Maqsam

4.5 (11)
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Cloud and mobile-based contact center solution

About Maqsam

Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks. Key features include speech-to-text, automatic speech recognition, searchable text, dashboards, and more.

Maqsam assists with Arabic call transcription, insight and report generation, artificial intelligence (AI) modeling, and more. The platform integrates with various third-party software such as Zoho, Hubspot, Salesforce, zendesk, Salesloft, Hubspot, Pipedrive, and Freshdesk.


Images

Maqsam Software - Call Center Intelligence: Make winning decisions with complete insights and metrics from your call center interactions.
Maqsam Software - Live Dashboard: Sit back and watch the traffic flow in real-time, allowing you to take action with no delays .
Maqsam Software - Call Transcription: Use keywords to find the right recording without the hassle of going over all your call recordings.
Maqsam Software - Call Summary: Get automated concise summaries for your calls.
Maqsam Software - WhatsApp Messaging: Connect Maqsam with your WhatsApp Business and streamline your organization messaging.
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Maqsam video
Maqsam Software - Call Center Intelligence: Make winning decisions with complete insights and metrics from your call center interactions.
Maqsam Software - Live Dashboard: Sit back and watch the traffic flow in real-time, allowing you to take action with no delays .
Maqsam Software - Call Transcription: Use keywords to find the right recording without the hassle of going over all your call recordings.
Maqsam Software - Call Summary: Get automated concise summaries for your calls.
Maqsam Software - WhatsApp Messaging: Connect Maqsam with your WhatsApp Business and streamline your organization messaging.

Not sure about Maqsam? Compare with a popular alternative

Maqsam

4.5 (11)
VS.

Starting Price

US$45.00
month
US$7.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

41
51

Integrations

6
11

Ease of Use

4.7 (11)
4.5 (6)

Value for Money

4.4 (11)
4.4 (6)

Customer Service

4.7 (11)
4.3 (6)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.5 /5
(11)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

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Showing 5 reviews of 11
qais
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Office or via phone call

Reviewed on 2024/08/13

Great platform to enhance and control the customer service and the employees

Great platform to enhance and control the customer service and the employees

Pros

Great KPI's , applications on IOS and android , AI emojis

Cons

No Hotline number , but over all all things are great

Alternatives Considered

Umnico

Reasons for Switching to Maqsam

easy , more features and the whole team are well trained on it
Jennifer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maqsam Pros and Cons

Reviewed on 2024/10/16

My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

Pros

Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them

Cons

sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile

Karima
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not good at all.

Reviewed on 2024/10/13

Not good at all
For me, it has many problems.

Not good at all
For me, it has many problems.

Pros

It records calls, and we can listen to them after the call without needing to be an admin.

Cons

*It disconnects frequently during calls, regardless of the internet strength.
*The client cannot call back and be redirected to the person they initially spoke to.
*The sound is delayed.

Eslam
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Calling Improvements

Reviewed on 2024/10/14

good but needs some improvements in calling stability and also you need to inform all the clients...

good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software

Pros

the useful interface for calling and the useful dashboard

Cons

quality of the ongoing calling for some African countries

Ahmed
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Appreciate your care and support

Reviewed on 2024/08/13

Awesome system and i already recommended to everyone looking for smooth and non stopping service

Awesome system and i already recommended to everyone looking for smooth and non stopping service

Pros

Customer service team and quick response and resolve the issues

Cons

Account manager quick response and support

Showing 5 reviews of 11 Read all reviews

Maqsam FAQs

Below are some frequently asked questions for Maqsam.

Maqsam offers the following pricing plans:

  • Starting from: US$45.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Maqsam has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

Maqsam supports the following languages:

Arabic, English

Maqsam supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Maqsam integrates with the following applications:

Freshdesk, HubSpot CRM, Pipedrive, SalesLoft, Zendesk Suite, Zoho CRM Plus

Maqsam offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Maqsam.