Swap Commerce

5.0 (6)
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Comprehensive e-commerce operations software

About Swap Commerce

Swap Commerce is a comprehensive software that aims to simplify and streamline operations for e-commerce brands. With a focus on improving logistics and customer experience, Swap offers a range of solutions for shipping, tracking, insurance, returns, and recycling. By consolidating these services into one platform, Swap eliminates the need for users to log into multiple platforms and remember multiple passwords. This not only saves time and effort but also improves efficiency and allows businesses to focus on selling and growing their brand.

Swap Commerce is committed to sustainability. The platform helps businesses dispose of returned products and materials responsibly, contributing to a more environmentally-friendly approach. Additionally, Swap offers competitive insurance rates through its global partners, providing peace of mind for businesses and their customers. By addressing pain points in the operations journey and offering insights to improve business performance, Swap Commerce is a valuable tool for e-commerce brands looking to scale and improve their operations.


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Swap Commerce Software - Swap enables anyone to seamlessly make returns, exchanges, and receive store credits for next time – meaning more retained revenue on day 1.
Swap Commerce Software - Easy exchanges and/or store credit to keep more of your hard earned revenue in your pocket
Swap Commerce Software - We're your global growth partner, unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance.
Swap Commerce Software - Returned products don’t have to get tossed. Let us help you dispose of your products and materials responsibly. Help us, help you, help our planet.
Swap Commerce Software - We go the extra mile and give you insights that actually help you improve your business. Our dashboard manages inventory, tracks cash flow, and details return reasons, all in one place.
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Swap Commerce Software - Swap enables anyone to seamlessly make returns, exchanges, and receive store credits for next time – meaning more retained revenue on day 1.
Swap Commerce Software - Easy exchanges and/or store credit to keep more of your hard earned revenue in your pocket
Swap Commerce Software - We're your global growth partner, unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance.
Swap Commerce Software - Returned products don’t have to get tossed. Let us help you dispose of your products and materials responsibly. Help us, help you, help our planet.
Swap Commerce Software - We go the extra mile and give you insights that actually help you improve your business. Our dashboard manages inventory, tracks cash flow, and details return reasons, all in one place.

Not sure about Swap Commerce? Compare with a popular alternative

Swap Commerce

5 (6)
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Pricing Options

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Features

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Integrations

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Ease of Use

5.0 (6)
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Value for Money

5.0 (6)
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Customer Service

5.0 (6)
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Reviews

Overall rating

5 /5
(6)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 6
Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent customer service and technical support

Reviewed on 2024/03/07

Pros

Every single time I needed help the team went above and beyond to provide the best service. Happy to jump on calls to clarify anything and the team is always thinking from our customer perspective to make their experience easier with returns.

Cons

I have not experienced something I did not like about swap

Susie
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system and team

Reviewed on 2024/03/08

Pros

Swap enabled us to improve our Returns Management system which in return, made returns for our customers far easier and more streamlined. We have had great feedback since using Swap on this front. The reporting functions on the Swap dashboard have also made understanding our customers return habits and reasoning easier to understand and report to the wider business on as well.
The team are extremely helpful and responsive when there has been queries. They are friendly and approachable, and made set up really straight forward and easy to understand.
We have just implemented Swap Package Protection too, again something that was easy to set up with support from the Swap team and we are looking forward to reviewing feedback and this system in the weeks to come.

Cons

None so far! Whilst we have only been with Swap a short time, I feel that if there was any issues or things that we didn't like, they would be willing and able to address this.

Jade
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Swap Returns Portal

Reviewed on 2024/03/11

Our customers continue to express how easy our returns portal is to work and therefore how easy the...

Our customers continue to express how easy our returns portal is to work and therefore how easy the items are to return, I can not fault it.

Pros

The ease of the portal, tracking is included on the page and every part of the returns tracking is broken down for you and so easy to see/follow.

Also prompts you if something needs processing manually which helps ensure things aren't missed

Cons

Nothing, I think it is a great service/platform

Hannah
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very user friendly and makes day to day returns processing easy.

Reviewed on 2024/03/07

Pros

- User Friendly
- Statistics are helpful when looking at return reasons. Easy to export.

Cons

- Unable to restock selected items from the return. Either have to restock all items or no items and then manually adjust stock through Shopify.

Elly
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent customer service

Reviewed on 2024/03/08

Pros

Fast, personal responses from a small group of individuals who go over and above to help with any issues. Interaction with the Swap team is straightforward and friendly. They've been able to tailor features to help our brand with returns.

Cons

N/A - excellent service so far, no complaints.

Showing 5 reviews of 6 Read all reviews

Swap Commerce FAQs

Below are some frequently asked questions for Swap Commerce.

Swap Commerce has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Swap Commerce supports the following languages:

English

Swap Commerce supports the following devices:

Swap Commerce integrates with the following applications:

Brightpearl, Census, Gorgias, Klaviyo, Peoplevox WMS, ShipHero, Shopify, Shopify Plus, Stripe, Stripe Billing

Swap Commerce offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

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