Banyon Utility Billing
About Banyon Utility Billing
Banyon Utility Billing is a comprehensive software solution designed for local governments and organizations in need of efficient and accurate billing and meter reading transfer systems. With the full-featured version catering to larger populations and the UBLite offering a cost-effective alternative for smaller organizations, Banyon Utility Billing caters to a wide range of billing needs.
The software allows for the creation of detailed customer accounts, customized service, and rate attachments, and supports various metered or non-metered services such as water, sewer, electric, gas, garbage, recycling, and more. It also offers a range of features including online and direct payments, meter reading interfaces, easy bill history printing, and a robust report writer with hundreds of standard reports and user-defined capabilities.
Key benefits of Banyon Utility Billing
Create detailed customer accounts.
Attach customized services and rates.
Full billing history, edit bills, adjustment tracking, meter device interfaces (AMR/AMI).
Direct payments & online payments.
Email bills, work orders, and thousands of reports.
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Banyon Utility Billing
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Reviews
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- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly utility billing software.
Reviewed on 2024/03/19
When I started here 9 years ago, there was a different utility billing program that was not user...
When I started here 9 years ago, there was a different utility billing program that was not user friendly and I was very glad to switch to one that was easier to use. Since I use it daily, the ease of use was a welcomed change.
Pros
The customer service is great. When we need help with something, it's taken care of that day and they know that our issue is an emergency so they try their best to get it cleared up fast.
Cons
Sometimes the reports are as clear as we would like them to be. But when we call customer support and tell them what we are looking for, they help us create a report that tells our auditors what they need to know in a report custom created for our utility.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Medium-sized Utility Business
Reviewed on 2024/03/20
Pros
My main goal in choosing software was that it NOT be in the cloud. Our service is locally based and has all the functionality we require.
Cons
Being in Microsoft Access, there are some quirks and sporadic issues, but for the most part it's a good software.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Good software, but slow
Reviewed on 2024/03/19
Pros
Simple and user friendly when it works, great for small municipalities.
Cons
Constant lag, reports take minutes to load.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
City of Hot Springs Utility Billing Review
Reviewed on 2024/03/25
The overall experience with Utility Billing is good.
The overall experience with Utility Billing is good.
Pros
Banyon Utility Billing allows for an efficient way of billing and tracking of customer's accounts and usage. It is very easy to transfer and work between the Fund Accounting and Point of Sale Programs
Cons
The delay in some of the processes and getting an execution run time error message and then being booted out of the program. I would like to see a change made so that when bills are being calculated the Point of Sale Program could still be in use by others in the office.
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Pickstown Review
Reviewed on 2024/03/19
Good. Most of the support crew is great to work with.
Good. Most of the support crew is great to work with.
Pros
Came from a job that didn't have a billing software this was an improvement.
Cons
Sometime the changes seem confusing as to why they are done, but maybe there are reasons that we are not aware of.
Banyon Utility Billing FAQs
Below are some frequently asked questions for Banyon Utility Billing.Q. What type of pricing plans does Banyon Utility Billing offer?
Banyon Utility Billing offers the following pricing plans:
- Starting from: US$1,995.00/one-time
- Free Trial: Not Available
$1995-$3495
Q. Who are the typical users of Banyon Utility Billing?
Banyon Utility Billing has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Banyon Utility Billing support?
Banyon Utility Billing supports the following languages:
English
Q. Does Banyon Utility Billing support mobile devices?
Banyon Utility Billing supports the following devices:
Q. What other apps does Banyon Utility Billing integrate with?
We do not have any information about what integrations Banyon Utility Billing has
Q. What level of support does Banyon Utility Billing offer?
Banyon Utility Billing offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support
Related categories
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Utility Billing Software
