CoSupport AI
About CoSupport AI
CoSupport AI is a genAI copilot designed for customer support growth, ensuring 360º visibility into business insights. It aims to improve how businesses interact with customers and manage internal operations. With its AI copilot feature, CoSupport AI offers a comprehensive solution that assists businesses across various departments, including customer support, sales, and marketing. The platform utilizes generative AI to analyze and process vast amounts of data, such as customer support emails, chats, FAQs, and internal documentation, to provide valuable insights. From automating customer service responses to optimizing ticket processing time and delivering personalized suggestions, CoSupport AI helps businesses enhance productivity, improve customer satisfaction, and make informed decisions.
CoSupport AI offers the following components:
1. CoSupport Agent – an AI assistant for your human agents that boosts their productivity.
CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread. With increased agent efficiency, you can cut down customer support costs by 30-80%.
2. CoSupport Customer is a self-sufficient AI tool that delivers highly accurate responses to your customers.
CoSupport Customer is an autonomous AI-powered system with access to the entire product knowledge base, including website pages, product FAQs, or external APIs. It saves thousands of man-hours by handling up to 100% more of your customer requests.
3. CoSupport BI reinvents the decision-making process and delivers game-changing business insights in seconds.
It's an AI Business Analyst connected to your company's data sources, including real-time information from your CRM. This way it generates content, offers insights, and draws analytical conclusions, based on context relevant to your products and customers.
Key benefits of CoSupport AI
- Own Custom AI model with a dedicated self-hosted LLM to enhance security, customization, and flexibility.
- Own Patent AI Technology – to use context from your actual data for all of your business needs.
- The multilingual NLU Model.
- TextLens – categorizes and highlights the key parts of your customers’ requests.
- Contextual Generation – to get context from the entire conversation thread through the use of NLU.
- Reinforcement Learning Techniques – the model continuously learns as it receives new data and support cases or tickets.
- Integrations – with any CRM system or communication platform and the ability to add external APIs.
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Data analytics tool for each team member + content creation tool (two-in-one, AI based)
Reviewed on 2024/06/26
We became the real partners, meaning that the CoSupport AI team was dedicated to our project as if...
We became the real partners, meaning that the CoSupport AI team was dedicated to our project as if it were theirs. The goals were set properly from the very beginning, which led us to success. According to my team feedback, Label Your Data sales managers, marketologists, product managers and customer support agents use the AI assistant provided by this creative team on an everyday basis, saving time and effort.
Pros
Our team liked most that CoSupport AI is a company focused on customer service enhancement (as you might have guessed from its title). They have expert knowledge in this domain, and today, our company benefits from CoSupport AI solution. There are plenty of AI products in the market; however, I have rarely encountered such attention to detail during product implementation. This ultimately determines our success, as with a quality product, we can provide high-quality customer service.
Cons
There were no breaches of agreements, misunderstandings, or delays. I am completely satisfied with the collaboration.
Response from CoSupport AI
Thank you for sharing your detailed feedback about our services. We're thrilled to hear that CoSupport AI has been a valuable asset for your team.
- Industry: Outsourcing/Offshoring
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick setup, 50% faster ticket processing
Reviewed on 2024/04/23
Using CoSupport AI’s solution has really changed the game for us, making the support of clients and...
Using CoSupport AI’s solution has really changed the game for us, making the support of clients and developers quicker and smoother by fitting right into our CRM. It's been great seeing faster response times and getting thumbs up from our team about the AI's help.
Pros
CoSupport Agent was easy to add to our system, the AI assistant didn't mess with our workflow, and actually made our support team quicker on their feet. The clear costs and straightforward talk from CoSupport AI made planning and setup stress-free.
Cons
Truly, there hasn’t been a downside to our use of CoSupport AI; it met our project needs perfectly and even exceeded our expectations. Any initial synchronization between our teams was minor and quickly resolved, demonstrating the solution's adaptability and ease of integration.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CoSupport AI’s products added value to our business and our clients’ businesses
Reviewed on 2024/09/16
We were in search of a solution that would integrate into our emailing channels to speed up...
We were in search of a solution that would integrate into our emailing channels to speed up responses and not be bound by the need for investments while scaling up our customer service. CoSupport Customer, which is an AI assistant for customer service, hit all the goals we had in mind while planning this project.
Pros
CoSupport AI’s solution significantly enhanced our KPIs in customer support. We reduced the first response time by 38% and the total resolution time by 31%. Moreover, today we can scale up our customer service without investing time and effort in hiring and onboarding agents.
Cons
There wasn't anything I disliked about CoSupport AI.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Response time reduction by 98% due to AI assistant implementation
Reviewed on 2024/09/12
Our experience is completely positive. After CoSupport AI’s solution implementation, we reduced the...
Our experience is completely positive. After CoSupport AI’s solution implementation, we reduced the response time in our customer service by 98% due to response automation.
Pros
The most impressive thing about CoSupport AI is the team’s ability to create efficient AI solutions. Another impressive thing is smooth implementation.
Cons
Our expectations are met, so there is not really anything to dislike.
CoSupport AI FAQs
Below are some frequently asked questions for CoSupport AI.Q. Who are the typical users of CoSupport AI?
CoSupport AI has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CoSupport AI support?
CoSupport AI supports the following languages:
Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does CoSupport AI support mobile devices?
CoSupport AI supports the following devices:
Q. What other apps does CoSupport AI integrate with?
CoSupport AI integrates with the following applications:
Freshdesk, Slack, Zendesk Explore
Q. What level of support does CoSupport AI offer?
CoSupport AI offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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