---
description: Learn how Operata can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Operata Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/749/call-tracking/software) > [Operata](/software/2072088/operata)

# Operata

Canonical: https://www.getapp.za.com/software/2072088/operata

> Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Operata

• Monitor service levels: Continually measure CCaaS activity and performance, including carriers and integration to third-party Apps.
• Single data view: View carrier flows and routing performance with instant visibility on every issue encountered.
• Optimize your spend: Gain insights to manage resources better, optimize flows, reduce call length, and lower costs.
• Proactive answers \& end-to-end observability: Obtain actionable insights into every call at every moment - across agents, desktops, browsers, CCaaS, cloud regions, and carriers.
• Learn from billions of minutes: Large data sets and diverse sources drive baseline comparison Vs trends. Gain deep insights into health \& focus areas for improvement.
• Measure real ‘people experience’: At a glance, CX and AX scores rate audio traversing your systems using ITU perceptual quality standards.
• Resolution orchestration: Use workflow and alerts to automate actions to remediate problems, raise tickets, and reroute calls.

## About the vendor

- **Company**: Operata

## Commercial Context

- **Starting Price**: A$3 000,00
- **Pricing model**: Usage Based
- **Pricing Details**: Inc. 750,000 mins
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, Colombia, Ecuador, Falkland Islands, France, French Guiana, Germany, Guyana, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Paraguay and 10 more

## Features

- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Benchmarking
- CRM
- Call Center Management
- Call Monitoring
- Call Reporting
- Call Tracking
- Customizable Dashboard
- Customizable Reports
- Data Connectors
- Data Import/Export
- Data Transformation
- Data Visualization
- Interaction Tracking
- Interactive Reports
- Monitoring
- Multiple Data Sources
- Performance Management

## Integrations (4 total)

- Amazon Connect
- CXone Mpower
- GENESYS
- ServiceNow

## Category

- [Call Tracking Software](https://www.getapp.za.com/directory/749/call-tracking/software)

## Related Categories

- [Call Tracking Software](https://www.getapp.za.com/directory/749/call-tracking/software)
- [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software)
- [Telephony Software](https://www.getapp.za.com/directory/294/telephony/software)
- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)
- [Business Intelligence Tools](https://www.getapp.za.com/directory/318/business-intelligence/software)

## Alternatives

1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [ActivTrak](https://www.getapp.za.com/software/110667/activtrak) — 4.5/5 (577 reviews)
3. [inconnect](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
4. [Microcall](https://www.getapp.za.com/software/2069081/microcall) — 4.6/5 (18 reviews)
5. [Centralpoint](https://www.getapp.za.com/software/111983/centralpoint) — 4.6/5 (9 reviews)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2072088/operata)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/operata/> |
| en-AE | <https://www.getapp.ae/software/2072088/operata> |
| en-AU | <https://www.getapp.com.au/software/2072088/operata> |
| en-CA | <https://www.getapp.ca/software/2072088/operata> |
| en-GB | <https://www.getapp.co.uk/software/2072088/operata> |
| en-IE | <https://www.getapp.ie/software/2072088/operata> |
| en-NZ | <https://www.getapp.co.nz/software/2072088/operata> |
| en-SG | <https://www.getapp.sg/software/2072088/operata> |
| en-ZA | <https://www.getapp.za.com/software/2072088/operata> |

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