---
description: Learn how Engaige can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Engaige Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Engaige](/software/2077963/engaige)

# Engaige

Canonical: https://www.getapp.za.com/software/2077963/engaige

> Engaige is a revolutionary AI-powered customer experience platform designed to supercharge your support team. It automates complex customer service cases, reducing costs by up to 80% and increasing customer satisfaction. Engaige's AI Agent Assist feature makes human agents twice as efficient by providing relevant content and recommendations, while the Solve \&amp; Support module fully automates ticket resolution to deliver instant support.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Engaige

\- 80% Decrease in Time to Resolution&#10;- 20% Conversion Uplift&#10;- 80% Cost Reduction

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Helloprint

## Commercial Context

- **Starting Price**: US$10 000,00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English
- **Available Countries**: Belgium, Netherlands, United Kingdom, United States

## Features

- Customer Communication
- Customer Support
- Generative AI
- Knowledge Base Management
- Knowledge Management
- Natural Language Processing
- Support Ticket Management
- Tagging
- Ticket Management

## Integrations (7 total)

- Dixa
- Freshdesk
- Gmail
- Intercom
- Kustomer
- Trengo
- Zendesk Suite

## Category

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software)
- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)
- [Virtual Assistant Tools](https://www.getapp.za.com/directory/3844/virtual-assistant/software)
- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)

## Alternatives

1. [Forethought](https://www.getapp.za.com/software/2056046/forethought) — 4.5/5 (11 reviews)
2. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [Intercom](https://www.getapp.za.com/software/91379/intercom) — 4.5/5 (1131 reviews)
5. [Sprinklr](https://www.getapp.za.com/software/100180/sprinklr) — 4.3/5 (90 reviews)

## Reviews

### "Enorme efficiëntieslag en kostenbesparing" — 5.0/5

> **Joeri** | *31 January 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Voor een van mijn opdrachtgegevers ben ik in contact gekomen met Engaige. De opdrachtgever zit midden in een enorme groei en daar komen natuurlijk ook de nodige uitdagingen bij kijken. Een daarvan is het snel opschalen van hun klantenservice terwijl de service kwaliteit behouden blijft. Met het generatieve AI-platform voor klantenondersteuning van Engaige hebben we dit probleem niet alleen direct weten te tackelen, maar hebben we daarnaast ook een mooie groei in sales gezien door 24/7 klantenservice aan te kunnen bieden, zonder dat hier een medewerker aan te pas hoeft te komen. Een absolute must dus voor grote en snel groeiende ondernemingen\!
> 
> **Cons**: Tot nu toe heb ik geen minpunten kunnen vinden. We zijn echt onder de indruk van de software van Engaige en kijken ernaar uit om steeds intensiever gebruik te gaan maken hiervan.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2077963/engaige)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/engaige/> |
| en-AE | <https://www.getapp.ae/software/2077963/engaige> |
| en-AU | <https://www.getapp.com.au/software/2077963/engaige> |
| en-CA | <https://www.getapp.ca/software/2077963/engaige> |
| en-GB | <https://www.getapp.co.uk/software/2077963/engaige> |
| en-IE | <https://www.getapp.ie/software/2077963/engaige> |
| en-NZ | <https://www.getapp.co.nz/software/2077963/engaige> |
| en-SG | <https://www.getapp.sg/software/2077963/engaige> |
| en-ZA | <https://www.getapp.za.com/software/2077963/engaige> |
| fr | <https://www.getapp.fr/software/2077963/engaige> |
| fr-BE | <https://fr.getapp.be/software/2077963/engaige> |
| fr-CA | <https://fr.getapp.ca/software/2077963/engaige> |
| nl | <https://www.getapp.nl/software/2077963/engaige> |
| nl-BE | <https://www.getapp.be/software/2077963/engaige> |

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