---
description: Learn how etrack1 can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: etrack1 Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [etrack1](/software/2071899/etrack1)

# etrack1

Canonical: https://www.getapp.za.com/software/2071899/etrack1

> etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of etrack1

Collection of enquiries and documentation of consent/authorisation

HTTPS-based submission of additional information to customers to ensure personal and confidential information and attachments

Masking incoming messages in case of sensitive information

Dynamic calculation of order handling based on differentiated SLA, time zones and opening hours of the customer centre

Overview of upcoming tasks based on assigned “skill-sets” or users for resource planning purposes
Send reply to e-Boks (CVR + CVR)

Send responses to the organisation’s existing extranet
Postpone the case for further consideration

Forward a request to someone outside etrack1 with a reminder functionality to respond to and notify the customer about additional expected response time
Connect multiple cases to one

Save drafts and let another employee complete the task and reply

Mask text in forwarded emails and respond to it when the customer is answered

Mask content in outgoing messages for personal or confidential information

## About the vendor

- **Company**: Indicia Danmark

## Commercial Context

- **Starting Price**: €80,00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Danish, English, Finnish, German, Norwegian
- **Available Countries**: Denmark, Faroe Islands, Finland, Greenland, Norway, Sweden

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Analytics
- Autoresponders
- CRM
- Call Routing
- Customer History
- Customer Segmentation
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Engagement Tracking
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritization

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.getapp.za.com/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.za.com/directory/841/complaint-management/software)
- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)
- [Customer Satisfaction Software](https://www.getapp.za.com/directory/1029/customer-satisfaction/software)
- [Service Desk Software](https://www.getapp.za.com/directory/1249/service-desk/software)
- [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software)

## Alternatives

1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2071899/etrack1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/etrack1/> |
| en-AE | <https://www.getapp.ae/software/2071899/etrack1> |
| en-AU | <https://www.getapp.com.au/software/2071899/etrack1> |
| en-CA | <https://www.getapp.ca/software/2071899/etrack1> |
| en-GB | <https://www.getapp.co.uk/software/2071899/etrack1> |
| en-IE | <https://www.getapp.ie/software/2071899/etrack1> |
| en-NZ | <https://www.getapp.co.nz/software/2071899/etrack1> |
| en-SG | <https://www.getapp.sg/software/2071899/etrack1> |
| en-ZA | <https://www.getapp.za.com/software/2071899/etrack1> |

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