---
description: Learn how Tikit by Cireson can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Tikit by Cireson Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/3479/it-ticketing-systems/software) > [Tikit by Cireson](/software/2082014/tikit)

# Tikit by Cireson

Canonical: https://www.getapp.za.com/software/2082014/tikit

> Tikit is a Microsoft Teams-native ITSM platform designed to integrate with the Microsoft Cloud ecosystem. The platform enables organizations to create, update, resolve, and track tickets directly within Teams, allowing support agents to convert any Teams message into a ticket with a right-click.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Tikit by Cireson

 Tikit lets teams create, update, and track support tickets directly within Microsoft Teams, making it easy for both agents and end users to resolve issues without leaving the workflow.
 Administrators can automate routine support requests and empower users with conversational self-service, so IT teams can focus on complex tasks that drive efficiency and innovation.
 Tikit maximizes the investment in Microsoft tools by integrating with Entra, Intune, Power Automate, and Power BI for secure single sign-on, device management, workflow automation, and advanced reporting.
 Tikit adapts to the needs of IT, HR, Facilities, and more, enabling each department to manage its own service desk while maintaining privacy and supporting cross-team collaboration.
 With dedicated web portals, ticket creation from chat or email, and custom forms, Tikit streamlines support processes and ensures a smooth experience for everyone involved.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cireson
- **Location**: San Diego, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$26,00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: All plans bill annually upfront. Free 14-day trial with free setup included. No credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Analytics
- Automated Routing
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Data Import/Export
- Email Management

## Integrations (4 total)

- Azure DevOps
- Microsoft 365
- Microsoft Teams
- Power Automate Monitor

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [IT Ticketing Systems](https://www.getapp.za.com/directory/3479/it-ticketing-systems/software)

## Related Categories

- [IT Ticketing Systems](https://www.getapp.za.com/directory/3479/it-ticketing-systems/software)
- [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.za.com/directory/1249/service-desk/software)
- [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews)
4. [Milvus](https://www.getapp.za.com/software/132287/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Tikit is a low-cost, high-feature desktop support staff alternative. Quick to implement." — 5.0/5

> **Chad** | *26 August 2025* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: The time to implement was very short. Live teams assistance was not only available but recommended to show how to use Tikit. The help provided was wonderful. Video tutorials are short and succinct and available to come back to later. The value for the price point was well within our budget, and so worth it that we upgraded to the highest package within the hour of on-boarding it. The default settings were out-of-the-box ready. Tweaking things is simple to customize. I consider Tikit to be my Desktop Support Employee.
> 
> **Cons**: Sometimes viewing the full comments/ticket attachments, etc. are not available on Teams App. I have to go to the Web App. I prefer the web app anyway, so for me it's not a huge con. Just something that might be handy if at all possible.
> 
> New customer but a quick fan. From knowledgeable staff at Cireson to a solution that makes my life simpler and my employees happier, it's a win-win. I always like to implement tools that make good sense for our company and I feel this is just a home run. I'm just upset it took me so long to find it (look for it). I should have searched sooner.

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### "Quick implementation, elegantly simple" — 5.0/5

> **Moses** | *24 July 2024* | Nonprofit Organization Management | Recommendation rating: 8.0/10
> 
> **Pros**: Cost effective and simple to implement, we went from no ticketing to proper tracking overnight
> 
> **Cons**: Some of the initial settings could use more options (EX: ticket categories) and the automated replies could use a database of standard

## Links

- [View on GetApp](https://www.getapp.za.com/software/2082014/tikit)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/tikit/> |
| en-AE | <https://www.getapp.ae/software/2082014/tikit> |
| en-AU | <https://www.getapp.com.au/software/2082014/tikit> |
| en-CA | <https://www.getapp.ca/software/2082014/tikit> |
| en-GB | <https://www.getapp.co.uk/software/2082014/tikit> |
| en-IE | <https://www.getapp.ie/software/2082014/tikit> |
| en-NZ | <https://www.getapp.co.nz/software/2082014/tikit> |
| en-SG | <https://www.getapp.sg/software/2082014/tikit> |
| en-ZA | <https://www.getapp.za.com/software/2082014/tikit> |

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