Maqsam

About Maqsam
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks. Key features include speech-to-text, automatic speech recognition, searchable text, dashboards, and more.
Maqsam assists with Arabic call transcription, insight and report generation, artificial intelligence (AI) modeling, and more. The platform integrates with various third-party software such as Zoho, Hubspot, Salesforce, zendesk, Salesloft, Hubspot, Pipedrive, and Freshdesk.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Office or via phone call
Reviewed on 2024/08/13
Great platform to enhance and control the customer service and the employees
Great platform to enhance and control the customer service and the employees
Pros
Great KPI's , applications on IOS and android , AI emojis
Cons
No Hotline number , but over all all things are great
Alternatives Considered
UmnicoReasons for Switching to Maqsam
easy , more features and the whole team are well trained on it- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maqsam Pros and Cons
Reviewed on 2024/10/16
My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny
My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny
Pros
Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them
Cons
sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Not good at all.
Reviewed on 2024/10/13
Not good at all
For me, it has many problems.
Not good at all
For me, it has many problems.
Pros
It records calls, and we can listen to them after the call without needing to be an admin.
Cons
*It disconnects frequently during calls, regardless of the internet strength.
*The client cannot call back and be redirected to the person they initially spoke to.
*The sound is delayed.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Calling Improvements
Reviewed on 2024/10/14
good but needs some improvements in calling stability and also you need to inform all the clients...
good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software
Pros
the useful interface for calling and the useful dashboard
Cons
quality of the ongoing calling for some African countries
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Appreciate your care and support
Reviewed on 2024/08/13
Awesome system and i already recommended to everyone looking for smooth and non stopping service
Awesome system and i already recommended to everyone looking for smooth and non stopping service
Pros
Customer service team and quick response and resolve the issues
Cons
Account manager quick response and support
Maqsam FAQs
Below are some frequently asked questions for Maqsam.Q. What type of pricing plans does Maqsam offer?
Maqsam offers the following pricing plans:
- Starting from: US$45.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Maqsam?
Maqsam has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Maqsam support?
Maqsam supports the following languages:
Arabic, English
Q. Does Maqsam support mobile devices?
Maqsam supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Maqsam integrate with?
Maqsam integrates with the following applications:
Freshdesk, HubSpot CRM, Pipedrive, SalesLoft, Zendesk Suite, Zoho CRM Plus
Q. What level of support does Maqsam offer?
Maqsam offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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