--- description: Learn how CallMyDoc can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CallMyDoc Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Patient Engagement Software](/directory/1359/patient-engagement/software) > [CallMyDoc](/software/2085016/callmydoc) # CallMyDoc Canonical: https://www.getapp.za.com/software/2085016/callmydoc Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2085016/callmydoc?page=2) > CallMyDoc is an AI-powered patient communication platform designed for medical practices. The software transcribes patient calls into structured cases and tasks within electronic health record systems, offers intelligent call routing based on urgency, and provides after-hours answering services. It includes patient self-scheduling capabilities, automated appointment reminders, and supports prescription refill requests through a mobile application. > > Verdict: Rated **4.7/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CallMyDoc Streamlines patient communication by automatically transcribing and categorizing every call into structured cases and tasks within the EHR, reducing manual workload for staff Ensures no lost calls or breaches, supporting secure, HIPAA-compliant communication and maintaining a perfect record across millions of patient interactions Enables patients to self-schedule, complete intake forms, and receive automated appointment reminders, improving access and reducing no-shows Provides intelligent call routing and after-hours coverage, allowing urgent requests to reach the right provider quickly with full chart context Delivers real-time analytics and performance dashboards, offering visibility into call resolution rates, response times, and operational efficiency ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 15 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sphinx Medical Technologies - **Founded**: 2013 ## Commercial Context - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Priced on a per provider basis. Averages 50% less than any competitors. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Scheduling - Messaging - Mobile Access - Online Scheduling - Patient Engagement Software - Patient Intake - Patient Portal - Patient Records Management - Practice Management - Scheduling ## Integrations (6 total) - EMR Software - TouchWorks EHR - Veradigm EHR - Veradigm Practice Management - athenaOne - eClinicalWorks ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Patient Engagement Software](https://www.getapp.za.com/directory/1359/patient-engagement/software) ## Related Categories - [Patient Engagement Software](https://www.getapp.za.com/directory/1359/patient-engagement/software) - [Patient Scheduling Software](https://www.getapp.za.com/directory/3825/patient-scheduling/software) - [Medical Software](https://www.getapp.za.com/directory/67/medical-practice/software) ## Alternatives 1. [Klara](https://www.getapp.za.com/software/2063130/klara) — 4.6/5 (211 reviews) 2. [DocVilla](https://www.getapp.za.com/software/2050822/docvilla) — 5.0/5 (74 reviews) 3. [Carepatron](https://www.getapp.za.com/software/2048864/carepatron) — 4.4/5 (858 reviews) 4. [Tebra](https://www.getapp.za.com/software/102859/tebra) — 3.9/5 (1365 reviews) 5. [Phreesia](https://www.getapp.za.com/software/107685/phreesia) — 4.3/5 (166 reviews) ## Reviews ### "From Missed Calls to Fully Managed Patient Communication" — 5.0/5 > **Carl** | *08 April 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: CallMyDoc took a huge burden off our front desk. We’re no longer overwhelmed with constant phone calls. We finally have peace of mind after hours—patients are always handled, and nothing gets missed. Plus, every call is documented and routed directly into the patient chart. No more manual entry. This means that Patients get immediate responses instead of voicemail. That alone has made a big difference. > > **Cons**: Getting everything configured with our phone system and workflows took some time upfront. Getting everything configured with our phone system and workflows took some time upfront. > > CallMyDoc has materially improved our operational efficiency. We’ve reduced front desk workload, eliminated voicemail backlogs, and ensured every patient interaction is captured and routed appropriately within our EHR. The platform delivers measurable ROI by replacing manual processes with consistent, automated workflows. ----- ### "CallMyDoc - a complete call management solution" — 5.0/5 > **Jose** | *17 April 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: CallMyDoc has replaced my human answering service. It effectively triages my patient calls, it handles my hospital calls, it lets me send customizable automated responses when appropriate and documents everything to my EMR automatically. No more interruptions when not on call - we set up the call schedule and it's followed to the letter. It even lets my patients modify their appointments through its interface. Unlimited dashboards, unlimited phone numbers for access plus it can be set up to handle busy signals and to answer anything that rings over a set amount of times. My covering call partners can use the app for my patient calls. 30 languages available, auto AI translation of messages; never going back to a traditional answering service. > > **Cons**: Very minor peeve - the PIN to log in to the mobile app should be entered via touchpad instead of dials. > > Carl Silva (the head honcho) has been wonderful to work with, he has set up the system to do exactly what we need and remains available to help set it up when we expand our use. After hours technical support was very responsive the only time we needed to make contact. ----- ### "App not functional not worth risking patients life , if you care" — 1.0/5 > **Suresh** | *31 December 2020* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: nothing as everything was subpar, the visuals , the make of app felt like afterthought. > > **Cons**: I have a solo practice and i just opened my practice . I started using this software as went online to look for option, they sold me dreams and i signed up. Nightmare started first weekend on call and Patients kept waiting and RX did not reach the pharmacy after i used callmydoc to write a prescription through there app which did not work. I requested evaluation and they never heard this problem so its me??i sent screenshots and many more messages each time either no response or the lead guy kept blaming for there software failure . I went on athena my EHR and complained and they got unhappy sent me letter stating because I have complained they are cancelling my account \! thats the height of incompetence. First my patients have to sit outside a pharmacy for 4 hours and i m on phone one weekend for hours with pharmacy because a glitch in there Faulty app, and instead of apologizing to me they went ahead and cancelled my account . I mean what coolade are these guys drinking? There is no hope this company can understand what life and death means with glitches when you are dealing with human life and they are just to make money .If you look at there app build quality , its below standard but as i was not there for visual but functionality so i ignored that and tried to use it anyway..but looking for other options. > > Terrible unprofessional ...i guess these two words are enough ? ----- ### "Reliable on-call communication that improves response times" — 5.0/5 > **Ben** | *12 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: CallMyDoc offers a clear and organized approach to call routing and on call management. Notifications are delivered promptly, and having a centralized dashboard makes it easier to track messages and ensure accountability across the team. The system is straightforward to use and fits well into a busy clinical environment. > > **Cons**: As with most healthcare software, there is a learning curve during initial setup, but once workflows are established, daily use is smooth. Continued product updates and refinements would be welcome as the platform evolves. > > The platform provides a dependable way to manage patient calls and after hours communication, which is critical for any healthcare organization focused on timely responses and continuity of care. It has helped streamline internal workflows and reduce missed or delayed messages. ----- ### "Practical Communication Solution" — 5.0/5 > **Daniel** | *26 February 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It addresses a clear need without unnecessary complexity. Implementation was manageable, and the interface is intuitive enough that adoption across teams did not require heavy training. It provides a structured way to handle patient communication while maintaining visibility across the organization. > > **Cons**: There are areas where additional customization options could further improve flexibility, particularly for teams that like to tailor workflows. That said, the core functionality works reliably. > > The platform delivers on its core purpose and integrates into existing processes without disruption. From a product leadership perspective, I value solutions that are focused and practical, and Callmydoc fits that description. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/2085016/callmydoc?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/2085016/callmydoc) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data