Goose

About Goose
Goose is a cloud-based pet care operating system designed to help businesses manage customers, streamline daily tasks, generate financial reports, handle point of sale (POS) payments, and more.
Goose includes a booking engine which provides a reservation system that enables customers to book their next stay. Pet care professionals can create special offers and add-ons that clients can browse while booking a pet reservation. It also offers a customer relationship management (CRM) system designed to help front desk staff manage reservations and daily tasks.
Goose offers a daily activity dashboard that lets users view arrivals, departures and daily tasks and update a record or reservation from within a unified platform. It helps organizations streamline customer check-in and check-out processes. It also allows pet care professionals to optimize pricing with revenue and yield management tools, generate financial reports, gain visibility into sales and operations, and get an overview of business by monitoring real-time performance.
Key benefits of Goose
• Goose's booking engine allows customers to have an eCommerce inspired buying experience that lets them browse unique offers and stay enhancements
• Businesses can leverage dynamic pricing and minimum booking values to manage the quality of boarding reservations
• Goose's daily activity dashboard allows users to manage various aspects of a reservation or key details with hover states
• Goose assists with gathering required records and processes and allows customers to schedule behavioral evaluations in the same booking flow as the next boarding visit and even add a deposit
• Accurate financial reports help pet care professionals analyze past, present, and future sales and bookings with adjustable date ranges
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- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
High-end hotel software for the pet care industry!
Reviewed on 2024/04/24
I've been using Goose for 6 months now, and I find myself liking it more and more. Initially, I...
I've been using Goose for 6 months now, and I find myself liking it more and more. Initially, I signed up for Goose mainly for its online booking feature. However, I didn't explore the dashboard until a few weeks ago, and now I realize how many great features I've been missing out on. I'm grateful to their team for helping me better utilize the Goose dashboard. Their support has been invaluable.
Pros
Goose allows my clients to seamlessly book dog boarding services 24/7 without the need to download an app or spend a long time registering. The platform is mobile-friendly, making it easy for clients to access and use on their smartphones or tablets.
Best of all, Goose is sophisticated. Its clean interface reminds me of high-end hotel software tailored for the pet care industry. Among all the options I considered, Goose stood out as the most modern-looking platform.
Additionally, I appreciate the flexibility Goose offers. I can easily create add-on services and adjust pricing based on peak season dates, allowing me to tailor my services to meet the changing needs of my clients. This flexibility ensures that both my business and my clients are well taken care of.
Cons
I rely heavily on Google Calendar, so the ability to automatically sync new bookings to my Google Calendar would be fantastic. I keep a calendar widget on my phone's home screen so when a client asks if I have a date available, I can quickly check my phone. Currently, I manually add Goose bookings to Google Calendar, and I'm actively seeking a better solution to automate and sync this process.
I would also appreciate a small calendar added to the booking page that displays availability and pricing (blocked-off days, fully booked days, and days with higher pricing, such as holiday rates). This feature would make it easier for my clients to plan their pet care and travel ahead of booking.
Furthermore, it would be great if Goose could integrate with QuickBooks Online to simplify accounting tasks.
Overall, I'm impressed with Goose's continuous improvement and look forward to seeing them grow and add more features every month.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Goose increased my revenue in a few short months!
Reviewed on 2024/04/26
Overall, I would recommend Goose to any colleague. It has dramatically improved my revenue,...
Overall, I would recommend Goose to any colleague. It has dramatically improved my revenue, helping my business grow rapidly. I am constantly impressed with the software updates and how well the company communicates with its subscribers. I have never waited more than 15 minutes for a service request to be answered and handled on the spot.
I look forward to seeing what updates and new features pop up monthly.
Pros
Goose and the entire team have exceeded my expectations. From the initial set-up process to the everyday use of the site, every task is streamlined. Revenue management has been the biggest pro to using Goose every day. My booking rates are automatically adjusted to increase my profitability during holidays, historically busy times of the year, and allow you to create blocked-off time too. Without Goose, I would be missing out on simple revenue increases that offset Goose's costs and so much more!
Cons
There is not much to dislike about Goose. They are a young company, and the customer support is unmatched in the industry. The entire time, the support team is there to take care of any questions or problems you encounter. You can actively see the software updates take place firsthand. The support team is also great at releasing articles about all their improvements and updates, giving business owners a step ahead!
Reasons for Switching to Goose
Goose's customer call and their in-person customer support team sold me to Goose. Also, the revenue management feature is similar to how a hotel operates, and Goose has done a great job with subscribers' ability to customize booking rates to increase profits.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Goose is a modern and streamlined KMS
Reviewed on 2024/05/01
Pros
First and foremost, Goose's customer service is exceptional. Their team is prompt and thorough. Their support team is easy to access from the dashboard and everyone on our team feels comfortable reaching out.
