--- description: Learn how Upsy can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Upsy Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Upsy](/software/2073996/upsy-shopping-helper) # Upsy Canonical: https://www.getapp.za.com/software/2073996/upsy-shopping-helper Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2073996/upsy-shopping-helper?page=2) > Upsy Shopping Helper is a cloud-based personalization solution that helps small and midsize eCommerce businesses manage customer shopping experience via AI assistant. The platform utilizes artificial intelligence (AI) technology to optimize conversion rates and automate customer service. Upsy helps streamline online shopping via personalized guidance, product discovery, AI recommendations, promotions, and more. > > Verdict: Rated **3.7/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Upsy 1\) Product navigation: Help visitors find products through site navigation. 2) AI product recommendations: Provide AI-based product recommendations to customers. 3) Dashboard: Track and manage sales data in real time. 4) Survey: Gather customer insights through surveys. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 9 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Upsy Shopping Helper ## Commercial Context - **Starting Price**: €290,00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Finland ## Features - AI Copilot - Alerts/Notifications - Autoresponders - Behavior Tracking - Behavioral Targeting - Catalog Management - Chatbot - Customer Accounts - Customer Database - Customer History - Customer Profiles - Customer Segmentation - Customizable Templates - Discount Management - Drag & Drop - Electronic Payments - Engagement Tracking - Inventory Management - Inventory Tracking - Knowledge Base Management ## Support Options - Phone Support ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [B2B eCommerce Software](https://www.getapp.za.com/directory/2627/b2b-ecommerce-platform/software) - [Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/1397/artificial-intelligence/software) - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) - [Machine Learning Software](https://www.getapp.za.com/directory/1399/machine-learning/software) ## Alternatives 1. [Lucky Orange](https://www.getapp.za.com/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Emma by Marigold](https://www.getapp.za.com/software/571/emma) — 4.2/5 (156 reviews) 3. [Insider One](https://www.getapp.za.com/software/2082295/insider) — 4.8/5 (17 reviews) 4. [Marketo Engage](https://www.getapp.za.com/software/990/marketo-lead-management) — 4.3/5 (710 reviews) 5. [Kustomer](https://www.getapp.za.com/software/109551/kustomer) — 4.6/5 (79 reviews) ## Reviews ### "Professional Upselling for Your Online Store" — 4.0/5 > **Tomi** | *20 December 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Customization and Algorithm-Based Upselling. Truly beneficial for the majority of users helping them to find the additional products to buy. Best part obviosly is that Upsy boost's webshop conversion rates and average order values. > > **Cons**: Some areas still need improvement, but Upsy is constantly evolving, and desired features will surely be included in future updates. > > Overall, we are very satisfied with the performance of the application and the results it has delivered. Despite the service being costly, I believe the added value it provides justifies the price. ----- ### "Getting better all the time\!" — 4.0/5 > **Heidi** | *11 December 2023* | Sporting Goods | Recommendation rating: 7.0/10 > > **Pros**: I really like the development of the product. The Upsy team takes customers' feedback into consideration and they are making the Shopping Helper better and better. And the focus is on end-customer activity so that conversion rate will increase - and that's the way it should be. The customer service is working really nicely and the Upsy Shopping Helper helps also our customer service a lot - we are saving time because we can guide our customers in other ways than only chatting to us. And when the Shopping Helper and our chat are integrated, it's a really nicely working combination. Thank you for your effort on helping e-commerce entrepreneurs and companies\! > > **Cons**: We didn't get enough efficiency in the early days. But now when Upsy has been improving a lot that makes a difference. It would be great to have more features on how to present products and categories in Shopping Helper and how to get the customer to engage with the Helper even more. ----- ### "Big promises" — 1.0/5 > **Eemil** | *06 September 2024* | Sporting Goods | Recommendation rating: 0.0/10 > > **Pros**: The sales pitch was good, and additionally, the developers were friendly. > > **Cons**: We were disappointed with the trial period of the application. The analytics results were nowhere near the promises, and the data was practically unusable. The application felt unfinished, and the sales promises were met at less than a third. Upsy users' average purchases were weaker, and on top of that, the Widget wasn’t properly customizable. After the A/B testing, we were presented with data that didn’t match the online store’s sales at all. Additionally, customer service was poor, and the main priority seemed to be getting the customer’s money. > > The application seemed promising during the sales meeting, but the promises didn’t meet expectations. Perhaps the app just wasn’t suited for our online store, but overall, the trial period left a very bad impression, which is why I cannot recommend it. ----- ### "Upsy driving our growth" — 4.0/5 > **Vladimir** | *14 December 2023* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Product suggestions, they help us increase average order value > > **Cons**: It can deter some mobile users, people who do not find Upsy helpful can be annoyed > > The products suggestions work really well considering that we have tens of thousands of products ----- ### "Upsy Shopping for better customers service and sales" — 4.0/5 > **Jyrki** | *07 December 2023* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Easy and reliable deployment. Exceptional customer service. Upsy acts like an digital sales person in our web shop 24/7/365. > > **Cons**: There are some minor statistics errors. I'd like to have some more options for customization. > > Very good and profitable product, which increased our sales over 10 %. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2073996/upsy-shopping-helper?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2073996/upsy-shopping-helper) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data