About Flyx
Flyx offers a loyalty solution and order management system with various features. It assists with the creation of coupons, points, rewards, gamification, saving cards, memberships, boosters, and more from within a unified platform.
Flyx provides an eWallet and gift card functionality, an admin console for management of rules and promotion creation, and integration into POS tickets, food, and shop. The system is accessible on mobile and web applications as well as kiosks. It offers a loyalty program and a dashboard covering all locations. Users can integrate the engine into their existing environment. Teams can utilize the white-label capabilities.
Flyx is cloud-based and offers API connectivity as well as white-label features. The solution is securely backed by Microsoft Azure, allowing users to integrate with APIs and access white-label customization. The order management system functions as a middleware that integrates with various sales channels such as delivery services, kiosks, mobile applications, shops, or websites. It enables users to manage offerings, prices, staff displays, performance, inventory, and reporting and analytics. Users can also manage multiple sales channels and locations.
Key benefits of Flyx
Create a comprehensive omnichannel loyalty program tailored specifically to business. Customize it to align with the brand and cater to customers, ensuring engagement with them.
The promotion engine is designed to improve growth through personalized campaigns, contributing to enhanced customer retention by implementing actions that help customers return to the brand.
Based on a business' requirements based on loyalty actions or other features such as gamification, rankings, and points, Flyx assists users with creating a loyalty program.
Businesses can predict competitor's actions and create loyalty programs.
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Reviews
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- Industry: Oil & Energy
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Feedback on collaboration
Reviewed on 2024/03/07
In the first section of your evaluation, we acknowledged your energy, passion, and responsiveness...
In the first section of your evaluation, we acknowledged your energy, passion, and responsiveness to our requirements. However, 2023 presented some challenges for TotalEnergies Marketing Belgium, particularly with the upgrade of our custom tool. The project was hindered by a lack of proactive communication and difficulty in directly contacting the developers. After persistent efforts, we were able to establish communication with the developers, which greatly improved the project's progress. We would like to extend our gratitude to [sensitive content hidden] for their ability to comprehend our needs and provide practical and cost-effective solutions. Your developers are truly your strongest asset.
Pros
From the onset of our partnership in 2018, your energy, passion, and communication skills were highly valued. You were attentive to our requirements and proactively offered customized solutions. Communication was flawless. Whenever we had an inquiry or an issue, you were prompt to respond. When you encountered a problem, you promptly notified us. However, this was not the case last year, leading me to the next section of your evaluation.
Cons
I won't go into detail, but I have already expressed my dissatisfaction to your [sensitive content hidden], via phone on 12/02/2024. In summary, there has been a lack of proactive communication at all levels, whether it be with support or our account manager. The only exception is the communication with the developers, which has been very good.
Response from Lvlp
Dear Florence,
Thank you for sharing your candid feedback with us. The past year, 2023, was undeniably a pivotal and challenging period for our company. It was a time marked by significant changes, particularly with the implementation of new processes that required patience and understanding from our valued clients. As we closed the year and stepped into 2024, these changes started to bear fruit, laying a foundation for a promising start to the new year.
Over the past several months, we trust you have noticed a substantial improvement in our customer support services. Your positive experience with our team brings us great joy and pride. We are especially thrilled to hear about the proficiency and expertise demonstrated by our developers in crafting a solution tailored to your specific needs.
We are committed to maintaining this momentum and continuously enhancing our services. Your satisfaction is our top priority, and we look forward to serving you even better in the future.
BR,
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Quick marketing
Reviewed on 2024/03/05
Pros
De admin console laat je toe om zelf promo's, rewards, producten toe te voegen. Zo ben je in termen van content niet altijd afhankelijk van je leverancier.
Cons
Er is vaak een lange leadtime om een product te lanceren. Als een merk in food & beverage waar je snel wilt inspelen op behoeftes is dit vaak een blokkade.
Verder is de reporting & performance overzichten zeer beperkt. Het zou goed zijn als app leverancier hier meer mee bezig te zijn.
Flyx FAQs
Below are some frequently asked questions for Flyx.Q. Who are the typical users of Flyx?
Flyx has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Flyx support?
Flyx supports the following languages:
English, French
Q. Does Flyx support mobile devices?
Flyx supports the following devices:
Q. What other apps does Flyx integrate with?
Flyx integrates with the following applications:
ACTITO, Adyen, Charlie, Mollie, NCR-Software, Oracle Linux, Stripe, Trivec, Worldline
Q. What level of support does Flyx offer?
Flyx offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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