---
description: Learn how Chatway can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Chatway Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Chatway](/software/2080702/chatway)

# Chatway

Canonical: https://www.getapp.za.com/software/2080702/chatway

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> Chatway is a live chat solution that revolutionizes the way businesses communicate with website visitors. At the core of Chatway's capabilities is its intuitive live chat functionality. Businesses can respond to customer and visitor inquiries in real-time, providing prompt and personalized assistance. The platform delivers live visitor insights, allowing companies to monitor website activities and initiate timely conversations.
> 
> Verdict: Rated **4.9/5** by 77 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Chatway

Live chat widget for websites

AI chatbot for automated replies

Shared team inbox

Website chat, email, and social messaging in one place

Customizable chat widget

Real-time visitor messaging

Chat assignments for team members

Internal team collaboration

Conversation history

Lead capture through chat

Automated answers to common questions

Human handoff from AI chatbot to live agents

Multi-channel customer communication

Desktop and mobile access

Chat notifications

Team conversation management

Faster response workflows

Visitor engagement tools

Customer support automation

Centralized support inbox

Branding and widget customization

Support for sales and customer service use cases

AI-powered assistance for repetitive queries

Easy setup on your website

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 77 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Poptin
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$0,00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Activity Dashboard
- Autoresponders
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Customizable Branding
- Email Management
- File Sharing
- Geotargeting
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics

## Integrations (5 total)

- Duda
- Gmail
- Shopify
- Wix
- WordPress

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.getapp.za.com/software/2035411/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.getapp.za.com/software/91563/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.getapp.za.com/software/2051851/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.getapp.za.com/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Simple, Easy, Fast" — 5.0/5

> **Pedro** | *26 March 2024* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: I enjoy the simplicity of integrating into our website and the ease of use, whether on desktop or through the mobile app.
> 
> **Cons**: can't say I don't like anything about it just yet, it has worked well. what I would offer here is; perhaps the ability to add customized preset chat responses. or potentially implementing AI to learn my conversations for quick responses as to not miss opportunities.
> 
> so far, i have really enjoyed Chatway...I think it can only get so much better from here.

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### "AWESOME CUSTOMER SUPPORT" — 5.0/5

> **Monty** | *16 April 2025* | Arts & Crafts | Recommendation rating: 10.0/10
> 
> **Pros**: Unlike GoDaddy. CHATWAY has instant customer support. That's valuable to me. Because I'm like GoDaddy they answer almost immediately or GoDaddy doesn't give a shit that you're a client.
\[sensitive content hidden\]
> 
> **Cons**: So far I have zero problems. I am just starting out and can't do $9 per agent... So it would be nice if 2 agents for the same price. so I took my wife off as an Agent because of that. I wish it could say what I don't like about it BUT I have nothing to complain about other than I need to know how to run the plugin better...
> 
> Flawless \!\!\! When ever I have an problem I get a response live and FAST... To me that is so awesome and valuable.

FOR THE CELL PHONE APP...
Can you make it so that I can have a CUSTOME CHIME... that would be helpful.
:-)

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### "I like chatway" — 5.0/5

> **Jean** | *25 March 2025* | E-Learning | Recommendation rating: 3.0/10
> 
> **Pros**: The way it makes it easy to set up the chatbot
> 
> **Cons**: Maybe when it log off on its own after a while when adding frequent questions
> 
> I likechatway because its easy to set up and very convenient for you clients to chat with you while visiting your web site.

I highly recommend this app 👌

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### "Excellent, flawless" — 5.0/5

> **Lily** | *18 May 2025* | Graphic Design | Recommendation rating: 10.0/10
> 
> **Pros**: So easy to set up and ease of use, notifications are very helpful
> 
> **Cons**: Zilch, cannot think of anything bad to say
> 
> Very happy with this app, \[sensitive content hidden\] is really responsive and will continue to use it

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### "10 out of 10 would recommend." — 5.0/5

> **Steve** | *25 April 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Super easy to set up and use, have gotten a few leads in the first few days.
> 
> **Cons**: All seems great, i can't really complain, but they check in a fair amount to make sure it's working, before anyone had a chance to use it.
> 
> Really great, good service, great product.  Adds a certain je ne sais quoi to our website.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2080702/chatway)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/chatway/> |
| en-AE | <https://www.getapp.ae/software/2080702/chatway> |
| en-AU | <https://www.getapp.com.au/software/2080702/chatway> |
| en-CA | <https://www.getapp.ca/software/2080702/chatway> |
| en-GB | <https://www.getapp.co.uk/software/2080702/chatway> |
| en-IE | <https://www.getapp.ie/software/2080702/chatway> |
| en-NZ | <https://www.getapp.co.nz/software/2080702/chatway> |
| en-SG | <https://www.getapp.sg/software/2080702/chatway> |
| en-ZA | <https://www.getapp.za.com/software/2080702/chatway> |

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