Requestor

4.8 (8)
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Helpdesk for customer service and internal tickets

About Requestor

Requestor helps businesses in telecommunication, eCommerce, manufacturing, logistics, manufacturing and other sectors deliver services to customers and employees via a ticketing system with integrated artificial intelligence (AI). Users can organize and automate requests, whether for customer communication or internal team collaboration.

Requestor consolidates all communication from various channels such as email, chat, SMS, internal portal, WhatsApp and more, with customers and employees into one organized place. It integrates with third-party systems, allowing users to manage all processes from a centralized location. The integration with Entra ID in enables centralized management of user accounts, groups, and attributes.


Key benefits of Requestor

• Consolidate all interactions from Email, Chat, SMS, Internal Portal, WhatsApp, and more into one unified hub, streamlining customer and team communication.

• Connect with third-party systems effortlessly, enabling users to manage processes and data from a single centralized location

• Leverage integrations with Azure AI and OpenAI to automate tasks, enhance ticket resolution, and deliver support.


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Requestor Software - Overview of Tickets in Requestor
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Requestor Software - Overview of Tickets in Requestor

Not sure about Requestor? Compare with a popular alternative

Requestor

4.8 (8)
VS.
Highly reviewed

Starting Price

US$30.00
month
US$7.53
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

29
163

Integrations

8
38

Ease of Use

4.9 (8)
4.1 (15,053)

Value for Money

4.6 (8)
4.3 (15,053)

Customer Service

4.5 (8)
4.2 (15,053)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.8 /5
(8)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.9/5
Customer Support
4.5/5

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Showing 5 reviews of 8
Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Helpdesk for everyone

Reviewed on 2019/10/06

I like it due to easy managemet work and check helpdesk performance due to connection to Sql...

I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services.

Pros

I implemented it for several companies as one system. Helpdesk works well and own customization works well.

Cons

Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time.

Alternatives Considered

Jira and HelpDesk

Reasons for Switching to Requestor

It was local supplier

Response from Requestor Technologies

Thank you for your feedback. We will use your feedback for future improvement.

Lubo¿
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overal very good experience, intuitive product and quick implementation.

Reviewed on 2017/06/28

Pros

Easy user administration, almost everything you need is possible to configure in administration module
Often updated (if you have prepaid maintenance) - lot of new useful functionality
Good and quick techical support from developer

Cons

I didn´t find anything significant negative
In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records.

Tomá¿
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice and great app

Reviewed on 2016/08/04

I have good experiences with the "Requestor" application, as well as with the company.
Almost...

I have good experiences with the "Requestor" application, as well as with the company.
Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version.

Pros

Is very good (not only) service desk application.
Easy interface with many customization possibilities

Cons

It still needs human operators :-)

Miroslav
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Suits our needs

Reviewed on 2016/08/10

We are satisfied. Requestor use for daily operating requirements in our company. We are in touch...

We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving.

Pros

Simple, customizable, support

Cons

Some adjustment is needed to automate

Marcel
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Requestor, smart&easy way for small helpdesk

Reviewed on 2016/08/08

Requestor, smart&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for...

Requestor, smart&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing

Showing 5 reviews of 8 Read all reviews

Requestor FAQs

Below are some frequently asked questions for Requestor.

Requestor offers the following pricing plans:

  • Starting from: US$30.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Requestor has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Requestor supports the following languages:

Czech, English, German

Requestor supports the following devices:

Requestor integrates with the following applications:

Auth0, Azure Active Directory, DevOps, Jira, OneDrive, Twilio, Twilio Flex, WhatsApp

Requestor offers the following support options:

Email/Help Desk, Knowledge Base, Chat

Related categories

See all software categories found for Requestor.