msg91

4.7 (42)
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Cloud communication tool for handling multi-channel comms

About msg91

MSG91 is a cloud communications platform that offers a diverse range of services to facilitate streamlined communication. With MSG91, users gain access to a suite of channel APIs, including SMS, email, WhatsApp, voice, authentication, and more, allowing for multi-channel communication. The platform also provides serverless tools and fully programmable solutions such as Hello, Campaign, Segmento, SendOTP, ShortURL, and KnowledgeBase, offering ready-to-use capabilities.

Utilizing MSG91's cloud communication platform, businesses can enhance client interactions and elevate their communication strategies. The platform enables communication across various channels, including SMS messaging, email, voice, RCS, and WhatsApp, streamlining client engagement. Additionally, MSG91 allows businesses to present a unified front to their customers, ensuring a professional experience. Users can leverage the available tools to create, deploy, iterate, and scale customer engagement applications, prioritizing security and compliance adherence. MSG91 enables businesses to streamline communication processes while maintaining security and compliance standards.


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msg91 Software - MSG91's Dashboard
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msg91 Software - MSG91's Dashboard

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msg91

4.7 (42)
VS.
Highly reviewed

Starting Price

US$65.00
one-time
US$2.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

58
6

Integrations

15
No integrations found

Ease of Use

4.6 (42)
4.5 (858)

Value for Money

4.6 (42)
4.4 (858)

Customer Service

4.7 (42)
4.1 (858)
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Reviews

Overall rating

4.7 /5
(42)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 42
Shubham
Shubham
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best communication channel for all business use case.

Reviewed on 2020/04/01

Using MSG91 for the last two years to send SMS in the form of OTPs, promotional and transactional...

Using MSG91 for the last two years to send SMS in the form of OTPs, promotional and transactional SMS. Almost 100% delivery rate with very professional customer support. Powerful API integration and Add-ons are cherries on the cake.

Pros

1. Easy to use API for backend integration.
2. Very well documented codes for almost all programming languages.
3. Dashboard with detailed SMS reports and logs
4. Very fast delivery of SMS with least delay or failure
5. Beautiful and easy to use UI
6. MS Excel and Google Sheets Plugings are time savers.

Cons

1. MS Excel Plugin can be improved as it sometimes sends SMS twice to the same set of users.
2. Mobile App can be improved
3. Delivery logs can be more informative

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Instant SMS and Easy to use APIs

Reviewed on 2020/04/02

Easy to Use
Instant SMS
APIs for developers
Nice documentation
Affordable prices for sms
Best for...

Easy to Use
Instant SMS
APIs for developers
Nice documentation
Affordable prices for sms
Best for startups and other organizations too

Pros

I like the APIs provided for different purposes and also with very good documentation.
Also the delivery speed of SMS is fast.

Cons

Sometimes SMS delivery reports are not accurate. For eg: Msg already sent is shown undelivered.

Alternatives Considered

Textlocal and Plivo

Reasons for Switching to msg91

MSG91 was providing some free sms to me. Also sms rates are very affordable than other companies. Easy to use interface Nice APIs for developers Customer care was pretty fast and satisfactory as per other developers also
Devesh
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Developer Oriented SMS Platform

Reviewed on 2022/07/31

OTP for website and Applocation

OTP for website and Applocation

Pros

reports and analytics is good and easy to understand

Cons

It is developer/programmer oriented platform

Goutham
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Msg91 plans are very good for startups

Reviewed on 2020/04/06

Good experience and from the last 2+ years we are using only msg91 for our requiments.

Good experience and from the last 2+ years we are using only msg91 for our requiments.

Pros

Msg91 integration is very easy and they provide very good support to startups.

Cons

they can keep some options to reduce the price with different options in package.

Alternatives Considered

Textlocal

Reasons for Switching to msg91

Initially they offered free messages for startups under startup pack and later their service is good so i continued with paid package also.
Ankit
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fast Implementation and Amazing Customer Support

Reviewed on 2020/04/01

I have been extremely happy and satisfied with their services and overall would recommend it to...

I have been extremely happy and satisfied with their services and overall would recommend it to other companies as well. Also, they have excellent customer service.

Pros

The most amazing thing about MSG91 is the success of deliverability to my customers. My company is into a business where in educational institutes want to send out transactional as well as promotional messages very frequently. The other things I like about them is scalability, we had been able to scale at the pace that we could never imagine.

Cons

There are not many cons for them. But one thing is that, if they can work on the costing bit, it would be very helpful for cusotmers.

Alternatives Considered

Textlocal

Reasons for Switching to msg91

Reliability and Deliverability for the product
Showing 5 reviews of 42 Read all reviews

msg91 FAQs

Below are some frequently asked questions for msg91.

msg91 offers the following pricing plans:

  • Starting from: US$65.00/one-time
  • Pricing model: Free Version
  • Free Trial: Available

http://msg91.com/sms-pricing/

msg91 has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

msg91 supports the following languages:

Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

msg91 supports the following devices:

msg91 integrates with the following applications:

Auth0, CleverTap, Firebase, Freshworks Customer Service Suite, Google Sheets, HubSpot CRM, LeadSquared, Pabbly Connect, PrestaShop, Segment, Shopify, Vtiger CRM, WHMCS, Zapier, Zoho Flow

msg91 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for msg91.