---
description: Learn how SP IT Helpdesk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SP IT Helpdesk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [SP IT Helpdesk](/software/2081248/sp-it-helpdesk)

# SP IT Helpdesk

Canonical: https://www.getapp.za.com/software/2081248/sp-it-helpdesk

> Microsoft 365-based IT Helpdesk to manage tickets, automate support, and improve resolution times—built on SharePoint and Teams.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SP IT Helpdesk

• Centralized ticket tracking – manage and resolve IT requests from one dashboard built on Microsoft (Office 365).
• Automated workflows – streamline request routing, status updates, and approvals with no-code automation.
• Improved response times – assign, escalate, and prioritize tickets to keep support moving efficiently.
• User-friendly interface – intuitive design within SharePoint and Teams for both IT staff and end users.
• Built for Microsoft (Office 365) – fully integrated with your existing environment, no additional platforms required.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SP Marketplace
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$3 350,00
- **Pricing model**: Other
- **Pricing Details**: Please visit our website for pricing details or to request a direct quote.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity/News Feed
- Blogs
- Calendar Management
- Collaboration Tools
- Content Management
- Customer Communication
- Customizable Forms
- Discussions/Forums
- Document Management
- Employee Portal
- Knowledge Base Management
- Monitoring
- Policy Management
- Private Network
- Search/Filter
- Support Ticket Management
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Incident Management Software](https://www.getapp.za.com/directory/1415/incident-management/software)

## Related Categories

- [Incident Management Software](https://www.getapp.za.com/directory/1415/incident-management/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)
- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)
- [Intranet Software](https://www.getapp.za.com/directory/1037/intranet/software)

## Alternatives

1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (989 reviews)
2. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3415 reviews)
3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1780 reviews)
4. [TeamSupport](https://www.getapp.za.com/software/8670/teamsupport) — 4.5/5 (848 reviews)
5. [Front](https://www.getapp.za.com/software/102177/front) — 4.5/5 (286 reviews)

## Reviews

### "SP Intranet - the fastest way for SMEs to get a SharePoint intranet up and running" — 4.0/5

> **Verified Reviewer** | *23 April 2019* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: SP Intranet builds on the Office 365 SharePoint environment. It is pretty much ready to go out of the box, so you save a ton of time building the thing from scratch. It neatly handles permissions so you can control who has access to what without tearing your hair out. If you don't have in house SharePoint developers, this is the fastest way to get a working intranet deployed.
> 
> **Cons**: It's SharePoint - it's never going to be pretty or the best UX (although this is improving).
> 
> SP Marketplace Intranet gives you a well designed SharePoint intranet based on industry best practice that is fast to deploy and easy to maintain. Everything is based on the SharePoint platform and is held on your own tenancy. This is a cost-effective intranet solution that will meet the requirements of most SMEs out of the box. If you already have an Office 365 business subscription, you are already paying for SharePoint, so it makes sense to use it for your Intranet - SP Marketplace intranet is the fastest and easiest way to make it happen.

## Links

- [View on GetApp](https://www.getapp.za.com/software/2081248/sp-it-helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/sp-it-helpdesk/> |
| en-AE | <https://www.getapp.ae/software/2081248/sp-it-helpdesk> |
| en-AU | <https://www.getapp.com.au/software/2081248/sp-it-helpdesk> |
| en-CA | <https://www.getapp.ca/software/2081248/sp-it-helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/2081248/sp-it-helpdesk> |
| en-IE | <https://www.getapp.ie/software/2081248/sp-it-helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2081248/sp-it-helpdesk> |
| en-SG | <https://www.getapp.sg/software/2081248/sp-it-helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/2081248/sp-it-helpdesk> |

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