---
description: Learn how SMART Reply can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SMART Reply Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Other Artificial Intelligence (AI) Software](/directory/3894/other-artificial-intelligence-ai-software/software) > [SMART Reply](/software/2095062/smart-reply)

# SMART Reply

Canonical: https://www.getapp.za.com/software/2095062/smart-reply

> Microsoft 365 Outlook add-in that drafts replies, processes invoices, updates CRMs, and converts emails into actionable tasks.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of SMART Reply

\* Keeps all email data inside the user's Microsoft 365 tenant with no processing on external servers, supporting audit trail and data residency requirements for regulated industries including legal, finance, and healthcare.
\* Drafts email replies trained on the user's last 400 emails, their website, uploaded documents, and customers' websites, producing responses that reflect the user's voice and business context rather than generic AI output.
\* Updates CRM records in HubSpot, Salesforce, Pipedrive, Zoho, and Dynamics directly from inbox conversations, eliminating manual data entry and keeping systems accurate from real interactions.
\* Processes supplier invoices and credit notes from email into structured finance actions ready for approval, with Xero workflow integration removing the need for manual retyping.
\* Requires human approval before any action is sent, updated, or executed, maintaining control over every automated output.
\* Covers email, LinkedIn, meetings, travel planning, and file management in a single subscription at 35 GBP per user per month, consolidating multiple workflow tools.
\* Reads only the mailbox of the user who installed it, with no data crossing SharePoint or OneDrive permission boundaries, preserving access controls across the tenant.
\* Provides meeting intelligence with structured analysis and one-click follow-up preparation, reducing post-meeting administration.
\* Extends drafting to LinkedIn comments, direct messages, and intent-driven posts via a Chrome extension, with tracked post performance.
\* Offers one-click filing to OneDrive and SharePoint using learned folder rules, reducing time spent on manual document organisation.
\* SMART Reply Signal (enterprise add-on) tracks important emails and meetings through to completion by capturing actions, detecting responses, and updating action status, reducing the risk of dropped follow-ups.
\* Installs inside the Outlook UI in under two minutes without replacing it, with a 14-day free trial available and no credit card required.

## About the vendor

- **Company**: bSMART AI

## Commercial Context

- **Starting Price**: £35,00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- Assisted Content Creation
- Automated Text Generation
- Distinct AI Functionality
- Generative AI
- Inbox Management
- Natural Language Processing
- Niche Application
- Routing
- Specialized or Emerging Capabilities
- Tone Selection

## Integrations (4 total)

- Microsoft 365
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Teams

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Other Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/3894/other-artificial-intelligence-ai-software/software)

## Related Categories

- [Other Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/3894/other-artificial-intelligence-ai-software/software)
- [Email Management Software](https://www.getapp.za.com/directory/306/email-management/software)
- [AI Writing Assistant Software](https://www.getapp.za.com/directory/3842/ai-writing-assistant/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2095062/smart-reply)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/smart-reply/> |
| en-AE | <https://www.getapp.ae/software/2095062/smart-reply> |
| en-AU | <https://www.getapp.com.au/software/2095062/smart-reply> |
| en-CA | <https://www.getapp.ca/software/2095062/smart-reply> |
| en-GB | <https://www.getapp.co.uk/software/2095062/smart-reply> |
| en-IE | <https://www.getapp.ie/software/2095062/smart-reply> |
| en-NZ | <https://www.getapp.co.nz/software/2095062/smart-reply> |
| en-SG | <https://www.getapp.sg/software/2095062/smart-reply> |
| en-ZA | <https://www.getapp.za.com/software/2095062/smart-reply> |

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