Retino

About Retino
Retino is a cloud-based returns management solution that helps online merchants or eCommerce businesses process multiple returns. The embedded portal guides customers through case registration, while the reverse shipping options allow for order pick-ups and parcel shop drop-offs.
Retino keeps customers informed throughout the process with automated emails and tracking pages. The centralized administration dashboard provides merchants with a detailed history of every return case, including communication, status changes, refunds, and shipping details.
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Reviews
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- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Retino is saving time, money and brings effectivity to your customer care team.
Reviewed on 2023/05/16
Pros
Retino is a perfect tool for every eshop that wants to have the best customer care experience. Especially when there is a problem with your delivery, you need to prove to your customers, that they matter and that the proces of helping them is important to you. With Retino they go throuh smooth process, and they are informed about what the next steps are and they can give you rating at the end, which gives you a great feedback about your customer care team. If you want to work efficiently and save massive amount of time Retino is definitely a great service for every eshop.
Cons
I can't come up with anything negative really.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ultimate all-in-one tool for returns processing
Reviewed on 2024/08/12
Without Retino, we would have to develop the whole return tool for our own. Retino is very focused...
Without Retino, we would have to develop the whole return tool for our own. Retino is very focused to be understandable for our customers. And as more and more e-shops use it, is it becoming a standard for customers for whom is easy to orientate in it. If you are searching for the tool that will help you to resolve your returns (and possibly also complaints), Retino is it.
Pros
Retino helped us to cut time spent on processing returns and complaints to one quarter. It is complex and understandable tool that is easy to handle, both, for our employees and our customers. I also appreciate quick and helpful product support.
Cons
The loading time of retino app could be faster. If you learn some routines to be as quick as possible, in your ticket processing, usually you have to wait a few seconds until the page is loaded.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
good experience
Reviewed on 2023/06/07
The retino helped us with faster solving customer service.
The retino helped us with faster solving customer service.
Pros
the most useful thing is overview of each case. Simple user interface.
Cons
I think that retino is very useful APP for customer service without any missing functions.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amerigo/Rituals - Reviews
Reviewed on 2024/08/15
The experience has been very positive and I would recommend Retino to all medium and small e-shops....
The experience has been very positive and I would recommend Retino to all medium and small e-shops. It has made our work much easier.
Pros
Ease of application. Automation of claims.
Cons
I would improve the emails sent to customers graphically and in terms of content.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution for online returns
Reviewed on 2024/08/13
It' a great tool for online returns and customer care.
It' a great tool for online returns and customer care.
Pros
- quick support response
- clear client
- really easy to set up on your website
Cons
- lack of brand customisation
- didn't find any more
Retino FAQs
Below are some frequently asked questions for Retino.Q. What type of pricing plans does Retino offer?
Retino offers the following pricing plans:
- Starting from: €15.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Retino?
Retino has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Retino support?
Retino supports the following languages:
Czech, English, German, Hungarian
Q. Does Retino support mobile devices?
Retino supports the following devices:
Q. What other apps does Retino integrate with?
Retino integrates with the following applications:
Lightspeed eCommerce, PrestaShop, Shopify, Shopware, TheShop
Q. What level of support does Retino offer?
Retino offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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