NextMe
About NextMe
NextMe is a virtual waiting room that helps service-based businesses manage their waitlists and queues. With its intuitive features like self-check-in, customizable SMS notifications, and real-time customer engagement, it enables users to eliminate long lines, improve customer retention, and drive revenue.
With NextMe, businesses can efficiently manage waitlists, eliminate long lines, and create positive first impressions for their customers. The virtual waiting room feature also allows users to engage guests in real-time with a customizable virtual waiting page, where they can showcase their brand, promote products, and interact with customers as they check their position in line.
Key benefits of NextMe
• Add and track guests in a clean layout.
• Customize and notify guests with SMS texts.
• Recognize and reward repeat visitors.
• Work seamlessly across multiple devices.
• Let guests join the wait themselves with self-check-in.
• Engage with guests while they wait on your branded virtual waiting room.
• Review analytics reports and export guest lists.
• Schedule and manage appointment bookings alongside walk-ins.
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Reviews
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- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommended!
Reviewed on 2023/02/10
Support and staff are excellent to work with from [sensitive content hidden] on down! [sensitive...
Support and staff are excellent to work with from [sensitive content hidden] on down! [sensitive content hidden] & Thanks for a great service.
Pros
NextME first helped our municipality help get city services running again during the pandemic; keeping our staff and customers safe as possible during spacing precautions. Now after the pandemic, our customers and staff like it better than the old take a number and wait around old school way.
Cons
It is very dependent upon network connectivity so make sure you have a sold and secure network or the app will not refresh in a timely manner.
Response from NextMe
Thank you for your positive feedback! We're always happy to help and glad to hear our waitlist solution is still adding value to your team and customers beyond the pandemic!
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ally Urgent Vet Care
Reviewed on 2024/08/30
Customer Service with NextMe has been really great. John looks into any issues and follows up...
Customer Service with NextMe has been really great. John looks into any issues and follows up appropriately.
Pros
It is user friendly. It does not take long to train the staff on.
Cons
It does not integrate into our software.
Reasons for Switching to NextMe
We were currently using Nextme for our first location.Response from NextMe
Thank you for the positive feedback! We'll be focusing on 3rd party integrations soon (i.e. PIMS) so we'll make sure to follow up accordingly
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Hot Laps Sign Up
Reviewed on 2023/06/12
Great customer service by John.
Great customer service by John.
Pros
That it's ready to go not much modification is needed
Cons
That couldn't have a cap for the queues we made. Which would have allowed consumers to sign up on their own for certain queues.
Response from NextMe
Thank you for your feedback! We're glad to hear your team enjoyed NextMe's easy setup process and customer support.
Regarding capping the number of guests per queue, we have a new version of NextMe that includes this feature request. Please don't hesitate to reach out to your account representative to help you get started.
Thank you again for your honest feedback and we look forward to working with you again in the near future!
- Industry: Events Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great app for events!
Reviewed on 2022/04/27
My company hosted a fan convention with 800+ people and we used NextME to implement a waitlist into...
My company hosted a fan convention with 800+ people and we used NextME to implement a waitlist into our celebrity autograph lines. It 100% transformed the convention game for us, and it removed the unnecessary waiting times that attendees were expecting. It also kept our autograph room calm and organized.
Pros
This product was very easy and intuitive! We were able to teach it to our volunteers quickly. We also loved the customization of adding multiple list types. It works very well for our event.
Cons
There wasn’t anything I disliked about the software. Maybe the ability to remove the quoted time would be nice, but it was great.
Alternatives Considered
WaitwhileReasons for Switching to NextMe
I chose NextME because they offered a one-time event price instead of requiring you to pay monthly and only be allowed a certain number of entries to the waitlist. I loved being able to fully use the app, just for the time that we needed it.- Industry: Events Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GREAT EXPERIENCE
Reviewed on 2024/11/18
The best thing about it was John Yi actually visited our event place to make sure if everything is...
The best thing about it was John Yi actually visited our event place to make sure if everything is doing well which is super helpful.
Pros
John did an amazing demo with our team to show how to use it! Super easy to use.
Cons
It was super easy to use for everyone and makes our event so smooth.
NextMe FAQs
Below are some frequently asked questions for NextMe.Q. What type of pricing plans does NextMe offer?
NextMe offers the following pricing plans:
- Starting from: US$49.99/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
We’re committed to offering affordable solutions to businesses of all shapes and sizes. Only pay for what you need and don’t get bogged down with upsells and fine print limitations.
Q. Who are the typical users of NextMe?
NextMe has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does NextMe support?
NextMe supports the following languages:
English
Q. Does NextMe support mobile devices?
NextMe supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does NextMe integrate with?
We do not have any information about what integrations NextMe has
Q. What level of support does NextMe offer?
NextMe offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Waitlist Software
