems like you continue to ask for feedback and that is appreciated.

Pros

I like how all personal account information is in one spot. It doesn't require you to click through multiple pages when updating a guest on the info they have given us.

It is very user friendly when reviewing transaction history.

Cons

I wish that there was an "undo" button. If you added on rewards with a 1 month expiration, but actually needed it for 1 week, then you have to go back and void the rewards and then re-add them. It can make the transaction history look back and confusing if the guest were to ever view it.

Also, it would be nice if we could add tickets from past days on double points days and have a way to "click" to make sure double points aren't applied when adding the ticket manually.

Showing 5 reviews of 11 Read all reviews

Paytronix FAQs

Below are some frequently asked questions for Paytronix.

Paytronix offers the following pricing plans:

  • Free Trial: Not Available

Contact Paytronix for a pricing quote.

Paytronix has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Paytronix supports the following languages:

English

Paytronix supports the following devices:

We do not have any information about what integrations Paytronix has

Paytronix offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Paytronix.