--- description: Learn how Mews can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mews Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/83/reservation-online-booking/software) > [Mews](/software/2071647/mews) # Mews Canonical: https://www.getapp.za.com/software/2071647/mews Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/2071647/mews?page=2) > Mews is a cloud-based property management system that helps hospitality businesses automate daily operations such as online booking engines, front desk management, revenue monitoring, and more. The platform offers various features including an integrated payment gateway, guest journeys, business intelligence, open API, multi-property support, and point of sale (POS). > > Verdict: Rated **4.6/5** by 59 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Mews Cloud-native Property Management System (PMS): Mews centralizes reservations, housekeeping, accounting, and guest communications in a single, intuitive workspace so teams spend less time on admin and more time with guests, while reducing errors and boosting front desk efficiency. End-to-end Guest Journey Tools: With a conversion-focused booking engine, digital guest portal, self-service kiosks, and mobile digital keys, Mews lets guests book, check in, manage their stay, and check out on their own terms, removing queues and creating a seamless, modern experience from first click to departure. Embedded Payments Platform: Payments are fully integrated into the PMS and POS, enabling secure, tokenized, multi-currency transactions and automated reconciliation so every charge flows to the right folio without manual card handling or end-of-day balancing. AI-driven Revenue Management (Atomize RMS): Mews connects to Atomize to use live PMS data, comp-set intelligence, and demand forecasts to recommend optimal prices, helping properties increase RevPAR and save dozens of hours per month on manual pricing work. Integrated POS for F\&B Operations: The hotel-first Mews POS syncs in real time with the PMS so orders from bars, restaurants, room service, and outlets are linked to guest profiles and room bills, giving a single view of total spend and streamlining F\&B workflows. Open API and 1,000+ Integrations Marketplace: An open, well-documented API and extensive Marketplace let properties plug in best-in-class tools (from CRMs to door locks and review platforms) and design a tech stack that fits their specific operation without vendor lock-in. Housekeeping \& Operations Automation (Flexkeeping): With Flexkeeping, a Mews company, hotels can automate task creation, streamline interdepartmental communication, and standardize procedures, increasing productivity and staff satisfaction while reducing operational friction. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 59 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mews - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR China, Hungary, Ireland, Italy, Japan, Latvia, Luxembourg, Malaysia, Malta and 13 more ## Features - API - Accounting - Activity Dashboard - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Built-in Accounting - CRM - Calendar Management - Catering Management - Channel Management - Customer Database - Customer Support - Customizable Reports - Customizable Templates - Data Import/Export - Data Synchronization - Discount Management - Employee Management ## Integrations (59 total) - 4SUITES - Adyen - Akia - Amadeus - Asksuite - Atomize - Book4Time - Bookboost - Booking - Cendyn CRM - Customer Alliance - D-EDGE - Dailypoint - Duve - EasyWay ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Online Booking Systems](https://www.getapp.za.com/directory/83/reservation-online-booking/software) ## Related Categories - [Online Booking Systems](https://www.getapp.za.com/directory/83/reservation-online-booking/software) - [Hotel Management Software](https://www.getapp.za.com/directory/592/hotel-management/software) - [Hospitality Property Management Software](https://www.getapp.za.com/directory/81/hospitality-property-management/software) ## Alternatives 1. 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Also, the flexibility to access the system from anywhere is a big plus. > > **Cons**: The least part is it's business intelligence reporting. But when you first get the hang of it and get to know it. Then is works. But knowing it will have some extra focus the future. Then we can live with it. > > The system has brought greater efficiency and structure to our daily hotel operations. It’s modern, cloud-based, and designed with the needs of both staff and guests in mind. We’ve seen improvements in everything from check-in processes to reporting and task management. While there were a few adjustments needed at the beginning, Mews has proven to be a reliable and forward-thinking PMS that continues to support our goals for innovation and guest satisfaction. ----- ### "Handly information, easy to track modifications and professional layout" — 5.0/5 > **Emilia** | *17 April 2025* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: From different property management systems I have varely struggle with Mews system because of the layout of information from, guests, reservation and payment details can be found in different ways that you don´t need to follow specific steps to find regular information. This for example can be seen in the searching bar that filters from all reservations received with only one reference number or name. Specially the Action log shows you the latest modifications in every sectiondone by name and date. It is useful to keep on track procedures with guest that can take months to find out what happened when there is a miscommunication. > > **Cons**: It is valuable all information that can be found in few steps and the way it looks it is quite modern and professional, but at the same time I remember that for my learning process and getting to know it the layout, visualizing the reports the was so much information that it is not highlighted so may way of learning was remembering the steps to get there and not remember how it looks since most of the information is found in black, grey and white. Of course you cannot make a rainbow out of it but some information like prices and important notes can be highlited in a different way. ----- ### "It started out great 5 years ago..." — 2.0/5 > **Stefan** | *11 May 2022* | Hospitality | Recommendation rating: 2.0/10 > > **Pros**: Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well... Much of the interface is great and room setup is super flexible. We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.). > > **Cons**: Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (\!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number. This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers. It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make... ----- ### "Best PMS on the market\!" — 5.0/5 > **Jan** | *09 April 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Mews is extremely user friendly and easy to learn during the onboarding process. Thanks to the cloud-based structure its accessible from anywhere and any time. Mews offers countless features that helps the receptionists enhancing the level of customer satisfaction by pushing the relevant data everywhere where they are useful to see. > > **Cons**: Since Mews is cloud-based, sometimes can happen general server outage or performance degradation but usually it is very quickly fixed. ----- ### "Love the functionality of Mews" — 5.0/5 > **Leila** | *21 March 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love the following: Integrations, automatic payments based on rate structure, the sleek booking engine, ease of use, and their support system. They are constantly making improvements based on properties feedback. > > **Cons**: I would love it if they had more in-app features like revenue management \& a robust guest messaging platform. > > As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional: Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort. Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time. Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly. Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/2071647/mews?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2071647/mews) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data