Utilmate
About Utilmate
Utilmate is a comprehensive utility billing solution that helps businesses streamline their invoicing and customer communication processes. It offers an all-in-one system for utility companies that serve multi-tenanted homes and businesses. The platform allows users to easily set up and manage billing operations, reducing time to market and improving efficiency.
With features such as automated collections, seamless integrations with partner systems, a user-friendly CRM, a customer portal, and reporting capabilities, provides a flexible and scalable end-to-end billing solution. Additional time-saving features include custom invoices and statements, automation of collection paths, mobile meter reading, and maintenance functions. With Utilmate's cloud-based platform, users can connect and access their billing system anytime, anywhere. The solution is designed to be user-friendly, with all customer contact, accounts receivable, credit control, site meter, and usage information in one place.
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Reviews
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- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use
Reviewed on 2024/08/27
Great team. User friendly. Like the reporting style.
Great team. User friendly. Like the reporting style.
Pros
Can do majority of the automation. User friendly.
Cons
Templating error is not an easy fix. Some persisting back end issues which no one has an answer to. Few occasions where I got 3 different answers for the same persisting problem.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent and Affordable Utility Billing Software
Reviewed on 2024/03/12
Could not be happier! Excellent support, great software, feel like our billing is in good hands.
Could not be happier! Excellent support, great software, feel like our billing is in good hands.
Pros
When searching for billing and customer management software (previously handled by our accounting software), we chose Utilmate because it is Cloud-based and affordable, and industry-specific -- built specifically for utilities. The software has exceeded our expectations. Even though it runs in the in cloud, it is responsive and fast. Our utility is unlike others in the way it bills and Utilmate deftly handles our exceptions. The customer support could not be more responsive, understanding and willing to work with us. It is a relief to have software specifically for our billing and customer management that is separate from our accounting program but still syncs with it.
Cons
The initial billing had some bugs, which Utilmate fixed in a very timely manner, and the learning curve was a little steep, but I think that's more about the exceptions specific to our utility that required some workarounds. Still working on making the reconciliation between our accounting system and Utilmate easier.
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of use -customisable with great support
Reviewed on 2021/11/18
It has been a very positive experience and the support is invaluable. I have used various other...
It has been a very positive experience and the support is invaluable. I have used various other software solutions in the past and it is tough to get someone to listen to your concerns, let alone implement solutions.
Pros
Utilmate took us from a relatively easy system to use, to one that while still having ease of use, it incorporated so many more features. We have a great relationship with the support team and they understand our requirements well enough to assist us in customisable solutions.
Cons
This is a tough one as we make changes when required, so we are left with little frustration. Some solutions take longer than others, but we have a direct line to discuss and offer feedback.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fulfils a Niche we needed!
Reviewed on 2021/08/24
We found Utilmate team very knowledgeable and accommodating to our requirements. Responses from...
We found Utilmate team very knowledgeable and accommodating to our requirements. Responses from support are timely and informative. Recent introduction of Web Demonstrations and talks are very helpful to users.
Pros
We were attracted to Utilmate as we are a very small Water Utility, and the pricing model suited us due to this. The software as a subsidiary and having the support of a much larger market player for very large utilities, gave us the confidence that we would be able to mature together with Utilmate. We found most functions that are standard with Utilmate fulfil what we require.
Cons
Some parts of the process do fall across multiple screens, yet Utilmate are improving continually. with both new functionality and a recent User Interface redesign.
Utilmate FAQs
Below are some frequently asked questions for Utilmate.Q. What type of pricing plans does Utilmate offer?
Utilmate offers the following pricing plans:
- Starting from: US$0.60/month
- Pricing model: Subscription
- Free Trial: Available
Choose the Utilmate plan that's right for your business starting from US$0.60 per account per month. An account is defined as a single service (electricity, gas, water, ISP etc) at a property. A property may have one or multiple accounts.
Q. Who are the typical users of Utilmate?
Utilmate has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Utilmate support?
Utilmate supports the following languages:
English
Q. Does Utilmate support mobile devices?
Utilmate supports the following devices:
Q. What other apps does Utilmate integrate with?
Utilmate integrates with the following applications:
GoCardless, Stripe, Xero, Zendesk Suite
Q. What level of support does Utilmate offer?
Utilmate offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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