Countly
About Countly
Designed for businesses of all sizes, Countly is a web analytics solution that helps conduct A/B testing, optimize the reach of remote configuration variables, review audit logs of user actions, track browser-related metrics, and more. Key features include push notifications, data collection, customizable dashboards, and heatmaps.
Countly enables users to monitor application and website performance from network and device perspectives by tracking metrics, such as latency, response and load times, success rates, and more.
Key benefits of Countly
• It offers a customizable architecture and dashboards for actionable insights
• Allows businesses to compare analytics data for multiple applications and events.
• Users can receive email alerts regarding personalized metric changes
• Provides access to audit logs, which consist of information on user activities such as login failures, application creation or deletion, and more
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Reviews
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very cost-effective and comprehensive analytics platform
Reviewed on 2020/11/17
Great to boost customer engagement and retention. Can seem complicated at times but their support...
Great to boost customer engagement and retention. Can seem complicated at times but their support is excellent and quick to respond.
Pros
Push notifications and User profiles - These features have improved our customer engagement activities and boosted retention. They also have a number of custom plugins which we add as per our teams' analytics requirements. Much more cost-effective than going for a standardized solution from others, especially with the features that different teams can use.
Cons
Documentation is a bit complicated and can be easier.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best platform available for on-premise mobile and web app analytics
Reviewed on 2020/11/30
It's been a fantastic solution and platform for our mobile and web applications. Provides important...
It's been a fantastic solution and platform for our mobile and web applications. Provides important metrics and data we need to understand how apps are being used, helps use prioritise and see health of our features. Has an overwhelming amount of features available for on-premise access with full data ownership and control, something that is rare in current Cloud focused times. A significant noticeable characteristic of the company is their engaging enterprise customer support, which is always ready to help with questions and challenges, as well as inform about upcoming features.
Pros
On-premise deployment option.
Significant amount of features, controls and options to customise the platform.
Push notifications management.
Raw data access and performant APIs.
Wide variety of analytics tools to work with data.
User profiling with custom attributes.
Privacy and compliance controls.
World class customer support and relationship management.
Cons
Dashboards customisations
Cross-app data overviews and data aggregation in graphs
Upgrade process could be smoother and easier to automate
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A good tool with pros that outweigh the cons
Reviewed on 2020/09/03
Pros
- Support is fast, attentive, professional, and available in different channels
- Scalable & customizable in several aspects
- GDPR compliant
- Several plugins and SDK can support a wide range of use cases
- Self host possibility (100% data ownership)
- Effective in tracking the user journey
Cons
- The UI is unintuitive
- Although it is a web and mobile analytics tool, it lacks omnichannel functionalities
- The documentation can be hard to navigate through (specially from a business perspective)
- You learn more from competitors` video tutorials than Countly`s
- Automated reports are not optimal
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Countly Analytics from a System Administrator's view.
Reviewed on 2019/11/04
Countly is our go to analytics software for our in-house custom mobile app solution. Overall the...
Countly is our go to analytics software for our in-house custom mobile app solution. Overall the support staff and the co-founder Dr. Cetin have been very responsive to questions we've had regarding the functionality of the software.
Pros
Overall from my perspective the product is easy to use and provides meaningful feedback with the emailed reports and customizable dashboards. Another benefit is the ability to have clients log in and view their statistics. Clients can view their analytics at any time day or night which is a real benefit to us. Countly offers excellent support for the Enterprise version. Their support staff often respond quickly and are patient addressing questions and concerns we have regarding the product and Countly's interaction with our custom mobile app software.
Cons
Although I have never personally had an issue with this upgrade process, the upgrade process does involve command line steps and execution of bash scripts that can sometimes take upwards of 15 minutes to complete. The one issue I have with Countly is that if your Countly version is a few iterations older than the latest version, there is a time consuming and somewhat tedious process of upgrading to each prior version, rather than upgrading from your version directly to the latest version.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Counlty is the best App Analytics Product out there and the ONLY to provide User Profile...
Reviewed on 2017/04/12
Counlty is the best App analytics product out there and the ONLY to provide User Profile tracking....
Counlty is the best App analytics product out there and the ONLY to provide User Profile tracking.
When our company went about trying to find the best App Analytics Product we tried every product available, free, cheap and expensive.
We knew that we wanted to be able to track what every user does and when we found Countly there was no going back. The User Profiles function is a game changer, we can see exactly what every user is doing in our app.
The Crash Analytics and Push Notifications are also great features
Countly staff are amazing and their is always someone available on their Slack Team to assist.
We and everyone we tell about it love Countly.
Pros
Free Open Source Version
User Profile Tracking
Crash Analytics
Push Notifications
Easy to impliment
Countly FAQs
Below are some frequently asked questions for Countly.Q. What type of pricing plans does Countly offer?
Countly offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Countly Enterprise is an all-inclusive and unlimited package for enterprise data captains. Countly Flex is our private SaaS solution for smaller to mid-size data lovers which is highly customizable. Countly Lite (an open-source solution) and Countly Flex Free plans are free forever.
Q. Who are the typical users of Countly?
Countly has the following typical customers:
51–200
Q. What languages does Countly support?
Countly supports the following languages:
Arabic, Chinese, Dutch, English, Estonian, European Portuguese, French, German, Greek, Hungarian, Italian, Korean, Latvian, Russian, Spanish, Swedish, Turkish, Vietnamese
Q. Does Countly support mobile devices?
Countly supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Countly integrate with?
Countly integrates with the following applications:
Adjust
Q. What level of support does Countly offer?
Countly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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