
About iTOP
iTOP is a cloud-based IT service management (ITSM) and configuration management database (CMDB) platform that helps infrastructure managers and service support leaders manage IT services, optimize customer satisfaction, streamline returns on investments (ROI), and handle compliance.
The platform adapts to the business processes to streamline tasks and operations, enhance service quality, and more. iTop helps businesses address the challenges of modern IT management. Users can deploy new modules and functionalities as per their evolving needs, allowing them to adopt ITIL best practices at their own pace.
Key benefits of iTOP
•CMDB tool: It helps manage infrastructure assets, from servers to applications, ensuring everything stays operational. The tool helps handle changes and resolve incidents using impact analysis to assess the effects on services and contracts.
•Resource efficiency: The tool manages physical and logical assets lifecycle server loads, software licenses, and hardware inventory with a centralized system.
•Multi-channel ticketing system and SLA automation: It enables users to prioritize tasks and keep track of SLA commitments to ensure user satisfaction. It auto-dispatches and monitors tickets across multiple channels such as chat, email, and portal.
•Reporting: Users can generate reports, gain clear visibility into team activity, service levels, and productivity to share with upper management.
•Overview: Businesses get an executive view of the entire IT landscape that enables them to make informed decisions by tracking service contracts, supplier performance, and system reliability.
•Optimized process management: Users can tailor workflows to meet client-specific requirements while maintaining a standardized approach to service delivery. It helps centralize multi-client contracts for efficient tracking and billing.
•Continuous improvement: It helps monitor key performance indicators (KPIs) and optimize processes in real time. It regularly enhances service quality to maintain high levels of customer satisfaction.
•Compliance and risk management: It assists with data governance by complying with regulatory requirements.
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Reviews
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- Industry: Computer Software
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We have fully customized the CMDB module of iTop
Reviewed on 2018/04/02
Pros
The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us.
Cons
Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers.
- Industry: Financial Services
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
LYING CROOKS!!
Reviewed on 2024/01/21
Cons
You don't SELL YOU "FREE VERSION"; MUCH LESS ALSO THEN CALL IT THE "PRO VERSION" YOU CROOKS.
Response from Combodo
Hello,
Are you sure you're on the right product ? There are many different software called "iTop".
Our iTop is not an alternative to IBM SPSS Statistics, it is not a statistical tool.
Moreover, iTop is an open source solution that you can download freely from sourceforge.
Could you please check ?
Thank you a lot,
Regards,
Léonie at Combodo
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don’t download this. You lose control of your computer.
Reviewed on 2023/06/23
A NIGHTMARE. HOPING THEY DIDN’T DRLETE MY DATA WHICH THEY DO. Nightmare. Can’r even see if they...
A NIGHTMARE. HOPING THEY DIDN’T DRLETE MY DATA WHICH THEY DO. Nightmare. Can’r even see if they lost my data.
Pros
Don’t like it at all a dangerous product unless you are going out if business. Loses data it says
Cons
Stops you from browsing or accessing any sites including email or working online.
Response from Combodo
Dear Adele T.,
Are you sure that you are posting on the right product ? There are several products called iTop.
Ours is an IT service management platform. There aren't any case where iTop would prevent you from browsing nor accessing any site.
Could you please check ?
Regards,
Léonie from iTop
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
iTOP: The perfect software to manage your IT assets efficiently
Reviewed on 2023/03/28
I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my...
I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my overall experience has been very positive. iTOP is a powerful and versatile tool that offers a wide range of features to effectively manage my IT infrastructure.What I particularly like about iTOP is its ease of use and intuitive interface. The software is easy to navigate and understand, even for novice users. The initial setup can be a bit complex, but once you understand how it works, everything becomes much easier.iTOP is also very customizable, which is very helpful in tailoring the software to my specific needs. I was able to customize many features to better suit my business needs.In addition, I appreciate the wide range of features that iTOP offers, including incident management, change management, asset management, problem management and more. Everything is integrated into one software package, making it easy to manage my company's IT infrastructure.
Pros
I have been using iTOP to manage my company's IT infrastructure for several months and I am very satisfied with it. Here are the aspects I have appreciated the most:Intuitive user interface: iTOP has a user-friendly interface that is easy to navigate. This allowed me to quickly find the features I needed and perform IT infrastructure management tasks in no time.Customization: iTOP is very flexible and allows me to customize the features to my specific needs. This has allowed me to adapt iTOP to my work environment for more efficient management of my IT resources.Advanced features: iTOP has advanced features for IT resource management, such as incident management, problem management, change management, configuration management, etc. This has allowed me to manage all IT infrastructure activities centrally, which has simplified and accelerated my daily tasks.Quality technical support: The technical support provided by iTOP is excellent. The technicians are quick to respond and have a thorough knowledge of the software, which has enabled me to quickly resolve the problems I have encountered.
Cons
Limited customisation: although iTOP offers customisation options, some features cannot be changed or customised, which can be frustrating. I would like to be able to further customize some features to better suit my specific needs.

- Industry: Internet
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very intuitive software for ITIL processes. Includes options for Incidents, Configuration ...
Reviewed on 2017/10/12
The initial investment was very low and we were able to use the software for all the ITIL processes...
The initial investment was very low and we were able to use the software for all the ITIL processes supported.
Pros
. The software setup process is very easy,
. It can be customized any way you need for small and medium sized companies,
. The management dashboards can also be customized easily.
. The import and export functions are flexible are allows fine grain adjustments.
Cons
. The initial setup of the processes can be lengthly if there is missing information for the organization to be customized.
. There is no auto assignment during the ticket's creation.
iTOP FAQs
Below are some frequently asked questions for iTOP.Q. What type of pricing plans does iTOP offer?
iTOP offers the following pricing plans:
- Pricing model: Free Version
- Free Trial: Available
For iTop on premise, please contact Combodo for pricing details, so we can adjust it to your demand. For iTop SaaS : - iTop Free is... free ! - iTop Team starts at 100€ (tax excl.) per month for 5 agents - iTop Tailored depends on many factors, so please contact us for a detailed pricing You can a recap on : https://www.itop-saas.com/en/#offers
Q. Who are the typical users of iTOP?
iTOP has the following typical customers:
11–50, 51–200, 201–500, 501–1,000
Q. What languages does iTOP support?
iTOP supports the following languages:
Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish, Traditional Chinese, Turkish
Q. Does iTOP support mobile devices?
iTOP supports the following devices:
Q. What other apps does iTOP integrate with?
We do not have any information about what integrations iTOP has
Q. What level of support does iTOP offer?
iTOP offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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