AltaPoint

3.9 (15)
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Medical practice management and billing software

About AltaPoint

AltaPoint is a medical practice management and billing software designed to help healthcare providers streamline operations. The software offers a centralized platform that provides access to a wide range of essential practice management functionalities, including patient information, billing and ledgers, notes, documents, family member details, reminders, appointments, and images.

The software's multi-provider scheduling feature enables practices to manage schedules for all staff and resources, ensuring coordination and optimal resource utilization. AltaPoint's insurance billing capabilities allow practices to bill primary, secondary, and tertiary insurance providers, with the flexibility to choose claims clearing house or utilize one of the software's select partners. The patient billing module offers customizable statements, enabling practices to create professional-looking documents with personalized layouts, fonts, logos, labels, and dunning messages. Additionally, the software supports multiple fee schedules, automatically handling pro bono, discounted, contracted, and standard billing rates.

AltaPoint's comprehensive reporting suite includes a wide range of managerial reports, such as transaction journals, patient ledgers, client and insurance aging, and practice analysis, providing valuable insights to support informed decision-making. The software also offers integrated electronic prescribing (e-Prescribe) functionality, powered by MDToolbox.


Key benefits of AltaPoint

  • Cloud-based practice management software accessible from anywhere
  • Handles patient scheduling, billing, e-prescribing, and reporting
  • Integrates electronic health records and document management
  • Customizable features like statements, fee schedules, and layouts
  • Award-winning e-prescribing integration with Surescripts
  • Affordable pricing starting at $99/month

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    Reviews

    Overall rating

    3.9 /5
    (15)
    Value for Money
    2.8/5
    Features
    3.6/5
    Ease of Use
    3.9/5
    Customer Support
    3.7/5

    Already have AltaPoint?

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    Showing 5 reviews of 15
    Elizabeth
    Overall rating
    • Industry: Medical Practice
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ALTAPOINT MEDICAL Software Multi-User and Single-User Experience

    Reviewed on 2016/11/17

    I have used Altapoint Medical - The Patient Accounting, MANAGEMENT software since 1999. I have...

    I have used Altapoint Medical - The Patient Accounting, MANAGEMENT software since 1999. I have found the software the most user friendly of all of the programs I have tried and unwisely spent many dollars unnecessarily.
    I never had to pay for on site training. I did pay for initial backup support time for a few months in 1999.
    The multi user software has away of making all staff accountable and work as a team.
    I purchased one upgrade in about 2012 and went to a single user license with my downsizing for family reasons. I had no problems.
    I have also used APEX EDI clearing House since my inception with Altapoint. I have more support and one on one help with APEX EDI than any one can imagine with getting all ERA'S in one sight. I continue to pay a monthly fee for all clearing House services & support I need.
    I will always be thankful for the opportunity to work with both Altapoint Medical & APEX EDI. In today's times it is hard to feel you have a partner with your best interest in mind. My Altapoint Patient Management system has always made me feel I truly worked with a dedicated Team.

    Pros

    Not paying monthly fees for use of a Medical Billing software that can be purchased. Today every one is making money off of patient care, I preferred to buy the software like any Microsoft Office software & pay for support if needed. Microsoft send free upgrades constantly and offers free support. With the onset of HIPPA, constant changes in federal regulations mandating use of new hardware and software to be able to provide care for patients, along with reimbursement rates less than those of 1990 continues. Consider all if not most Medical Patient Management Software vendors now want Physicians to sign contracts for monthly fees. My Altapoint - Apex EDI system may be one of the few software Merchants not praying on practices charging monthly contract fees to use software that should be purchasable for a small fee.

    Cons

    Altapoint may want to offer monthly fees and cloud based services as other Medical Software Merchants do soon. I would encourage every one to ask about purchase prices for what ever "license" offered. Get copies of "Owner's Manuals" as part of the software even if downloadable.
    Ask about support service fees separately. Should you really need them from a quality Company product?t. Consider the last time you payed Microsoft for an update.

    Brett
    Overall rating
    • Industry: Medical Practice
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 5.0 /10

    Good software but a bit outdated and has no EHR

    Reviewed on 2018/08/08

    Good starter software because the company will walk you thru whatever and whenever.

    Good starter software because the company will walk you thru whatever and whenever.

    Pros

    The support from the company is amazing. They are always there to help and if not they will get back with you quickly.

    Cons

    Its the same price as most others out there and doesn't have all the bells and whistles. Only reason we changed was because of the want for EHR.

    Paul
    Overall rating
    • Industry: Medical Practice
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Your software is terrible

    Reviewed on 2016/10/14

    I have had your software for 14 years and up until the company was bought out from the original...

    I have had your software for 14 years and up until the company was bought out from the original owners in Salt Lake City, it was a good software program. After the sale the software and the customer service got a lot worse. In the past year the updates that I have downloaded have eliminated features of previous versions that worked without a problem. Features like carrying a diagnosis forward, and symptom dates would flow seamlessly to the following month. Now the new versions you can't get that to happen on all patients. I called the company on numerous occasions and their response was I was wrong that it never did that before. I had the tech person on my computer and showed him how it did on some patients and not others and he relented and agreed that it was not working properly. I allowed him to copy my patient file and he told me he would work on it and get back to me. He never got back to me and it is now a month later. Instead I got an email from a supervisor that I need more training. I have been using the software for 14 years. I know how it works and I don't need to be trained. Horrible customer service! Horrible!!!!!

    Pros

    nothing

    Cons

    everything

    Rick
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Reviewed on 2013/09/18

    I think that the AltaPoint software is very easy to use. I only use it for billing though. I have...

    I think that the AltaPoint software is very easy to use. I only use it for billing though. I have version 11.00.34 now, which has now been upgraded to version 14. This is the second time I have purchased AltaPoint. I have been using AltaPoint for about 12 years.

    The implementation from me hosting my system to online was easy. There are a couple of things that need to be fixed, such as the forms do not print right. Hopefully it won't be too long to have these issues resolved. The staff has been helpful in trying to fix these things and are trying to get IT help involved for more major fixes.

    It's very nice to have the system online because you can access it from anywhere.

    Patty
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Reviewed on 2013/09/13

    In relation to various PM and EHR's out there, this system is quick, efficient, easy to install and...

    In relation to various PM and EHR's out there, this system is quick, efficient, easy to install and train, and reliable. I believe the AltaPoint product has for years been reliable, and we always seem to come back to it. All of the additional bells and whistles many other products offer are not typically utilized in the end when put into operation.

    AltaPoint's functionality helps get staff proficient quickly. The learning curve and months of learning and adjusting is eliminated - almost entirely. We have played with hosted and local services and both run like a charm. Most especially when working with Intuitive Solutions as their reseller and support unit!!

    Showing 5 reviews of 15 Read all reviews

    AltaPoint FAQs

    Below are some frequently asked questions for AltaPoint.

    AltaPoint has the following typical customers:

    11–50, 51–200, 201–500

    AltaPoint supports the following languages:

    English

    AltaPoint supports the following devices:

    We do not have any information about what integrations AltaPoint has

    We do not have any information about what support options AltaPoint has

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