---
description: Learn how Sevidesk can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sevidesk Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Sevidesk](/software/2101836/sevidesk)

# Sevidesk

Canonical: https://www.getapp.za.com/software/2101836/sevidesk

> Sevidesk is a customer support platform that combines ticket management with AI-powered response capabilities. The software features an AI chatbot that can operate in full auto mode or hybrid mode with a review window, automated ticket routing and assignment, and integrations with platforms including Slack, Microsoft Teams, Stripe, and Shopify. The platform includes SLA policy configuration, role-based access control, analytics tracking, and multi-channel support options.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Sevidesk

Streamlines customer support with AI-powered ticket management, smart reply suggestions, and automated workflows
Offers flexible AI chatbot options, including full automation or hybrid mode with human review and instant escalation to a live agent
Integrates seamlessly with popular tools such as Slack, Microsoft Teams, Stripe, and Shopify for a unified support experience
Provides enterprise-grade security and round-the-clock monitoring to keep customer data safe and ensure no ticket is missed
Delivers clear, transparent pricing with all core features included, eliminating hidden fees and per-seat surprises

## About the vendor

- **Company**: Sevidesk

## Commercial Context

- **Starting Price**: US$19,00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, Canada, Cayman Islands, Chile, China and 79 more

## Features

- AI Copilot
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Chat/Messaging
- Chatbot
- Client Portal
- Communication Management
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Event Triggered Actions
- Feedback Management
- Generative AI
- Help Desk Management
- Interaction Tracking

## Integrations (4 total)

- Microsoft Teams
- Shopify
- Slack
- Stripe

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software)

## Links

- [View on GetApp](https://www.getapp.za.com/software/2101836/sevidesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/sevidesk/> |
| en-AE | <https://www.getapp.ae/software/2101836/sevidesk> |
| en-AU | <https://www.getapp.com.au/software/2101836/sevidesk> |
| en-CA | <https://www.getapp.ca/software/2101836/sevidesk> |
| en-GB | <https://www.getapp.co.uk/software/2101836/sevidesk> |
| en-IE | <https://www.getapp.ie/software/2101836/sevidesk> |
| en-NZ | <https://www.getapp.co.nz/software/2101836/sevidesk> |
| en-SG | <https://www.getapp.sg/software/2101836/sevidesk> |
| en-ZA | <https://www.getapp.za.com/software/2101836/sevidesk> |

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