Callroute

5.0 (12)
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The complete Teams Phone solution for your business.

About Callroute

The complete Teams Phone solution for your business. Connect, integrate, manage, & automate in one platform.

Integrate Teams Phone with your call carriers & phone platforms, manage all your Teams numbers in one central place, & automate your user management processes.

Generate up to:

💰 77% savings on IT costs vs manual processes
🎯 98% increase in first-time provisioning accuracy
🏎️ 90% faster than manual processes


Key benefits of Callroute

1) Integrate Teams Phone with your call carriers & phone platforms

2) manage all your Teams numbers in one central place

3) Automate user provisioning processes.


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Callroute

5 (12)
VS.
Highly reviewed

Starting Price

US$0.25
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

12
11

Integrations

No integrations found
No integrations found

Ease of Use

4.7 (12)
3.9 (41)

Value for Money

4.8 (12)
3.6 (41)

Customer Service

5.0 (12)
4.0 (41)
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Reviews

Overall rating

5 /5
(12)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.7/5
Customer Support
5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 12
Jamie
Jamie
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product, easy to implement

Reviewed on 2024/03/28

The fact the service and overall feature offering has continually improved ever since we started...

The fact the service and overall feature offering has continually improved ever since we started with them.

Pros

The ease and support when moving to this solution, and its constant evolution over time.

Cons

When we took the service the portal lacked many of the features that are now available.

Alternatives Considered

RingCentral Contact Center

Reasons for Switching to Callroute

Overall cost and ease of implementation.

Response from Sipsynergy

Thank you for your review, Jamie! It's great to hear you you value the continuous development that goes into our products. The team build out new features and releases each month to keep improving user experience and increase the benefits to businesses. Lots more coming your way!

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Callroute app integration with MS Teams

Reviewed on 2024/09/11

Very good product and a user friendly interface

Very good product and a user friendly interface

Pros

Callroute product is simple and easy to configure with your own Microsoft tenant i also like the simplicity of the Callroute app.

Cons

Reporting tool can be improved to have custom reports available at the moment only can use default reports on the dashboard.

Alternatives Considered

8x8 Work

Reasons for Choosing Callroute

System was coming end of life and support

Switched From

Bria

Reasons for Switching to Callroute

We where already using another product from this vendor and we built a good understand and relationship therefore is was an easy decision to continue using their service.

Response from Sipsynergy

Thank you for your review! We are so pleased to hear you found so much value in Callroute over others on the market.

We will share your feedback on custom reports to with Development Team as we are always looking for ways to improve our platform.

We have released new reporting functionality recently and will be sharing a video on this very shortly. You can find all the latest information here: https://bit.ly/sept-24-releases.

Arnold
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes Teams Phone Managers lives easier!

Reviewed on 2024/12/09

Very positive overall experience and find i very easy to use for my Teams Phone Management.

Very positive overall experience and find i very easy to use for my Teams Phone Management.

Pros

Callroute let you manage Microsoft Teams Phone configuration by an easily and user friendly portal. Callroute separate the Teams telephony settings from the Teams Admin center so that the telephony administrator can only configure that what is neccesary for Teams Phone functionality and call routing. The change of breaking other things like policy's by mistake can't happen.

Callroute gives a clear and total overview over all users which are entitled with the right licenses for Teams Phone. And free ddi-numbers available in your range.

Callroute makes Teams Phone management clear and easy!

Cons

Did not experience something yet I don't like.

Response from Sipsynergy

Thank you so much for your review! We are so pleased to hear how easy Teams Phone management is for you with Callroute!

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Callroute Review

Reviewed on 2023/12/13

great experience and value for money in one platform.

great experience and value for money in one platform.

Pros

Ease of use of the platform and management of changes

Cons

customising of colours and branding for staff to recognise the app

Response from Sipsynergy

Thank you for your review! It's great to hear your feedback about the functionality and ease of use of our portal.

We have a tagging feature in the portal where you can color code number ranges. The portal can also be customized to suit your brand colors and logo if required. One of the team will be in touch so we can discuss setting this up for you.

Ronald
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Callroute Review

Reviewed on 2024/02/01

Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier'...

Works with Microsoft Teams and a better management platform - easier to use than older 'clunkier' platforms.

Pros

Callroute is value for money in one platform. Easy to use and a great experience, with simple management for all changes.

Cons

Branding for end customers - however, that could be down to time from our point of view?

Response from Sipsynergy

Thank you for sharing your experience with Callroute! We are so pleased to hear our solution is offering value for money and simplified management.

Showing 5 reviews of 12 Read all reviews

Callroute FAQs

Below are some frequently asked questions for Callroute.

Callroute offers the following pricing plans:

  • Starting from: US$0.25/month
  • Pricing model: Subscription
  • Free Trial: Available

Callroute has the following typical customers:

201–500, 501–1,000, 1,001–5,000

Callroute supports the following languages:

English, German

Callroute supports the following devices:

We do not have any information about what integrations Callroute has

Callroute offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Callroute.