kapptivate

About kapptivate
Kapptivate is an all-in-one platform built to optimize digital service quality through intelligent synthetic testing and monitoring. Trusted by industry leaders in the telecom, mobile banking, insurance, and retail sectors, the system empowers teams across marketing, product management, QA, and DevOps to achieve digital performance.
Kapptivate uses automation and algorithms to automate test cases across multiple digital channels, including web browsing, APIs, mobile applications, SMS, voice/IVR, and USSD. Its AI-driven testing capabilities help QA teams focus on high-priority issues by handling repetitive tasks. It provides real-time monitoring of performance and availability of digital services, offering alerts on any detected anomaly, whether minor or critical, before users are impacted.
Kapptivate is designed for integration with existing infrastructure and is compliant with GDPR standards, ensuring user data protection. With an intuitive interface and configuration options, the platform is accessible to both technical and non-technical teams, fostering collaboration and alignment across departments.
Key benefits of kapptivate
• Synthetic testing: Kapptivate’s AI-driven testing automates test scenarios across all digital channels including web browsing, APIs, mobile applications, SMS, Voice/IVR and USSD.
• Monitoring: Kapptivate monitors digital services in real time, detecting anomalies before they impact users. This proactive approach ensures that issues are identified and resolved promptly, protecting customer experience and minimizing downtime.
• Multi-channel coverage: Kapptivate supports comprehensive monitoring and testing across Web, API, mobile applications, SMS, USSD, and voice channels.
• Integration and deployment: No-code deployment and seamless integration along with being GDPR-compliant
• Real-time alerts: Kapptivate provides alerts to designated teams when any anomaly is detected, allowing for immediate action.
• Collaboration: Built to support teams across marketing, product, QA, and DevOps departments. Kapptivate fosters collaboration through a centralized platform.
• Scalable for large enterprises: Kapptivate is optimized for enterprises with high volumes and complex digital operations, providing scalable solutions that meet the needs of demanding industries.
• Accelerated Time-to-Market: By automating repetitive testing tasks and reducing manual workload, Kapptivate speeds up the release cycle, enabling teams to bring new features and updates to market faster.
• Data-driven decision support: Kapptivate’s insights and reports on service performance and testing results help teams make informed, data-backed decisions to continuously improve user experience.
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Reviews
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- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fully satisfied even after 3 years
Reviewed on 2024/09/13
Support team available quickly and efficiently. They help us mature our E2E strategy. Relationship...
Support team available quickly and efficiently. They help us mature our E2E strategy. Relationship with our business end-users improve thanks to the Kapptivate results
Pros
Reliability, no crash for the past 3 years. Visual monitoring very helpfull for support team. Great user experience with the Kapptivate team
Cons
Need to be a developper to build new monitoring scenario. No versioning but I know it is coming soon.
Alternatives Considered
DynatraceReasons for Switching to kapptivate
the only solution which can manage "old technologies" we still have in our Information System- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
MVola Experience
Reviewed on 2024/10/01
Kapptivate is the eyes for MVola.
Kapptivate help us for migration on testing
Kapptivate is the eyes for MVola.
Kapptivate help us for migration on testing
Pros
- Monitoring Visibiity and details.
- Facilitate go to Market with details
- Dashboard for QOS
Cons
- Design (take Grafana as inspiration)
- Ability to manage device for phone robot (same error coming due to this)
Reasons for Switching to kapptivate
kapptivate is the one who can simulate the live customer experience- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Orange Innovation (tests automatisés et monitoring d'Orange Money)
Reviewed on 2024/10/14
Kapptivate nous accompagne au plus près depuis 10 ans dans l'évolution et le suivi opérationnel du...
Kapptivate nous accompagne au plus près depuis 10 ans dans l'évolution et le suivi opérationnel du service Orange Money dans près de 15 pays (majoritairement en Afrique). L'articulation entre la solution de Testing et de Monitoring (dans une même interface) est très intelligente, ergonomique, et a été la raison de sa rapide prise en main par plusieurs centaines d'utilisateurs au fil des années...
Pros
La double-grande efficacité de la solution sur plusieurs canaux (USSD, smartphones, web API), car sur les 2 volets: le testing automatisé et la supervision active.
En 3ème qualité (après KapptiTesting et Monitoring), la qualité de la solution de no-Code KapptiBuild (qui a réussi à couvrir le besoin en services digitaux locaux d'une dizaine de pays Orange Money)
Cons
Pas d'inconvénients, si ce n'est qu'un support soutenu côté client/intégrateur (ici, nous côté Orange Innovation & filiales pays Orange Money) est recommandé pour bénéficier pleinement des bénéfices qu'offrent les solutions Kapptivate (Testing, Monitoring, la solution No-Code KapptiBuild)
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Orange Guinée
Reviewed on 2024/09/06
Un outil de monitoring hautement disponible et très réactif / proactif
Un outil de monitoring hautement disponible et très réactif / proactif
Pros
La haute disponibilité, Innovation et la flexibilité
Cons
Le produit ne présente aucune anomalie pour le moment
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
kapptivate is good
Reviewed on 2024/09/06
nous sommes tres satisfait du services offert par l'équipe kapptivate
nous sommes tres satisfait du services offert par l'équipe kapptivate
Pros
la barre de cmd USSD et l'accès a distance des smartphone connecté au robot
Cons
absences des données et les point blanc souvent remonté par les robot
kapptivate FAQs
Below are some frequently asked questions for kapptivate.Q. What type of pricing plans does kapptivate offer?
kapptivate offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of kapptivate?
kapptivate has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does kapptivate support?
kapptivate supports the following languages:
English, French
Q. Does kapptivate support mobile devices?
kapptivate supports the following devices:
Q. What other apps does kapptivate integrate with?
kapptivate integrates with the following applications:
Gmail, Microsoft Outlook, Microsoft Teams, ServiceNow Problem Management, Slack, Twilio
Q. What level of support does kapptivate offer?
kapptivate offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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