Sapling

4.6 (11)
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AI-writing assistant to help compose personalized responses

About Sapling

Sapling is a language-model copilot designed to enhance the efficiency and effectiveness of customer-facing teams. The platform integrates with various customer relationship management (CRM) and messaging platforms, providing real-time suggestions to help sales, support, and success teams create personalized responses.

Sapling enables users to retrieve responses from a team's knowledge base, allowing agents to respond to customer inquiries via suggested responses. It allows teams to define custom settings for compliance and content governance, while quality scoring and error reports help managers identify coaching opportunities and drive continuous improvement.


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Reviews

Overall rating

4.6 /5
(11)
Value for Money
3.7/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4/5

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Showing 5 reviews of 11
Muhammad
Muhammad
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Sapling

Reviewed on 2022/07/15

Sapling is the best tool for HR to manage the workflow of the companies. It is used by most...

Sapling is the best tool for HR to manage the workflow of the companies. It is used by most mid-market agencies. It helps the HR team support data-driven decisions.

Pros

Time management as we upcoming task can schedule
To do list can track
onboarding workflow management

Cons

the org chart takes a lot of time to load
log in after every 30 minutes is not good

Christian
Overall rating
  • Industry: Publishing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Impressive AI writing assistant and Customer relationship management software

Reviewed on 2022/02/04

Very satisfied since the features provided by the software fit all our needs in publications. I...

Very satisfied since the features provided by the software fit all our needs in publications. I wish there could be a Safari version.

Pros

Easy to use and quick download.
It understands the writing context better than competition like grammarly.
Sapling Suggest™ and Autocomplete Everywhere™ features making outstanding and outmatch the competition by making sure all needs are met to the user.
Beyond grammar errors corrections, many pro features are also tailored for professionals who work with customers.

Cons

The support of browsers is limited and no support for Safari web browser for MacOS users

Verified Reviewer
Overall rating
  • Industry: Packaging & Containers
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible sales support

Reviewed on 2022/06/02

We were in conversation for 5 days where our developers spent precious time on integrating the API...

We were in conversation for 5 days where our developers spent precious time on integrating the API with our product, and finally after sending out multiple reminders were told that "they have other customers" and we "are not a priority".
Have no idea how big of a firm they are, but absolutely horrified with this level of customer support and query handling in 2022!!

Technically you might be ok, but as a potential customer, I would never trust Sapling AI ever with this level of support.

Finally decided to go ahead with Languagetool.org (would have loved if Grammarly API is out of beta)

Pros

Would have loved this;but couldn't get past the absolutely horrendous sales support we received

Cons

Pathetic customer handling and support. Have no regard for customer satisfaction!!

Response from Sapling Intelligence

Unfortunately this is an inbound prospect who incessantly contacted us. He and an associate sent 6 contact form requests / emails in 2 days despite us responding to the first 3. They were looking for multilingual support (additional languages to what we supported). We said during an intro call we'd try and implement more languages soon, but as a team got caught up with other tasks. They then sent 4 more followups in 3 days. We never received/accepted any compensation. The prospect even claimed "I am feeling ghosted" even though this required us to add new product features, and he himself says we were in conversation for a total of 5 days.

Chris
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Sapling Review

Reviewed on 2022/04/05

Good when using online works very well, not practical at all when using outlook. I do a lot of...

Good when using online works very well, not practical at all when using outlook. I do a lot of emails so for me it’s not a positive experience.

Pros

Worked very well in the company’Workplace”, a lot better than the product “Grammarly”

Cons

Not practical to use in “Outlook” having to activate Sapling is a pain, then having to turn off so email you send doesn’t have highlighted boxes through the email. I feel this product is not completed in this application.

Lisa
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2022/05/17

Great experience.

Great experience.

Pros

Easy, reliable and really assists in proofreading other writing assignments.

Cons

Can't find my subscription to change my billing information

Showing 5 reviews of 11 Read all reviews

Sapling FAQs

Below are some frequently asked questions for Sapling.

Sapling offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Sapling has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Sapling supports the following languages:

English

Sapling supports the following devices:

We do not have any information about what integrations Sapling has

Sapling offers the following support options:

24/7 (Live rep), Chat

Related categories

See all software categories found for Sapling.