Goose's dashboard is simple and clear. Reports are easy to find and understand by anyone on our team.
Last, Goose allows us to set rate optimizations and minimum booking values that are very customizable and easy to adjust.
Cons
The pre-registration process can get missed by our customers, and our staff often needs to encourage owners to fill it out before a reservation. We know this is something that the Goose team is working on and are confident the final result will go above and beyond what currently exists in the industry.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Made the switch from Gingr, haven't looked back!
Reviewed on 2024/05/06
It took us some time to make the switch from Gingr since that product's operating system has been...
It took us some time to make the switch from Gingr since that product's operating system has been around for so long. However, once Goose's product was to a point that wouldn't impact our way of doing business, we quickly made the switch.
Our team is happier using Goose, and Goose's pace of innovation has been impressive -- it seems like each week they're rolling out new features, nearly all of which align with our team's feedback. Our view is that Goose is the better product today and is 100% 'where the puck is going' -- it will be the better product in the years to come, too.
Pros
- Booking and revenue management. The ability to dynamically price based on occupancy or date is what the industry has been missing + instant confirmation of bookings so pet owners aren't left wondering.
- Improved reporting. More helpful reports + recognizes revenue the right way (accrual basis).
- Open architecture. They're building the product with the ability to eventually integrate via API with other softwares we use (QBO, our CRM, etc.)
- More intuitive/modern user interface.
Cons
As a new business there are a few features they still haven't added (for example, photos and feeding tables on run cards), but we know all are on their product roadmap and will be added before long.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nothing better than working with a team that can execute
Reviewed on 2024/04/29
I have nothing but good things to say about the software and the entire team.
When we initially...
I have nothing but good things to say about the software and the entire team.
When we initially met the Goose team years ago they were just a booking engine. This year we talked to them at a show and they were in the process of releasing their full operating system. We made a long list of things that were a requirement in order for us to even consider making a switch.
The Goose team went through the list with us line by line. They didn't have every feature we needed available, but they had a timeline for when it would be.
We've been through this process before so we were naturally skeptical that what we needed would be implemented. We wrote down the dates and continued to review other options.
After the show they set up a regular meeting with us to review the releases and provide feedback. They were hitting every deadline exactly as they said they would be.
Eventually we got to a point where they delivered on their promises and we had everything we needed to transition.
A lot of companies say they'll make changes or have features available, Goose is actually executing and there's nothing better than working with a team that can execute.
Pros
Online booking Engine: This software was built with the customer experience in mind when it comes to online booking and it really shows. Most of the software in our industry has a clunky online booking experience. This is not the case in Goose where you can very nicely present everything your facility has to offer to customers. It is also very easy to use on the admin side, so you can make changes on your own and test out new offerings. Additionally there are a ton of tools you can use for occupancy/price optimization.
Ease of Use: The system is very easy to use and is being improved weekly. We have implemented this software in 6 locations and the feedback from staff at every location has been that it is very easy to learn and use. Implementing has required a single day with a few hours of training at each location and minimal follow up after.
Speed: Our previous system would consistently crash and severely bog down during busy periods (weekends/Holidays). Goose has been VERY stable. It has not "timed out" or crashed a single time since we started using it.
Future Roadmap: Goose has been very up front about their future plans for development which are very exciting. We analyzed every option before deciding to go with goose and in addition to the other things I listed, their plans for the future were why we made the decision. They are not just throwing around ideas. They have a development schedule and they meet their deadlines. They also meet with us regularly for feedback and are delivering changes and improvements on a regular basis in between the scheduled upgrades.
Cons
Goose meets all of our needs, we offer Boarding, Daycare and Training.
Reasons for Choosing Goose
Speed, Ease of use, Customer Service, Better online booking experience.Switched From
PawLoyalty Pro SoftwareReasons for Switching to Goose
Multilocation Support, Online Booking Engine, Price Optimization, Ease of use, Speed & Stability, Future Roadmap, Ability to set and meet deadlines.Goose FAQs
Below are some frequently asked questions for Goose.Q. What type of pricing plans does Goose offer?
Goose offers the following pricing plans:
- Starting from: US$150.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Goose?
Goose has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Goose support?
Goose supports the following languages:
English
Q. Does Goose support mobile devices?
Goose supports the following devices:
Q. What other apps does Goose integrate with?
We do not have any information about what integrations Goose has
Q. What level of support does Goose offer?
Goose offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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