---
description: Learn how Sela can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sela Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Sela](/software/2100719/sela)

# Sela

Canonical: https://www.getapp.za.com/software/2100719/sela

> Sela brings customer conversations, records, tasks, and appointments into one workspace. Teams manage messaging, web chat, email, and voice with shared inbox tools, optional AI replies, automation, and human handoff. Supports Arabic and English.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Sela

Keep conversations together: Handle customer messages across channels in one shared inbox.

Coordinate team replies: Assign conversations, add internal notes, and keep context available when a teammate takes over.

Connect replies to work: Track customer records, tasks, and appointments alongside conversations.

Choose how to use AI: Answer questions using business knowledge, hand requests to staff, or work entirely with manual replies.

Support Arabic-speaking teams: Use Arabic and English interfaces with right-to-left layout support.

Reduce repetitive steps: Set up conversation routing and follow-up workflows.

## About the vendor

- **Company**: Sela

## Commercial Context

- **Starting Price**: US$15,00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Sela offers a free Sandbox for testing the web widget, plus monthly platform plans in USD: Inbox at $15, Operations at $39, and Scale at $79. Enterprise pricing is available on request. Annual platform billing includes one month free.

AI Assist is optional and starts at $5 per month for 100 credits, with 200 credits for $10 and 300 for $15. Additional blocks of 100 credits cost $8. AI Assist has no annual discount.

Additional seats cost $5 per month. An additional 25 GB of storage costs $5 per month. An extra 5,000 workflow runs costs $5 for the current billing cycle. WhatsApp, SMS, and voice fees are passed through at cost. See the pricing page for current plan limits and details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates

## Features

- AI Copilot
- API
- Automated Routing
- Autoresponders
- CRM
- Chatbot
- Conversation Intelligence
- Dashboard
- Generative AI
- Inbox Management
- Interaction Tracking
- Language Detection
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Support Ticket Management
- Task Automation
- Third-Party Integrations

## Integrations (4 total)

- API Server
- Google Workspace
- Instagram
- Messenger

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2100719/sela)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/sela/> |
| en-AE | <https://www.getapp.ae/software/2100719/sela> |
| en-AU | <https://www.getapp.com.au/software/2100719/sela> |
| en-CA | <https://www.getapp.ca/software/2100719/sela> |
| en-GB | <https://www.getapp.co.uk/software/2100719/sela> |
| en-IE | <https://www.getapp.ie/software/2100719/sela> |
| en-NZ | <https://www.getapp.co.nz/software/2100719/sela> |
| en-SG | <https://www.getapp.sg/software/2100719/sela> |
| en-ZA | <https://www.getapp.za.com/software/2100719/sela> |

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