ParkHub

About ParkHub
ParkHub is a parking management system that delivers premier enterprise solutions to leading parking operating companies in the industry. Utilized coast to coast domestically, ParkHub's hardware and software platforms, encompassing mobile point-of-sale, business intelligence, and digital pass and payments capabilities, cater to hundreds of the world's top-ranked venues, cities, and management companies.
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Reviews
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- Industry: Events Services
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very Good Product
Reviewed on 2024/01/26
Great company.
*Easy to talk with
*Responsive to immediate needs
*Strong leadership, management...
Great company.
*Easy to talk with
*Responsive to immediate needs
*Strong leadership, management and teamwork
*Always working to improve/enhance
Pros
*One Stop shop
*Integration capabilities
*Backend reporting system. The best.
Cons
*Length of time to complete fixes
*Handheld devices must work better overall(battery/connectivity etc)
Response from ParkHub
Hi Andre,
Thank you so much for your review and feedback. It's valuable ParkHub customers like you that help guide the direction of our products and company moving forward.
Your account management team will reach out any time we have new best practices for device battery/connectivity optimization, or if we have device updates/upgrades that help in these matters.
- Industry: Sports
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience with Parkhub
Reviewed on 2023/10/10
The customer support has been great. While we don't often have issues, if I do have an issue (even...
The customer support has been great. While we don't often have issues, if I do have an issue (even if during event) support is able to assist quickly. The ability to use wireless is paramount to our operation since we do not have access to wireless infrastructure in our lots.
Pros
The ease of use for our parking attendants was ideal as these are not full time workers that we have an opportunity to train. The integration with our ticketing system was a must along with ability to use cellular to verify scans.
Cons
I'd like the battery life to work a little better since we often have attendances in lot for 12+ hours. I also would like to see scan data be able to be uploaded or integrated with our ticketing provider to report off what accounts are utilizing their prepaid pass.
Response from ParkHub
Hi Mck!
Thank you so much for your feedback and kind words. The ParkHub Support team is able to do what they do best, because of great customers like you.
We especially appreciate the feedback on scan data with the Paciolan integration, and understand the value add. We have spoken to Paciolan about this in the past, so it's on both side's radar, but that feature is not currently in development. Our Customer Success team will be sure to keep you posted with any updates on improving this aspect of the integration in the future.
Thanks!
- Industry: Events Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ParkHub Review
Reviewed on 2024/02/01
Pros
I used to love getting the original AAR. The support team, specifically [sensitive content hidden] are amazing and very helpful in resolving our issues quickly!!!
Cons
The new AAR!!! Information on the post event report is good but we need information from transaction graphs and breakdown charts.
Response from ParkHub
Hi Megan,
Thank you so much for providing your feedback in this review. Our team is working on a v2 of the new AAR and hope to have all of the features you've mentioned. The CSM on your account will be reaching out to see if you would be open to scheduling a call with our product team to provide more feedback on the matter.
Thanks!
- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Get this NOW!!!
Reviewed on 2024/01/23
I have been a happy consumer for a few years now and I want to continue with ParkHub
I have been a happy consumer for a few years now and I want to continue with ParkHub
Pros
EVERYTHING!! The internal team is amazing!
Cons
When at times devices fail due to connection
Response from ParkHub
Hi Odalys,
Thank you so much for taking the time to leave this review, all of us at the ParkHub team really appreciate it, and LOVE working with you!
We are constantly working on improving our devices and the external conditions that can impact connectivity. Stay up to date with our monthly newsletter, which includes the latest best practices for things exactly like that, and your account manager will always reach out the moment there is a new tip for connectivity improvements.
- Industry: Events Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Big ParkHub Fan
Reviewed on 2023/10/12
The ParkHub Team is great to work with. They have been extremely helpful and friendly.
The ParkHub Team is great to work with. They have been extremely helpful and friendly.
Pros
I like the mobility of the handheld devices and the quick transactions.
Cons
I am still working through how to best setup our parking lot so that we can breakdown multiple events in one lot. I think we will get there but it is not quite to my liking yet.
Response from ParkHub
Hi Phillip!
We appreciate you taking the time to write this review and provide your feedback. It's customers like you that power the changes and improvements ParkHub continually makes to our products.
Thank you!
ParkHub FAQs
Below are some frequently asked questions for ParkHub.Q. What type of pricing plans does ParkHub offer?
ParkHub offers the following pricing plans:
- Free Trial: Not Available
We offer a tailored subscription-based model (Hardware as a Service, Software as a Service), with the main variable being the number of mPOS units needed and when they are needed (can fluctuate monthly or even go dark during portions of the year if your operation is seasonal). Updates to the software, on-going support, and maintenance/repairs from normal wear and tear is included.
Q. Who are the typical users of ParkHub?
ParkHub has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ParkHub support?
ParkHub supports the following languages:
English
Q. Does ParkHub support mobile devices?
ParkHub supports the following devices:
Q. What other apps does ParkHub integrate with?
ParkHub integrates with the following applications:
FlashPARCS, PARCS Reservation Software, ParkMobile, SKIDATA, SpotHero, T2 Hub, WPS
Q. What level of support does ParkHub offer?
ParkHub offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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