Klearcom

4.8 (10)
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Domestic IVR Mapping In Over 100+ Countries

About Klearcom

Experience real-time toll and toll-free number testing with Klearcom’s single-test SaaS platform, featuring fixed line/GSM, no installation, and 24/7 triage.

Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 100+ countries.

Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers.

We enable our customers to benchmark local performance in over 100+ countries, revealing blind spots in domestic IVR performance and enhancing the global customer experience one conversation at a time.

Key platform advantages include measuring audio quality at each call stage, IVR/speech bot testing in 100+ countries, and speech intent testing in 100+ languages. For example, when a user says a drug name on a Pfizer IVR in Japanese, our platform ensures the speechbot understands the intent and transfers the call correctly.

The biggest advantage is that our platform requires zero integration with customer systems—just provide the number, and Klearcom handles the rest.


Key benefits of Klearcom

Experience real-time toll and toll-free number testing with Klearcom’s single-test SaaS platform, featuring fixed line/GSM, no installation, and 24/7 triage.

Automated Testing for IVR and Toll-Free Numbers: Klearcom provides an automated testing platform that continuously monitors IVR systems and toll-free numbers to ensure they are always operational. This proactive approach helps identify and resolve issues before they impact customers, enhancing the reliability and efficiency of contact centers.

Comprehensive Monitoring and Analytics: The platform offers comprehensive monitoring and analytics, giving contact center managers real-time visibility into the performance of their IVR and toll-free systems. This data-driven approach enables quick identification of bottlenecks and issues, facilitating faster resolution and better decision-making.

Global Testing Capability: Klearcom’s solution can test toll-free numbers and IVR systems from various global locations, ensuring that they are accessible and functioning correctly for customers worldwide. This global reach is crucial for multinational companies that need to provide consistent and reliable service across different regions.

Integration with Existing Systems: The platform easily integrates with existing contact center infrastructure, making it a seamless addition to current operations. This compatibility reduces the need for extensive changes or disruptions during implementation, allowing for quick and efficient adoption.

AI-Driven Insights: Klearcom leverages artificial intelligence to analyze call data and provide actionable insights. These AI-driven insights help contact centers optimize their IVR menus, improve call routing, and enhance overall customer experience.

Proactive Issue Resolution: The solution’s proactive approach to issue resolution means that potential problems are detected and addressed before they affect customers. This reduces downtime and ensures a smooth and uninterrupted customer service experience.

User-Friendly Dashboard: Klearcom provides a user-friendly dashboard that presents key metrics and insights in an easily understandable format. This allows contact center managers to quickly grasp the status of their systems and take necessary actions without delving into complex technical details.

Customizable Testing Scenarios: The platform allows for customizable testing scenarios tailored to the specific needs of the contact center. This flexibility ensures that the tests are relevant and cover all critical aspects of the IVR and toll-free systems.


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Starting Price

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Reviews

Overall rating

4.8 /5
(10)
Value for Money
4.8/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
5/5

Already have Klearcom?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 10
Jack
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Remote Testing with a Global Reach

Reviewed on 2024/08/07

Very positive. The klearcom product has allowed my team and the NOC to significantly shorten the...

Very positive. The klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.

Pros

Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.

Cons

A little difficult to navigate initially due to all the acronyms. But I quickly adapted

Anthony
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gold Star Klearcom

Reviewed on 2024/10/16

Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership...

Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!

Pros

Klearcom's team was very easy to work with and very accommodating. [sensitive content hidden] and team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.

Cons

Klearcom's reporting is less than we'd like but they have made adjustments and accommodations for us while working the applications to meet our expectations and needs.

Jeremy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Klearcom provides a strong automated solution for the manual task of test calls

Reviewed on 2024/08/08

Pros

Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience

Cons

Dashboards aren't intuitive unless you're a expert on the system

Dries
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BICS Review Dries Deley

Reviewed on 2024/08/13

only positive so far, from onboarding towards the current operational day to day support

only positive so far, from onboarding towards the current operational day to day support

Pros

Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication

Cons

coverage, as we would like to have all countries available ;)
but this is work in progress, Klearcom expanding their reach

Matthew
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support

Reviewed on 2024/07/26

I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time...

I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.

Pros

What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.

Cons

I have no dislikes to report about Klearcom; my experience with both the app and the team has been entirely positive.

Showing 5 reviews of 10 Read all reviews

Klearcom FAQs

Below are some frequently asked questions for Klearcom.

Klearcom offers the following pricing plans:

  • Starting from: US$0.01/year
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Klearcom for pricing details.

Klearcom has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Klearcom supports the following languages:

Arabic, Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese

Klearcom supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Klearcom integrates with the following applications:

HubSpot CMS Hub, Jira Align, PagerDuty, SNMP .Net Component, ServiceNow IT Service Management, ServiceNow Problem Management, Zoho CRM Plus

Klearcom offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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