---
description: Learn how ServiceTonic can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: ServiceTonic Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [ServiceTonic](/software/2072659/servicetonic)

# ServiceTonic

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> ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.
> 
> Verdict: Rated **4.7/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of ServiceTonic

Centralized support ticketing across multiple channels including web, mobile, email, phone, chat, and QR codes
Automates service management processes aligned with ITIL best practices
Increases customer satisfaction through customer web portal, FAQs, and real-time notifications
Provides full visibility and control through customizable dashboards, KPIs, reports, and alerts
Integrates with LDAP, email servers, databases via API for a unified system

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 6 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceTonic
- **Founded**: 2009

## Commercial Context

- **Starting Price**: €20,00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contat ServiceTonic for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Catalan, Czech, Dutch, English, European Portuguese, French, German, Italian, Korean, Polish, Portuguese, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 47 more

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders

## Integrations (1 total)

- DoneTonic

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software)

## Related Categories

- [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.za.com/directory/1049/it-service/software)
- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)
- [Insurance CRM Software](https://www.getapp.za.com/directory/3083/insurance-crm/software)

## Alternatives

1. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3415 reviews)
2. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (697 reviews)
3. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2212 reviews)
4. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4079 reviews)
5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1780 reviews)

## Reviews

### "ServiceTonic Software for IT Management" — 4.0/5

> **Domenec** | *18 November 2014*
> 
> The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

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### "ServiceTonic – Un gran aliado para la Atención al Cliente y la Gestión TI. Muy configurable, orientado a la productividad y satisfacción del usuario." — 5.0/5

> **Chove** | *21 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Flexibilidad y facilidad de configuración. Llevamos más de 10 años con ServiceTonic y siempre que hay una nueva necesidad encontramos la forma de automatizarla con ServiceTonic.
> 
> **Cons**: Por decir algo, la documentación a veces no es todo lo precisa que debería, pero el soporte prestado por ServiceTonic lo compensa.
> 
> La experiencia es muy satisfactoria. Es una herramienta crítica para el día a día de nuestra organización tanto en ámbito de Atención al Cliente como de Soporte Interno de TI.

Nos permite un alto nivel de integración con otras herramientas corporativas facilitando la automatización de procesos adaptada a nuestros flujos de trabajo.

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### "ServiceTonic es una buena solución ITSM que además se puede utilizar en otros ámbitos de gestión como los Servicios Generales." — 5.0/5

> **Adelardo** | *20 April 2026* | Primary/Secondary Education | Recommendation rating: 9.0/10
> 
> **Pros**: ServiceTonic es fácil, pero potente. Se adapta perfectamente a nuestro entorno distribuido de soporte con múltiples centros, cada uno con su Entra ID.
> 
> **Cons**: Alguna vez no hemos aprovechado alguna de las funcionalidades por desconocimiento, pero la verdad es que se nos ha adaptado siempre bien a nuestras necesidades.
> 
> Empezamos a utilizar ServiceTonic en el ámbito de la Gestión TI para prestar soporte y mantener el inventario de los activos, posteriormente hemos ampliado su uso a la gestión de los mantenimientos de nuestros centros educativos para tareas correctivas y preventivas. La aplicación siempre nos ha dado buen resultado y el soporte recibido por ServiceTonic ha sido excelente.

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### "Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva." — 5.0/5

> **David** | *08 January 2025* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Servicetonic tiene diversas ventajas:
- El servicio web no requiere instalación y las funcionalidades son completas. Es accesible desde cualquier dispositivo.
- Total personalización y adaptación a los flujos de trabajo de la empresa.
- Autogestión y autopersonalización para tener máxima eficiencia.
- Es muy sencillo de utilizar.
> 
> **Cons**: Nada en especial, Servicetonic realmente tiene un valor enorme para la organización.
> 
> La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata.
El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos.
A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario.

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### "ServiceTonic: Una excelente solución ESM para digitalizar el soporte y procesos de múltiples áreas de la empresa." — 5.0/5

> **Daniel Augusto** | *29 April 2026* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10
> 
> **Pros**: La gran ventaja de ServiceTonic para nosotros es que con una única aplicación nos automatizar el servicio y soporte en múltiples ámbitos como TI, RRHH, Compras, Calidad y Comercial.
> 
> **Cons**: Lo que no nos ajustado es las limitantes que se tiene en la personalización del sitio web y algunos limitantes en el diseño. 

Teniendo un excelente diseño actualmente.
> 
> Empezamos a utilizar ServiceTonic en el área de TI y lo hemos ido expandiendo de forma natural a otros departamentos que necesitaban digitalizar sus servicios y procesos de soporte. Al principio el equipo de ServiceTonic nos apoyó mucho en el arranque, pero actualmente somos completamente autónomos, aunque si puntualmente requerimos de soporte, ServiceTonic nos responde rápido.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2072659/servicetonic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/servicetonic/> |
| en-AE | <https://www.getapp.ae/software/2072659/servicetonic> |
| en-AU | <https://www.getapp.com.au/software/2072659/servicetonic> |
| en-CA | <https://www.getapp.ca/software/2072659/servicetonic> |
| en-GB | <https://www.getapp.co.uk/software/2072659/servicetonic> |
| en-IE | <https://www.getapp.ie/software/2072659/servicetonic> |
| en-NZ | <https://www.getapp.co.nz/software/2072659/servicetonic> |
| en-SG | <https://www.getapp.sg/software/2072659/servicetonic> |
| en-ZA | <https://www.getapp.za.com/software/2072659/servicetonic> |

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