kapptivate

4.6 (5)
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AI-enabled QA testing and monitoring plaform

About kapptivate

Kapptivate is an all-in-one platform built to optimize digital service quality through intelligent synthetic testing and monitoring. Trusted by industry leaders in the telecom, mobile banking, insurance, and retail sectors, the system empowers teams across marketing, product management, QA, and DevOps to achieve digital performance.

Kapptivate uses automation and algorithms to automate test cases across multiple digital channels, including web browsing, APIs, mobile applications, SMS, voice/IVR, and USSD. Its AI-driven testing capabilities help QA teams focus on high-priority issues by handling repetitive tasks. It provides real-time monitoring of performance and availability of digital services, offering alerts on any detected anomaly, whether minor or critical, before users are impacted.

Kapptivate is designed for integration with existing infrastructure and is compliant with GDPR standards, ensuring user data protection. With an intuitive interface and configuration options, the platform is accessible to both technical and non-technical teams, fostering collaboration and alignment across departments.


Key benefits of kapptivate

• Synthetic testing: Kapptivate’s AI-driven testing automates test scenarios across all digital channels including web browsing, APIs, mobile applications, SMS, Voice/IVR and USSD.

• Monitoring: Kapptivate monitors digital services in real time, detecting anomalies before they impact users. This proactive approach ensures that issues are identified and resolved promptly, protecting customer experience and minimizing downtime.

• Multi-channel coverage: Kapptivate supports comprehensive monitoring and testing across Web, API, mobile applications, SMS, USSD, and voice channels.

• Integration and deployment: No-code deployment and seamless integration along with being GDPR-compliant

• Real-time alerts: Kapptivate provides alerts to designated teams when any anomaly is detected, allowing for immediate action.

• Collaboration: Built to support teams across marketing, product, QA, and DevOps departments. Kapptivate fosters collaboration through a centralized platform.

• Scalable for large enterprises: Kapptivate is optimized for enterprises with high volumes and complex digital operations, providing scalable solutions that meet the needs of demanding industries.

• Accelerated Time-to-Market: By automating repetitive testing tasks and reducing manual workload, Kapptivate speeds up the release cycle, enabling teams to bring new features and updates to market faster.

• Data-driven decision support: Kapptivate’s insights and reports on service performance and testing results help teams make informed, data-backed decisions to continuously improve user experience.


Images

kapptivate Software - Click on "Record" and browse your service. That's it, your test is ready!
kapptivate Software - Automate all your tests in one click.
kapptivate Software - Fix your bugs faster with detailed, documented test results.
kapptivate Software - Simulate complex multi-channel journeys.
kapptivate Software - Ensure flawless monitoring.
kapptivate Software - Smart alerts: Never miss the ones that really count.
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kapptivate video
kapptivate Software - Click on "Record" and browse your service. That's it, your test is ready!
kapptivate Software - Automate all your tests in one click.
kapptivate Software - Fix your bugs faster with detailed, documented test results.
kapptivate Software - Simulate complex multi-channel journeys.
kapptivate Software - Ensure flawless monitoring.
kapptivate Software - Smart alerts: Never miss the ones that really count.

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Reviews

Overall rating

4.6 /5
(5)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.6/5
Customer Support
4.6/5

Already have kapptivate?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5
erwan
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fully satisfied even after 3 years

Reviewed on 2024/09/13

Support team available quickly and efficiently. They help us mature our E2E strategy. Relationship...

Support team available quickly and efficiently. They help us mature our E2E strategy. Relationship with our business end-users improve thanks to the Kapptivate results

Pros

Reliability, no crash for the past 3 years. Visual monitoring very helpfull for support team. Great user experience with the Kapptivate team

Cons

Need to be a developper to build new monitoring scenario. No versioning but I know it is coming soon.

Alternatives Considered

Dynatrace

Reasons for Switching to kapptivate

the only solution which can manage "old technologies" we still have in our Information System
Hasimbola Tojonirina
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MVola Experience

Reviewed on 2024/10/01

Kapptivate is the eyes for MVola.
Kapptivate help us for migration on testing

Kapptivate is the eyes for MVola.
Kapptivate help us for migration on testing

Pros

- Monitoring Visibiity and details.
- Facilitate go to Market with details
- Dashboard for QOS

Cons

- Design (take Grafana as inspiration)
- Ability to manage device for phone robot (same error coming due to this)

Alternatives Considered

Grafana and elastic

Reasons for Switching to kapptivate

kapptivate is the one who can simulate the live customer experience
Fabrice
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Orange Innovation (tests automatisés et monitoring d'Orange Money)

Reviewed on 2024/10/14

Kapptivate nous accompagne au plus près depuis 10 ans dans l'évolution et le suivi opérationnel du...

Kapptivate nous accompagne au plus près depuis 10 ans dans l'évolution et le suivi opérationnel du service Orange Money dans près de 15 pays (majoritairement en Afrique). L'articulation entre la solution de Testing et de Monitoring (dans une même interface) est très intelligente, ergonomique, et a été la raison de sa rapide prise en main par plusieurs centaines d'utilisateurs au fil des années...

Pros

La double-grande efficacité de la solution sur plusieurs canaux (USSD, smartphones, web API), car sur les 2 volets: le testing automatisé et la supervision active.
En 3ème qualité (après KapptiTesting et Monitoring), la qualité de la solution de no-Code KapptiBuild (qui a réussi à couvrir le besoin en services digitaux locaux d'une dizaine de pays Orange Money)

Cons

Pas d'inconvénients, si ce n'est qu'un support soutenu côté client/intégrateur (ici, nous côté Orange Innovation & filiales pays Orange Money) est recommandé pour bénéficier pleinement des bénéfices qu'offrent les solutions Kapptivate (Testing, Monitoring, la solution No-Code KapptiBuild)

Mamadou Bobo
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Orange Guinée

Reviewed on 2024/09/06

Un outil de monitoring hautement disponible et très réactif / proactif

Un outil de monitoring hautement disponible et très réactif / proactif

Pros

La haute disponibilité, Innovation et la flexibilité

Cons

Le produit ne présente aucune anomalie pour le moment

Yaouba bi
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

kapptivate is good

Reviewed on 2024/09/06

nous sommes tres satisfait du services offert par l'équipe kapptivate

nous sommes tres satisfait du services offert par l'équipe kapptivate

Pros

la barre de cmd USSD et l'accès a distance des smartphone connecté au robot

Cons

absences des données et les point blanc souvent remonté par les robot

kapptivate FAQs

Below are some frequently asked questions for kapptivate.

kapptivate offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

kapptivate has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

kapptivate supports the following languages:

English, French

kapptivate supports the following devices:

kapptivate integrates with the following applications:

Gmail, Microsoft Outlook, Microsoft Teams, ServiceNow Problem Management, Slack, Twilio

kapptivate offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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