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Ruby Receptionists

Ruby Receptionists

4.2 (10)
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Human-powered virtual receptionist for small businesses
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About Ruby Receptionists

Ruby Receptionists is a virtual receptionist and live chat solution trusted by small businesses across the US. The service provides 24/7 coverage with highly-skilled conversationalists who know how to turn even the shortest interactions into big wins.

Features include virtual receptionists available around the clock to answer calls and engage website visitors. Multichannel solutions allow customers to reach the business via phone, live chat, email, and more. Proprietary tools empower fast answering speeds, robust scheduling, new client intake, payment processing, and other capabilities. The virtual switchboard routes calls by name or department. Staff can access local weather and maps to better assist callers.

There is also a focus on setting businesses up for success. Integrations sync Ruby Receptionists with many platforms and tools small businesses already use. Practical resources help owners market and grow. A commitment to diversity, equity and inclusion permeates internal culture. Extensive training equips staff with expertise in areas like conflict resolution and active listening.

Key benefits of Ruby Receptionists

- Trusted by small businesses across the U.S. to create meaningful connections with customers over the phone and through live chat, 24/7
- Delight callers and capture more opportunities with virtual receptionists
- Engage and convert website visitors through managed live chat
- Level up service with robust scheduling, intake, payment and call handling capabilities
- Access personalized insights to capture more opportunities

Images

Ruby Receptionists Software - Mobile app for viewing new website messages from anywhere.
Ruby Receptionists Software - The Ruby online portal can be used to view activity, export reports, request outbound calls, setup integrations, and more!
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Starting Price

US$135.00
month
US$14.00
year

Pricing Options

Free version
Free trial
Free version
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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.2 /5
(10)
Value for Money
3.8/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.1/5

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Showing 5 reviews of 10 Read all reviews
Showing 5 reviews of 10
Mike
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ruby Representatives Represent Professionalism for Our Firm

Reviewed on 2024/12/30

Ruby receptionists are accurate, prompt, and represent the law firms very well.

Ruby receptionists are accurate, prompt, and represent the law firms very well.

Pros

They are professional and reliable. We know they will give us an accurate message from our potential new clients.

Cons

We have had no issues with them. Great team. We are very comfortable with them answering the phone using our name!

Curtis
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best Virtual Receptionist Around

Reviewed on 2019/12/10

Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent...

Had a very positive experience with Ruby in terms of frontline phone calls. They have an excellent team and everyone has been super professional. Would very much recommend them as the first customer touchpoint for your business.

Pros

It is like having an actual receptionist in your office. They are fantastic and friendly. They have a list of questions you can have them ask callers and the customer service experience has been the best I have received. It is also amazing for screening solicitations.

Cons

The app has been updated, but can still lag a bit, which is very annoying if you are trying to make an outgoing phone call and need to shut down the app and restart it. Would be great if it integrated a bit more with Calendly so your upcoming phone calls show up. The cost can also be a bit high.

Nina
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

There are so many other options

Reviewed on 2023/10/11

HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at...

HORRIBLE!!!!!!! After we decided to leave and started shopping around we found 10+ competitors at half the price with twice the allotted minutes. Majority of the demo calls from the competitors all had one thing in common to say about Ruby: Unbelievably over priced. We were charged 200 minutes for $650 per month. Most companies we researched came in around 350 minutes for $250-$400.

Pros

The agents answered calls friendly, with a smile

Cons

HIGHLIGHTS:Charged for full price during a promotional trial without resolution after emailing their staff 4 times. Had to dispute it through the bank directly.Bogus call handling dispositions. After one light audit, found numerous calls totaling over 30 minutes of agents claiming handling times between 4-7 minutes dispositioned as Wrong Number.Agents repeatedly gave out staff personal mobile phone numbers. We had a second onboarding call (within 60 days of trial) to fix it, again, and the agents continued to give out personal numbers. No accountability because there is no method to get a hold of someone directly, not even our sales agent who disappeared as soon as we signed and NEVER responded to our concerns, issues...etc.

Alex
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ruby is amazing, but not for the faint of heart!

Reviewed on 2022/05/16

We had this as a secondary answering service when our primary agents weren't able to catch a call,...

We had this as a secondary answering service when our primary agents weren't able to catch a call, it got routed to Ruby.

Pros

Their receptionists are great and the service they offer is top quality. They met all expectations!

Cons

It's not a "con" but, the service can get very expensive the more it's used.

Penny
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We Love Ruby

Reviewed on 2021/04/27

Ruby provides us professional answering services around the clock when we are not in the office, or...

Ruby provides us professional answering services around the clock when we are not in the office, or if we need to have someone else answer the phones for awhile when we are in the office. Their customer service is outstanding and we feel they treat our customers as their own. We can't say enough good things about their professionalism.

Pros

Easy to switch phones off and on. Their customer service is OUTSTANDING.

Cons

I really don't have any complaints about this software, it meets and/or exceeds or needs.

Showing 5 reviews of 10 Read all reviews

Ruby Receptionists FAQs

Below are some frequently asked questions for Ruby Receptionists.

Ruby Receptionists offers the following pricing plans:

  • Starting from: US$135.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

https://www.ruby.com/plans-and-pricing/

Ruby Receptionists has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Ruby Receptionists supports the following languages:

English

Ruby Receptionists supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Ruby Receptionists integrates with the following applications:

Clio, Google Analytics 360, Rocket Matter, Zapier

Ruby Receptionists offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Ruby Receptionists.

Folder icon Live Chat Software
Folder icon Conversational AI Platforms
Folder icon Customer Support Software
Folder icon Call Centre Software
Folder icon Appointment Scheduling Software