Opiniion

4.3 (8)
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Enhancing resident joy with real-time insights

About Opiniion

Opiniion is a resident satisfaction software designed to help property management companies measure and manage the resident experience at every step. The software enables companies to collect real-time feedback from residents at various touchpoints including tours, move-in, maintenance requests, lease renewals, and move-out.

By streamlining the feedback process, Opiniion provides analytics to identify strengths and areas for improvement. Sentiment analysis reveals not just problems but underlying causes, allowing properties to increase net operating income by optimizing the resident experience.

The software automatically generates and publishes authentic online reviews to sites like Yelp, Google, and Apartment Ratings. This helps properties boost reputation and curb appeal. Opiniion also responds to reviews on behalf of properties and alerts on critical feedback needing attention.

As a web-based SaaS solution, Opiniion runs hands-off with as much or as little hands-on oversight as desired. With automated review generation and resident communication, the software saves property managers time while still delivering analytics through customized reporting.


Key benefits of Opiniion

Automated Resident Engagement & Feedback Collection: Opiniion automates the process of collecting feedback from residents, making it easier and more efficient for owners and operators to gather valuable insights about their property experiences and success.

Real-Time Reporting: The platform provides real-time insights and analytics, which allows owners, corporate, and site-level staff to quickly understand resident sentiments and react accordingly.

Improved Online Reviews: Opiniion helps enhance a the property's online presence, which is crucial for attracting new residents.

Resident Retention: By addressing complaints and feedback promptly via the software, properties can improve resident satisfaction and renewal rates.

Insights and Direction: Opiniion analyzes the feedback and not only provides the actionable insights but the direction on what properties can do to improve their resident experiences; increasing satisfaction, online scores, and renewals.

Ease of Use: The platform is user-friendly, designed to be accessible for properties and management companies of all sizes without requiring extensive technical knowledge.

Integration Capabilities: Opiniion can integrate with various property management systems and platforms (Yardi, Entrata, Real Page, AppFolio, and countless others), ensuring that resident feedback is seamlessly incorporated into the overall strategy.

Customization: Users can customize feedback requests and surveys which target specific resident events, such as Tours, Move In, Work Order Requests, Lease Renewal, Move Out, etc; to include preferred messaging, branding, voice, and other considerations.


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month
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Reviews

Overall rating

4.3 /5
(8)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.4/5

Already have Opiniion?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 8
Kara
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Get lots of reviews with less work

Reviewed on 2024/09/16

Very easy to set up, happy with the amount of reviews that we have gotten over the years.

Very easy to set up, happy with the amount of reviews that we have gotten over the years.

Pros

Opiniion is easy to use, they set up everything & you just wait for reviews to come in!

Cons

I do not have any cons that are worth sharing

Response from Opiniion

Kara, thanks for the great review! We love working with you and are proud of the work you've done to warrant the great the results you've obtained while using Opiniion.

Sammantha
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for Student Housing!

Reviewed on 2024/11/01

Overall, Opiniion has been a great way for our teams to manage our public reputation all in one...

Overall, Opiniion has been a great way for our teams to manage our public reputation all in one place without having to keep track of several different log in credentials and platforms.

Pros

I really like being able to send feedback campaigns to our residents through Opiniion. It's such a great way to take the temperature and gauge where we are at in everyone's minds!

Cons

I wish the review response approval flow was a smoother and more user friendly process.

Robert H
Robert H
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

It's all about selling you, then you're left alone in silence without a working product

Reviewed on 2023/12/01

The sales process was nice and a lot of promises were made and then when the contract was signed...

The sales process was nice and a lot of promises were made and then when the contract was signed and 'setup' was completed, nothing. It doesn't work and is effectively worthless. Like, poke it with a stick and nothing. Zero help. Zero support.
This wouldn't be so awful if we could just part ways but you can't. You have to sit with a year contract for nothing. No product. No support. No service. Most people don't care and sign up for this so they can tell their boss they bought a reputation management platform. We care and it doesn't do anything.

Pros

The setup people were very nice and attentive. That's where it all ends.

Cons

It just doesn't work. It's that simple. It was fully down for a couple of months and no one told us and when we asked for help it was crickets. No worries, we try software all the time, we'll just cancel it and move on with the lesson learned. Nope. There's no 30-day out. You're stuck paying for a full YEAR, and in our case that's around $5k. For nothing.

Yash
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Opiniion Is a Reliable Satisfaction Management Software

Reviewed on 2024/06/27

Pros

I like the excellent features and capabilities of Opiniion.
Opiniion has excellent features that make work easier for us.

Cons

I do not dislike Opiniion at all.
Opiniion is so amazing.

Response from Opiniion

Thanks for the kind words! We love to hear that you're enjoying Opiniion. If you ever have any suggestions or need assistance, feel free to reach out. We're here to help!

Mikah
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Opinion

Reviewed on 2023/10/20

Pros

What I like most about opiniion is good rating boost our goggle reviews

Cons

I think we the positive feedback should be alerted also

Showing 5 reviews of 8 Read all reviews

Opiniion FAQs

Below are some frequently asked questions for Opiniion.

Opiniion offers the following pricing plans:

  • Starting from: US$55.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Depending on industry.

Opiniion has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Opiniion supports the following languages:

English

Opiniion supports the following devices:

Opiniion integrates with the following applications:

AppFolio Property Manager, Buildium, Entrata, MRI Software, RealPage, Rent Manager, ResMan, Yardi Breeze, Yardi Voyager

We do not have any information about what support options Opiniion has

Related categories

See all software categories found for Opiniion.