Zoom Contact Center

About Zoom Contact Center
Zoom Contact Center is an AI-powered Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app.
Key benefits of Zoom Contact Center
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty.
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Reviews
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- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect Solution for Customer Centric Businesses
Reviewed on 2024/07/19
Overall my view has been overwhelmingly positive
Overall my view has been overwhelmingly positive
Pros
Its ability to provide a seamless and integrated customer experience across multiple channels, mainly its interface and easy setup
Cons
Some features require more time to master
Zoom Contact Center FAQs
Below are some frequently asked questions for Zoom Contact Center.Q. Who are the typical users of Zoom Contact Center?
Zoom Contact Center has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoom Contact Center support?
Zoom Contact Center supports the following languages:
English
Q. Does Zoom Contact Center support mobile devices?
Zoom Contact Center supports the following devices:
Q. What other apps does Zoom Contact Center integrate with?
We do not have any information about what integrations Zoom Contact Center has
Q. What level of support does Zoom Contact Center offer?
We do not have any information about what support options Zoom Contact Center has
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