Zoom Contact Center

5.0 (1)
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Omnichannel Contact Center

About Zoom Contact Center

Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.


Key benefits of Zoom Contact Center

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.


Images

Zoom Contact Center Software - AI-powered self-service and personalized experiences for better CX.
Zoom Contact Center Software - Streamlined UC & CC workflows for better agent productivity.
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Zoom Contact Center video
Zoom Contact Center video
Zoom Contact Center Software - AI-powered self-service and personalized experiences for better CX.
Zoom Contact Center Software - Streamlined UC & CC workflows for better agent productivity.

Not sure about Zoom Contact Center? Compare with a popular alternative

Zoom Contact Center

5 (1)
VS.
Highly reviewed

Starting Price

No pricing found
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

2
113

Integrations

No integrations found
79

Ease of Use

5.0 (1)
4.5 (3,374)

Value for Money

5.0 (1)
4.4 (3,374)

Customer Service

5.0 (1)
4.5 (3,374)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have Zoom Contact Center?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 1 review
Humashankar
Humashankar
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect Solution for Customer Centric Businesses

Reviewed on 2024/07/19

Overall my view has been overwhelmingly positive

Overall my view has been overwhelmingly positive

Pros

Its ability to provide a seamless and integrated customer experience across multiple channels, mainly its interface and easy setup

Cons

Some features require more time to master

Zoom Contact Center FAQs

Below are some frequently asked questions for Zoom Contact Center.

Zoom Contact Center has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Zoom Contact Center supports the following languages:

English

Zoom Contact Center supports the following devices:

We do not have any information about what integrations Zoom Contact Center has

We do not have any information about what support options Zoom Contact Center has

Related categories

See all software categories found for Zoom Contact Center.