Alemba Service Manager

Alemba Service Manager

3.7 (6)
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ASM automates your ITSM with a no code workflow engine

About Alemba Service Manager

Alemba Service Manager's IT Service Management (ITSM) capabilities represent a transformative approach to managing and delivering IT services within organizations. Built on a robust cloud-based platform, Alemba Service Manager ITSM is designed to automate IT processes, streamline service delivery, and enhance overall efficiency and effectiveness. This comprehensive overview will delve into the core features, benefits, and impact of Alemba Service Manager's ITSM solution.

Core Features

Incident Management: At the heart of Alemba Service Manager's ITSM suite is its incident management capability, which allows IT teams to log, track, and resolve issues swiftly. This ensures minimal disruption to business operations, enhancing productivity and user satisfaction.

Problem Management: Alemba Service Manager facilitates the identification and resolution of the root causes of incidents. By analyzing trends and preventing recurring issues, it helps organizations improve their IT infrastructure's stability and reliability.

Change Management: The platform's change management tools enable organizations to manage and implement changes in their IT environment with minimal risk. Alemba Service Manager ensures that all changes are recorded, evaluated, and authorized before implementation, promoting a controlled and efficient change process.

Request Fulfillment: Alemba Service Manager's self-service portal empowers users to submit requests for IT services, track their progress, and access a wide range of services independently. This not only improves user satisfaction but also reduces the workload on IT staff.

Configuration Management: With its Configuration Management Database (CMDB), Alemba Service Manager provides a unified repository for storing information about IT infrastructure components and their relationships. This visibility into the IT landscape supports better decision-making and risk management.

Service Level Management: The platform allows organizations to define, monitor, and manage service level agreements (SLAs) to ensure that IT services meet business expectations. This includes tracking performance metrics and generating reports to assess service quality.

Knowledge Management: Alemba Service Manager's knowledge management feature enables the creation, sharing, and management of knowledge articles. This supports faster resolution of incidents and empowers users to resolve common issues independently through self-service options.

Alemba Service Manager's ITSM capabilities have a profound impact on how organizations manage and deliver IT services. By aligning IT services with business objectives, Alemba Service Manager not only improves the efficiency and effectiveness of IT departments but also supports broader business goals. The platform's comprehensive ITSM suite enables organizations to navigate the complexities of modern IT environments, ensuring that they can meet the demands of their users and stay ahead of technological advancements.

Alemba Service Manager's ITSM solution is a powerful tool for organizations looking to optimize their IT service delivery. Its comprehensive features, combined with the benefits of enhanced efficiency, improved service quality, and data-driven decision-making, make it an indispensable asset for modern IT departments aiming to support and drive business success.


Key benefits of Alemba Service Manager

Enhanced Efficiency: By automating routine tasks and streamlining IT processes, Alemba Service Manager significantly reduces the time and effort required to manage IT services. This leads to increased operational efficiency and allows IT staff to focus on strategic initiatives.

Improved Service Quality: Alemba Service Manager's ITSM capabilities ensure that IT services are delivered consistently and reliably, meeting or exceeding service level expectations. This results in higher user satisfaction and trust in the IT department.

Reduced Costs: Automation and improved efficiency lead to lower operational costs. Alemba Service Manager helps organizations optimize resource utilization and reduce the costs associated with managing IT services.

Data-Driven Decision Making: With advanced analytics and reporting tools, Alemba Service Manager provides valuable insights into IT service performance and user satisfaction. This enables organizations to make informed decisions and continuously improve their IT services.

Increased Agility: Alemba Service Manager supports agile IT service management practices, enabling organizations to respond quickly to changing business needs and technology trends. This agility is crucial for maintaining competitiveness in today's fast-paced business environment.


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Alemba Service Manager Software - Desktop ASM Portal Home Screen
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Alemba Service Manager Software - Laptop Nano Home Screen
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Not sure about Alemba Service Manager? Compare with a popular alternative

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Starting Price

£52.00
month
US$79.00
month

Pricing Options

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Features

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

3.7 /5
(6)
Value for Money
3.8/5
Features
3.7/5
Ease of Use
3/5
Customer Support
4.2/5

Already have Alemba Service Manager?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 6
Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Business Management

Reviewed on 2020/09/23

Overall Its good tool for business for little tricky for users to understand initially.

Overall Its good tool for business for little tricky for users to understand initially.

Pros

Its good tool for creating Internal/external incidents.
It helps in tracking records.
It makes life easy.

Cons

Interface is little harder to understand and not much friendly.
Deployment is harder.
its also pricey.

Paul
Overall rating
  • Industry: Government Administration
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fully featured system with plenty of configuration

Reviewed on 2024/01/22

Great package and price to start with a software system that was functional but had issues to begin...

Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future.

Pros

Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer.
We've recently started using features to assist our automation and Alemba have everything we need.

Cons

It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare).
Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful.

Kent
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Whoever designed this should put down the bong.

Reviewed on 2018/10/17

After using this thing for the past 4 plus years, I learned that my organization is going with...

After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.

Pros

Nothing. there is no redeeming quality what-so-ever with this application.

Cons

The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity.

jill
Overall rating
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

not sure what goes here

Reviewed on 2024/01/23

overall I have been using this product for over 15 years and have seen many improvements and can t...

overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements

Pros

the ease of workflow management - the creation and setup of forms and workflow

Cons

html email templates and the small areas that admin have to work in

Peter
Overall rating
  • Industry: Mining & Metals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent end-to-end automation and impressive process breadth

Reviewed on 2017/04/20

Alemba has picked up product development from VMWare and given a new life to this fully featured...

Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.

Pros

Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).

Cons

IT user interface takes some time to get used to, and isn't browser based

Showing 5 reviews of 6 Read all reviews

Alemba Service Manager FAQs

Below are some frequently asked questions for Alemba Service Manager.

Alemba Service Manager offers the following pricing plans:

  • Starting from: £52.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Alemba Service Manager has the following typical customers:

1,001–5,000

Alemba Service Manager supports the following languages:

Brazilian Portuguese, English, Russian

Alemba Service Manager supports the following devices:

Alemba Service Manager integrates with the following applications:

Asana, Azure Active Directory, BMC Helix CMDB, BMC Helix ITSM, HubSpot CRM, Jira, Microsoft 365, Microsoft Excel, Microsoft Intune, Microsoft Outlook, Microsoft Project, Microsoft Sentinel, Microsoft Teams, Nagios Core, PRTG, PRTG Enterprise Monitor, RealVNC Connect, Slack, SolarWinds Observability, Workday HCM, iTrent

Alemba Service Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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