MRI Residential Management

Even though training was a choice I learned to use it by navigating by myself and at my pace . All the tools are in the right spot, when changing companies the MRI I found was more evolved with different tools but still the same easy access to all I Needed

One thing I didn’t like is that when leases for one particular case for instance a 3 months lease , if the company doesn’t provide it then MRI won’t do it , the whole system has to offer it all

MRI offers quite a wide array of modules and services and partners with virtually all industry leaders in areas where there is no native solution. Their analytics and network of professional services team members is of great value.

The dual interface (Windows and Web) complicates deployment and support. While the web application is scheduled to receive a more intuitive interface and search option, this is years behind and still does not address the need for the Windows application, which I was dismayed to learn is not really receiving any enhancements or a refresh. Communicating with support is a nightmare, especially with regards to long-standing cases. Even if a tech is assigned to a case, the customer is not allowed to contact this person directly by phone or email. In the event that an issue worsens and requires immediate assistance, it can be virtually impossible to get back to the individual already aware of the case. IRs can also go on for years without being addressed which clearly and negatively impacts the flow of business. Overall, it just seems the sales team is always quick, responsive, and always willing to lend extra effort while support and development can range anywhere from attentive and professional to evasive and impolite.

I like that they are continuing to improve the product and hopefully give us everything we need. I like that they give you upgrades without having to make it yourself, and I definitely like that they changed MRI web so that it was more commercial focused versus residential.

When we purchased and went live with the product, we were promised things that the software didn't have. I believe that was in the hopes that it would have that eventually.

I wish there was a way to view multiple resident accounts at once. Also, I wish you could adjust view settings, for example when you type a resident's apartment number I wish their phone number and email address would pop right up.