Callroute

About Callroute
The complete Teams Phone solution for your business. Connect, integrate, manage, & automate in one platform.
Integrate Teams Phone with your call carriers & phone platforms, manage all your Teams numbers in one central place, & automate your user management processes.
Generate up to:
💰 77% savings on IT costs vs manual processes
🎯 98% increase in first-time provisioning accuracy
🏎️ 90% faster than manual processes
Key benefits of Callroute
1) Integrate Teams Phone with your call carriers & phone platforms
2) manage all your Teams numbers in one central place
3) Automate user provisioning processes.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product, easy to implement
Reviewed on 2024/03/28
The fact the service and overall feature offering has continually improved ever since we started...
The fact the service and overall feature offering has continually improved ever since we started with them.
Pros
The ease and support when moving to this solution, and its constant evolution over time.
Cons
When we took the service the portal lacked many of the features that are now available.
Alternatives Considered
RingCentral Contact CenterReasons for Switching to Callroute
Overall cost and ease of implementation.Response from Sipsynergy
Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way!
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Callroute app integration with MS Teams
Reviewed on 2024/09/11
Very good product and a user friendly interface
Very good product and a user friendly interface
Pros
Callroute product is simple and easy to configure with your own Microsoft tenant i also like the simplicity of the Callroute app.
Cons
Reporting tool can be improved to have custom reports available at the moment only can use default reports on the dashboard.
Alternatives Considered
8x8 WorkReasons for Choosing Callroute
System was coming end of life and supportSwitched From
BriaReasons for Switching to Callroute
We where already using another product from this vendor and we built a good understand and relationship therefore is was an easy decision to continue using their service.Response from Sipsynergy
Thank you for your review! We are so pleased to hear you found so much value in Callroute over others on the market.
We will share your feedback on custom reports to with Development Team as we are always looking for ways to improve our platform.
We have released new reporting functionality recently and will be sharing a video on this very shortly. You can find all the latest information here: https://bit.ly/sept-24-releases.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes Teams Phone Managers lives easier!
Reviewed on 2024/12/09
Very positive overall experience and find i very easy to use for my Teams Phone Management.
Very positive overall experience and find i very easy to use for my Teams Phone Management.
Pros
Callroute let you manage Microsoft Teams Phone configuration by an easily and user friendly portal. Callroute separate the Teams telephony settings from the Teams Admin center so that the telephony administrator can only configure that what is neccesary for Teams Phone functionality and call routing. The change of breaking other things like policy's by mistake can't happen.
Callroute gives a clear and total overview over all users which are entitled with the right licenses for Teams Phone. And free ddi-numbers available in your range.
Callroute makes Teams Phone management clear and easy!
Cons
Did not experience something yet I don't like.
Response from Sipsynergy
Thank you so much for your review! We are so pleased to hear how easy Teams Phone management is for you with Callroute!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Callroute Review
Reviewed on 2023/12/13
great experience and value for money in one platform.
great experience and value for money in one platform.
Pros
Ease of use of the platform and management of changes
Cons
customising of colours and branding for staff to recognise the app
Response from Sipsynergy
Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal.
We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Callroute Review
Reviewed on 2024/02/01
Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier'...
Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier' platforms.
Pros
Callroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes.
Cons
Branding for end customers - however, that could be down to time from our point of view?
Response from Sipsynergy
Thank you for sharing your experience with Callroute! We are so pleased to hear our solution is offering value for money and simplified management.
Callroute FAQs
Below are some frequently asked questions for Callroute.Q. What type of pricing plans does Callroute offer?
Callroute offers the following pricing plans:
- Starting from: US$0.25/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Callroute?
Callroute has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Callroute support?
Callroute supports the following languages:
English, German
Q. Does Callroute support mobile devices?
Callroute supports the following devices:
Q. What other apps does Callroute integrate with?
We do not have any information about what integrations Callroute has
Q. What level of support does Callroute offer?
Callroute offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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